6a - interpersonal communication

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Effective Communication


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Our world is activelyconstructed (modeled) by

our senses and brains.


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Our skill at reasoning is both essential and gets us in

trouble:

If we thought about each inference we made, life wouldpass us by.

But people can and do reach different conclusions. Whenthey view their conclusions as obvious, no one sees a needto say how they reached them.

When people disagree, they often hurl conclusions at eachother from the tops of their respective ladders.

This makes it hard to resolve differences and to learn fromone another.


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Ladder of Inference


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Mental ModelsLadder of Inference

Figure 1. Ladder of Inference

Observable data

Select the data

Use personal and

cultural beliefs to

add meaning

Make assumptionsusing the added

meaning

Draw conclusions

Adopt personal

beliefs to be used in

the future

Take action basedon personal beliefs

John entered lab

30 minutes late

John knew whenthe lab started and

was deliberately

late

John always

comes in late

I can't count on

JohnObservable data Choice of action

1. Observable data

2. People select the data they will useand ignore the rest.

3. People use their personal and

cultural beliefs to construct meaningfor the data.

4. People make assumptions using theadded meaning.

5. People draw conclusions from the

assumptions and selected data.

6. People use the conclusions to adoptpersonal beliefs to use in the future.

7. Finally, people select an actionbased on their beliefs.


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BALANCING ADVOCACY AND INQUIRY


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Improving Advocacy

GOALS:

1. Make your thinking process visible

2. Publicly test your conclusions and assumptions

1. Heres what I think and how I got there

I came to this conclusion because

2. What do you think about what I just said?

Can you see any flaws in my thinking?


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Improving Inquiry

GOALS:

1. Help others make their thinking process visible

2. Compare your assumptions to theirs

1. What leads you to conclude that?

Can you help me understand your thinking?

2. How would your proposal affect?

Tell me if I am correctyou are saying


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Team Learning

Team Learning is partially a function ofyour ability to:

Increase asking and generatingbehaviors

Decrease

telling

and

observing

behaviors


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Proposal Discussion

Team Discussion Objectives:

Make sure you have agreement on the core idea

Discuss the argument you are makingsketch itout

Discuss next steps


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Basic Argument Structure

Reason 1We can do a better job at UO helpingstudents become culturally developed

Reason 2Cultural development is.

Reason 3Becoming culturally developed involves..

Reason 4 -

____________________________________________________

We recommend _________________________


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Proposal Discussion

For this discussion on your proposal,choose an observer who will:

Stay outside the discussion and recordobservations on communication

Give feedback to team onobservations


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What is feedback?


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What can we observe?

Behaviors (macro level)

Body language (micro level)

Verbal expressions

Non-verbal sounds (and sights, tastes,

smells, temperatures, textures)

Feelings (ones own)6th sense


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Peer Evaluation Process

Supportive Communication (p.97) -Interpersonal communication that:

Addresses the problem at hand and

Preserves the relationship

Goal is to prevent defensiveness andinvalidation


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Descriptive Communication

1. Describe objectively the event or behavior

- Avoid accusations; present data

2. Describe your reaction/feelings and the

objective consequences

3. Suggest a solution and ask for alternatives


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Feedback Pairs

A B

B C

C DD E

E A

1. Write the name of the person youare giving feedback to on Page1 of the Feedback Workbook

2. Complete Page 1 of thefeedback workbook before classon 6B

3. Complete online Peer Evaluations

by 10am on Wednesday

4. Bring workbook to class on 6B


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To Do

1st Draft of proposal due by 6B

bring a hard copy to classand post a digital version on your collaboration site for me tosee.

Complete Peer Evaluation by 10am on Wednesday

Complete Step 1 (1st Page) of Midterm Peer FeedbackWorksheets by 6B bring entire workbook to class

6a - interpersonal communication

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