7 x 24 driving productivity
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724 Initiative: Driving Productivity atMicrosoft
Published:
August 2006
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What Is 724?
Microsoft IT-sponsored initiative to drive 7
million hours of productivity gains to
Microsoft employees over 24 months
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340,000+computers
121,000
end users98 countries
441 buildings
15,000 WindowsVistabasedclients
25,000 Office2007 clients
5,700 Exchange12 mailboxes
31 Longhorn
based servers
46 million+
remoteconnectionsper month
189,000+SharePoint sites
4 data centers8,400 productionservers
E-mail messagesper day:3.3 million+ internal10 million incoming9 million filtered out
33 million IMsper month
120,000+ e-mailserver accounts
Microsoft IT Environment
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724 Goals
Provide measurable and defendable
productivity gains
Certify all gains through an objective and
consistent process
Provide a productivity story for key technology
initiatives at Microsoft, including Windows Vista
and the 2007 Microsoft Office system Encourage all groups across Microsoft to focus
on productivity
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724 GoalsHow Technology Drives
Productivity
Improved Automation and
Technology
New ImprovedOperating System
New and Improved
Applications
Creation of efficiencies through:
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Components of the 724 Initiative
Defining and measuring productivity Evaluating the current environment and identifying
opportunities for technology to drive productivity
Establishing new opportunities through new
product and technology introductions
Using a dependable and objective productivity
scorecard
Applying continuous measurement andcertification
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Components of the 724 Initiative
Defining and Measuring Productivity
The 724 task force has categorized the term productivityas the time savings given back to employees through
technology utilization
Problem
Productivity can be difficult to measure because it is as
much subjective as it is objective.
Solution
An objective scoring system was developed to capture
specific assumptions and empirical data about the
before-and-after states. The system also calculates total
savings based on population, demonstrated
improvements, and timing of deployment.
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Components of the 724 InitiativeEvaluating the Current Environment and
Capturing Potential Opportunities
Client environment is analyzed via:
Surveys across IT service management community
Targeted end-user surveys
End-user focus groups
Catalog of client requirements
Traffic to Everyday Productivity and Education sites
Job function profiles
Analysis of completed productivity studies
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Components of the 724 Initiative
Top Five Productivity Contributors
Windows Vista
2007 Microsoft Office System Office Live Communications Server 2005
Office Communicator 2005
InfoPlus
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Components of the 724 Initiative
Establishing New Opportunities Through
New Products and Technologies Incorporating product release schedules
Windows Vista
2007 Microsoft Office system
Office Live Communications Server 2005 Office Communicator 2005
Windows Server Code Name Longhorn
Internal process improvements
Proxy service via Microsoft Internet and SecurityAcceleration (ISA) Server 2004
Remote access service (RAS) improvements
Helpdesk technology improvements, such as self-help and user tools
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Components of the 724 Initiative
Building a Dependable Productivity
Scorecard
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Components of the 724 Initiative
Building a Dependable Productivity
ScorecardData is classified into three areas:
Forecast dataIncludes data submitted on current projects that will
help contribute to increased productivity
Certified savingsIncludes completed projects that are already
increasing productivity
Productivity opportunitiesIncludes items that would help gain productivity if
projects were established
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Components of the 724 Initiative
Building a Dependable Productivity
ScorecardTypes of savings:
Hard savings
Quantifiable data that fully supports all recordedsavings
Soft savingsSpeculative or estimated data in the absence of hard
data Quick time savers
Tips that save a few seconds a day or minutes a week
that are shared through the user engagement process
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Components of the 724 Initiative
Continuous Measurement and Certification
Subject matter experts perpetually update thescorecard
Cross-IT task force reviews scorecard additions
each month, determines timing for certification Submission must pass muster with regard to data,
empirical information, and clear assumptions
Certification determines whether savings are
hard, soft, or quick Quarterly review on certified savings ensures that
actual results are consistent with planned savings
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Conclusion724 Contribution
Impact
After the first year, 1.7 million certified hours of savings
across 90,000 end users at Microsoft
Repeatable, consistent, and measurable approach totechnology improvements on user productivity
Power of IT connected to direct business value
Expected savings of 4 million hours over the next fiscal
year
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Conclusion724 Contribution
Impact
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1.00
2.00
3.00
4.00
5.00
6.00
0% 20% 40% 60% 80% 100% 120%
Microsoft User Base %
Hoursperm
onth
Live Communicator
Office 2007
Other
Windows
Proxy
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For More Information
Additional content on Microsoft ITdeployments and best practices can be
found on http://www.microsoft.com
Microsoft IT Showcase Webcastshttp://www.microsoft.com/howmicrosoftdoesitw
ebcasts
Microsoft TechNet
http://www.microsoft.com/technet/itshowcase
http://www.microsoft.com/http://www.microsoft.com/howmicrosoftdoesitwebcastshttp://www.microsoft.com/howmicrosoftdoesitwebcastshttps://mail.microsoft.com/exchweb/bin/redir.asp?URL=http://www.microsoft.com/technet/itshowcasehttps://mail.microsoft.com/exchweb/bin/redir.asp?URL=http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/howmicrosoftdoesitwebcastshttp://www.microsoft.com/howmicrosoftdoesitwebcastshttp://www.microsoft.com/ -
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This document is provided for informational purposes only.
MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY. Microsoft, Excel, Internet Explorer, Outlook, PowerPoint, SharePoint, Windows, Windows Server, and Windows Vista are
either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual
companies and products mentioned herein may be the trademarks of their respective owners.