7 Ways to Improve your 7 Ways to Improve your Hospitality Hiring in 2012Hospitality Hiring in 2012

Americas Lodging Americas Lodging Investment SummitInvestment Summit

The hospitality sector is enjoying a faster recovery than many other industries.

“Supply’s not an issue. Demand is outpacing supply.”

Hotels and Casinos are HiringHotels and Casinos are Hiring

The need to find exactly the right candidate has never been more important.

1. Know What You’re Looking For1. Know What You’re Looking For

Hospitality hiring is built around competencies (skills, motivations, and behaviors) that reflect the requirements of the job. 

"It isn’t enough to have operational experience without passion and drive.  Your heart must be in it. 

Human Resources tends to look for competencies. Resumes spell them all out.  It sounds great and looks even better on paper.

But the skills and experience are not worth much without passion. The hospitality executive’s career may take off, but it won’t stay up for long.”

Dennis Rizzo, CEO Bentley Price Associates

2. ‘Sell’ Your Company2. ‘Sell’ Your Company

• What makes you different? 

• Why would someone want to work for your property, company, casino or hotel? 

• Develop an Employee Value Proposition, just as you have a Unique Selling Proposition for your sales people.

3. Find a Match3. Find a Match

Once you have defined the culture of your company, the employment environment and the value proposition, look for someone who matches those ideals and values.

4. Look, Don’t Listen4. Look, Don’t Listen

• Every candidate will present themselves in the best possible light

• Examine their past performance and statistics. 

• Use simulations to see how they perform in action. 

• If possible, have them do a short work-interview.

5. Use Technology5. Use Technology

• There are many web-based tools that can help you to find, interview and select your choice. 

• You can get them to fill in personality assessments online. 

• Do an online interview via Skype before you bring them in for a live interview.

6. Look for a Well-rounded, 6. Look for a Well-rounded, Versatile PersonVersatile Person

The hospitality industry can be brutal – long hours, dealing with guests’ demands, event preparation…  

Job descriptions can change overnight and hospitality executives must be flexible. 

Screen candidates for quick learners with a broad range of experience and a strong desire to learn new skills.

7. Tap Into a Pool of Qualified 7. Tap Into a Pool of Qualified CandidatesCandidates

Good hospitality recruiters have an extensive database of qualified executive candidates.

Find a firm that has a good track record of placing effective executives.

ContactContact

Dennis P. Rizzo, CEOBentley Price Associatesdrizzo@bentleyprice.com

http://www.bentleyprice.com

805 6861234

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