7 habits of statesville middle private victory to public victory habit 4: think win-win kathy walker...
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7 Habits of Statesville Middle
Private Victory to Public VictoryHabit 4: Think Win-Win
Kathy Walker
Instructional Facilitator, EIMS
Twitter: IFatEast
The End in Mind [Learning Targets]
Understand Emotional Bank Account Seek Mutual Benefit Create Win-Win Agreements Build win-win Systems
Private Victoryto Public Victory
79
The Private Victory must precede the Public Victory. Your can’t invert that process any more than you can harvest before you plant.
-Stephen R. Covey
82
The Emotional Bank Account
Private Victory to Public Victory
Deposits
• Seek first to understand.
• Show kindness, courtesy, respect.
• Keep promises.
• Be loyal to the absent.
• Set clear expectations.
• Apologize.
• Give feedback(“I” messages).
• Forgive.
Withdrawals
• Assume you understand.
• Show unkindness, discourtesy, disrespect.
• Break promises.
• Be disloyal, badmouth.
• Create unclear expectations.
• Be proud and arrogant.
• Give no feedbackor evaluate character (“you” messages).
• Hold grudges.
Habit 4
Think Win-Win
87
What do we live for, if it is not to make life less difficult for each other?
-George Eliot
89
Habit 4—Principle
Paradigm
BehaviorResult
Effective, long-termrelationships requiremutual respect and
mutual benefit.
Habit 4 Think Win-Win
89
Habit 4—Paradigms
Ineffective: There is only so much, and the more you get, the less thereis for me.
Effective: There is plenty out therefor everyone, and more to spare.
Habit 4 Think Win-Win
The Six Paradigms of Human Interaction
Habit 4 Think Win-Win
• Win-Win
• Win-Lose
• Lose-Win
• Lose-Lose
• Win
• Win-Win or No Deal
90–91
93
xQ Tells You…
Habit 4 Think Win-Win
33%
“We live by theprinciple that ‘my success
is your success.’”
When to Think Win-Win
Habit 4 Think Win-Win 93
• In situations of conflict
• In long-term relationships
• In interdependent situations
Seek Mutual Benefit
Habit 4 Think Win-Win 95
Liz:
New title and promotion
10 percent pay increase
Important project
Liz & Kate
Liz wants responsibility; Kate wants infection rate reduced.
Kate:
Infection down 50 percent
Within 6 months
Within guidelines
Win-Win Agreements
Habit 4 Think Win-Win 96
• Desired Results
• Guidelines
• Resources
• Accountability
• Consequences
Win-Win Systems
Habit 4 Think Win-Win 99
For win-win to work inside a team or an organization, the systems need to support it: training, planning, communication, budgeting, information, compensation.