7.1 scottish health council
TRANSCRIPT
www.scottishhealthcouncil.org
Participation and HealthRichard Norris
Scottish Health Council
Public Service Improvement ConferenceScottish Exhibition and Conference Centre November 2011
www.scottishhealthcouncil.org
Patient focus and public involvement and the Scottish Health Council
• “We want to work with the NHS to ensure that a patient focus is embedded in the culture. To make this happen we will ensure that listening, understanding and acting on the views of local communities, patients and carers is given the same priority as clinical standards and financial performance.” Scottish Executive Patient Focus and Public Involvement 2001
• the Scottish Health Council was established in 2005 to ‘support, ensure and monitor’ Patient Focus and Public Involvement within the Scottish NHS
www.scottishhealthcouncil.org
The Scottish Health Council
• a part of Healthcare Improvement Scotland• operates independently from NHS Boards• Chair and Council• a local office in every NHS Board area • national office based in Glasgow
www.scottishhealthcouncil.org
Scottish Health Council areas of work
• Community Engagement and Improvement Support• Performance Review• Service Change• Participation Network• Healthcare Improvement Scotland Duty of User Focus and
Equalities
www.scottishhealthcouncil.org
www.scottishhealthcouncil.org
Local support
• Providing induction programmes for Board volunteers• Carrying out evaluation exercises, getting feedback from the public on
the quality of engagement• Giving advice to NHS staff on how to engage with patients and the
public on specific projects, including service change• Helping to set up volunteer led ‘mystery shopper’ projects to improve
customer care standards• Provide patient focus and public involvement ‘awareness’ sessions for
NHS staff• Organising local workshops on social media and webcasting• Mapping networks of working people and advising Board how to best
engage with these groups
www.scottishhealthcouncil.org
National Support
• National events, seminars and networks• ‘evolving practice’ and the Participation Toolkit• Guidance and good practice research• The Participation Standard• Support with volunteering strategies• Improvement support for survey feedback (Better Together)• Person Centred Care project• Engagement with local groups to provide feedback on national
policy development
www.scottishhealthcouncil.org
www.scottishhealthcouncil.org
www.scottishhealthcouncil.org
www.scottishhealthcouncil.org
www.scottishhealthcouncil.org