7 key steps for process excellence / process improvement
TRANSCRIPT
Benjamin
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Benjamin
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7 Key points for Organisation's Process Excellence!
Benjamin
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Benjamin
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Benjamin
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Point # 1:
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Benjamin
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Design systems and processes that meet customer needs
Benjamin
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Benjamin
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Benjamin
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Ignore the needs of your customer at your own peril.Its the customer who pays the wages.Design processes and systems that ultimately serve the needs of those who pay your wages - customers.Otherwise you might find you've engineered yourself out of a job!
Benjamin
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Point # 2:
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Involve your workers in process Improvement
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Your people are your most valuable source of ideas and information.They will spot the opportunities and problems faster than you.Process Improvement will be successful if workers come up with their own solutions.After all,Who likes to be bossed around?
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Point #3 :
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Align and Guide your Metrics
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You can't manage what you can't measure.Metrics are critical mechanism for making problems and performance visible and helping to guide better decisions.Make sure you're measuring what you should be measuring,that the data is telling you what you think it's telling you,and that you've thought through how the information will be useful.
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Point #4:
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Ensure process visibility and ownership
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Does anyone in your company have any idea what's really going on??? Someone needs to be responsible for understanding and improving the entire process and making its performance visible.
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Point #5 :
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Consider Technology
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Today's technology is faster,lighter and easier to implement than ever before.You have the potential to radically redesign and reinvent your process for improved business performance and happier customers.And if you don't do it,you can bet your bottom dollar that your competitors are working out how they're going to. So it time to cosy up and get friendly with your IT team....
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Point # 6:
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Continuous Improvement
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In nature,species are constantly evolving to better adapt to their environments and outmanoeuvre their competitors.Those that fail to evolve rapidly enough don't survive.Its no different to companies.Make continuous process improvement part of the DNA of your company for the long term success of your business.
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Point #7:
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Avoid being too complicated!
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Do you really need a machine gun to kill a fly?? If you find yourself designing to complex solutions to simple problems,take a step back and ask yourself '' What would Steve Jobs have done?'' Reduce complexity,strip out the unnecessary and make your process beautiful!!