76 checkout - 2
TRANSCRIPT
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8/11/2019 76 Checkout - 2
1/12
under Academic Supervision of
Rooms Division
ProcessesSession 76
Check Out&
Account Settlement - 2Foundation Certificate in International
Hospitality Management
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8/11/2019 76 Checkout - 2
2/12
under Academic supervision of
Session Objectives
By the end of this session you will be able to:Understand the requirements for Closing theaccount
List post departure activities
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8/11/2019 76 Checkout - 2
3/12
under Academic supervision of
Late Check Out
Some guests may check out later than theircheck out time.Some hotels charge an extra amount as late
check out fee.
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4/12
under Academic supervision of
Innovative Check Out Options
Self Check OutTerminals in the lobby or in-room system.Some are like ATMs; others have AV
capability.Guests can review their folio and insert creditcard number; besides swiping a card.
The system automatically updates room statusto on-change, locks rooms, cuts off telephoneand lighting privileges to the room.
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8/11/2019 76 Checkout - 2
5/12
under Academic supervision of
Innovative Check Out Options
Self Check OutTerminals in the lobby or in-room system.Some are like ATMs; others have AV
capability.Guests can review their folio and insert creditcard number; besides swiping a card.
The system automatically updates room statusto on-change, locks rooms, cuts off telephoneand lighting privileges to the room.
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8/11/2019 76 Checkout - 2
6/12
under Academic supervision of
Innovative Check Out Options
Express Check OutPre-departure activities such as printing anddistributing folios to guests expected to check
outDistribute an express check out form
Authorization to charge pre-signed credit cardimprint
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7/12
under Academic supervision of
Post Departure Activities
Feedback FormMarketing Follow-Through
Frequent Guest / Loyalty Programs
eg. Taj - Innercircle / Epicure Any future reservations???
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8/11/2019 76 Checkout - 2
8/12
under Academic supervision of
Innovative Check Out Options
Express Check OutPre-departure activities such as printing anddistributing folios to guests expected to check
outDistribute an express check out form
Authorization to charge pre-signed credit cardimprint
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8/11/2019 76 Checkout - 2
9/12
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8/11/2019 76 Checkout - 2
10/12
under Academic supervision of
Post Departure Activities
Guest History RecordsCollection of personal and financial data aboutguests who have stayed at the hotel.
Various records make a up a file.
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8/11/2019 76 Checkout - 2
11/12
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8/11/2019 76 Checkout - 2
12/12
under Academic supervision of
Recap Objective
Now you are able to:Understand the requirements for Closing theaccount
List post departure activities