6.smart services
TRANSCRIPT
SMART Services
SMART Services
Prime Services
Standard Operating Services
Monitoring Services
Server Availability Services
Backup Services
Asset Security Services
Help Desk Services
Virtualization Services
Advanced Monitoring Services
Special Need Services
Prime Services
Active Directory Management
Patch Management
Inventory Management
Software Deployment
Operating System Upgrade
File Distribution
Hard disk Optimization
Security Management
IT Activities
Standard Operating Services
Inventory Management
SOE Management
Security Management
IT Activities
Monitoring Services
Basic Monitoring Services
Standard Monitoring Services
Advanced Monitoring Services
Monitoring & Alert
Monitoring & Alert with Standard Remediation
Monitoring & Alert with Advanced Remediation
and Automation
IT Activities
Server Availability Services
Mail Server Services
Monitoring , Alerting and Auto Remediation of Critical mail server components .
Web Server Services
Monitoring , Alerting and Auto Remediation of Critical Web server components .
Database Server Services
Monitoring , Alerting and Auto Remediation of Critical database server components .
IT Activities
Backup Services
Basic Backup and Recovery
Backup and Recovery Services
Advanced Backup and Disaster Recovery
Advanced Backup and Disaster Recovery Services (Offsite Replication and Disaster Recovery)
IT Activities
Asset Security Services
End Point Security
Antivirus Management
Security Management
Security Management
IT Activities
Help Desk Services
Basic Help Desk
Ticketing system to track, respond and resolve issues quickly and efficiently
Advanced Help Desk
Service Desk for effectively managing Incidents, Problems, Change and Service Requests.
IT Activities
Virtualization Services
Virtualization Management
IT Activities
Special Need Integration
Third Party Integration
IT Activities
Specific
Measurable
Aligned
Realistic
Timely
Customer
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SLA