SKILLSyou needto land

that

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If you feel you’re a contender for that promotion coming down the pipeline, you’ll want to make

sure you are on your A-game at all times.

If you can master these seven workplace management skills,

you will find yourself in a much better position the next time your company is looking to promote.

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Whether you are working with the CEO on next year’s budget, or consulting with department heads, you spend the majority of your time working with people.

This doesn’t mean you have to be a master in public speaking or writing, but it does mean that you must be able to express yourself well and learn to listen. Being able to communicate skillfully will take you a long way in your career.

1 CommunicationEvery aspect of your workplace management position requires strong communication skills.

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Most workspace environments today are built on teamwork and collaboration.

There is not a single person out there who has succeeded without working with others at some point. The more adept we are at working together and bouncing ideas off each other, the more successful we will all be.

Your role puts you in a position of leadership, so those around you will look to you for guidance on how to work with others. So, if you are an individual who works better alone, this is a skill you will most certainly want to look to strengthen.

2 Collaboration

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Very few people welcome change and unexpected speed bumps with open arms. But the reality is, change is inevitable.

Regardless of the size of your organization, change leads to growth, and growth is what we are all seeking.

Since no two days are alike for you, being able to develop a go-with-the-flow attitude, switching gears on a moment’s notice is a must. Strengthening this skill will no doubt help you in your personal endeavors just as much as your professional.

3 Adaptability

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Since much of your day involves putting out fires and predicting issues beforethey happen, no problem should be too large or too small for you.

4 Problem Solving

Aside from simply taking a deep breath and analyzing situations with a clear head, you can arm yourself with the knowledge and skills you need to handle even the most unexpected situations.

Knowledge is power, and the more you know about your building, the industry it is a part of, and the people you serve, the more prepared you will be to lead your team to the top of every situation that may arise.

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The National Council for Excellence in Critical Thinking defines critical thinking as:

the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information gathered…as a guide to belief and action.

Whether determining which IWMS system best fits your company’s needs, analyzing financial data to aid executives in decision making, or designing the office’s new open workspace, your critical observation and thinking skills must be top-notch.

If you do not naturally have an analytical mind, that’s ok. With patience and the thirst for knowledge, this is a skill you can build on.

5 Critical Thinking

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Hopefully, when building on your communication skills, you will also hone your ability to interact with your colleagues.

This begins in the relationship-building stage, where you gain trust and earn respect.

By earning a position of influence, you will be more better equipped to serve both your company and the individuals involved, brokering a solution in which all parties are satisfied.

Whether handling conflict amongst your team or your own problems, you will likely find yourself in the thick of it more times than you wish.

6 ConflictResolution

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Our recent blog Learning the Art of Proactive Customer Service revealed that:

Managing a workplace is a very competitive market and the only way to ensure you lead yourself and your team to success is by making customer service the pinnacle in your list of priorities.

To best provide for your clients, it is necessary for you to take a proactive approach, anticipating needs and issues BEFORE they arise.

7 CustomerService

Using preemptive service strategies can reduce the volume of calls you receive by as much as 30 percent. It also increases retention of customers by up to 5 percent.

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While some of these skills may come naturally, you may find you need to work a little harder at others. With hard work and dedication, you are proving to those around you, as well as yourself, that you are

ready to step into that leadership positionand see your success soar.

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