Two types of Two types of communicationcommunication

Verbal CommunicationVerbal Communication

Non-verbal CommunicationNon-verbal Communication

Definition of non-verbal Definition of non-verbal communicationcommunication

It is the process of communication without words.It is the process of communication without words. It consists of all the messages other than words that are used It consists of all the messages other than words that are used

in communication.in communication.

Importance of nonverbal Importance of nonverbal communicationcommunication

Non-verbal Messages Achieve More Than Non-verbal Messages Achieve More Than Words.Words.

It is spontaneous, signals are transmitted It is spontaneous, signals are transmitted without any control over themwithout any control over them

People tend to believe nonverbal signals People tend to believe nonverbal signals more than verbal more than verbal

“ “ Action Speaks Louder Than Words”Action Speaks Louder Than Words”

ImportanceImportance

Conveys our mood/state of mind accuratelyConveys our mood/state of mind accurately

Supports our verbal message if we are speakingSupports our verbal message if we are speaking It helps to manage our social and our It helps to manage our social and our

professional relationships.professional relationships.

Helps to present the self that we want others to Helps to present the self that we want others to see – social status, job status, group see – social status, job status, group membership, personality (appearance)membership, personality (appearance)

Categories of nonverbal communication

• Body language and eye behavior

• Gestures and postures

• Vocal Characteristics

• Appearance

• Silence Time and sound

Different facial expressionsDifferent facial expressions

FACIAL EXPRESSIONFACIAL EXPRESSION

Facial expressions may be :Facial expressions may be :unintentional unintentional IntentionalIntentionalFacial expression is Facial expression is exceptionally communicative. exceptionally communicative.

six Types of facial expressionssix Types of facial expressionsHappinessHappiness-- round eyes, smiles, raised round eyes, smiles, raised

cheeks.cheeks.

DisgustDisgust--wrinkled nose, lowered wrinkled nose, lowered eyelids and eyebrow, raised upper lip.eyelids and eyebrow, raised upper lip.

  FearFear-- around eyes, open mouth around eyes, open mouth

  AngryAngry-- lower eyebrow and lower eyebrow and stare intensely.stare intensely.

SurpriseSurprise-raised eyebrow, -raised eyebrow, wide open eyes, open mouth.wide open eyes, open mouth.

SadnessSadness- Area around - Area around mouth and eyes.mouth and eyes.

FACIAL EXPRESSION IN FACIAL EXPRESSION IN DIFFERENT CULTURESDIFFERENT CULTURES

The degree of facial The degree of facial expressiveness one expressiveness one exhibits varies among exhibits varies among individuals and cultures. individuals and cultures.

AMERICAAMERICARUSSIARUSSIAASIAASIA

EYE CONTACTEYE CONTACT

The most dominant and reliable features of the The most dominant and reliable features of the face, the eyes, provide a constant channel of face, the eyes, provide a constant channel of communication.communication.

EYE CONTACTEYE CONTACT Eyes can be shifty and evasive; convey hate, fear, Eyes can be shifty and evasive; convey hate, fear,

and guilt; or express confidence, love, and support. and guilt; or express confidence, love, and support. There are 23 distinct eyebrow movements, each There are 23 distinct eyebrow movements, each

capable of stimulating a different meaning.capable of stimulating a different meaning.

EYE EYE CONTACTCONTACT

When the eye say one When the eye say one thing, and the tongue thing, and the tongue another, a practiced another, a practiced man relies on eye. man relies on eye.

  

EYE CONTACTEYE CONTACT

Researches show that a speaker who looks at Researches show that a speaker who looks at anan

audience is perceived as much more audience is perceived as much more Favorable Favorable Confident Confident Credible Credible Qualified Qualified HonestHonest

GESTURE GESTURE

Gestures are specific body Gestures are specific body movements that carry movements that carry meaning.meaning.

Hand motions alone can Hand motions alone can convey many meanings: convey many meanings: "Come here," Go away," "Come here," Go away," It's okay," and "That's It's okay," and "That's expensive!" are just a few expensive!" are just a few examples. examples.

GESTUREGESTURE

It is estimated that there are It is estimated that there are over 200.000 physical signs over 200.000 physical signs capable of stimulating capable of stimulating meaning in another person meaning in another person (some social scientists state (some social scientists state even 700.000).even 700.000).

POSTUREPOSTUREHuman posture refers Human posture refers

to "the carriage of the to "the carriage of the body as a whole, the body as a whole, the attitude of the body, or attitude of the body, or the position of the limbs the position of the limbs (the arms and legs)."(the arms and legs)."

POSTUREPOSTURE

Bodies movements Bodies movements elucidate true elucidate true messages about feeling messages about feeling that cannot be masked.that cannot be masked.

POSTUREPOSTURE

People communicate by People communicate by the way they walk, the way they walk, stand, and sit.stand, and sit.

We tend to be more We tend to be more relaxed with friends or relaxed with friends or with family.with family.

PARALANGUAGEPARALANGUAGE The proverb “It is not what we say that counts, The proverb “It is not what we say that counts,

but how we say it” reflect the meaning of vocal but how we say it” reflect the meaning of vocal intonation.intonation.

Mehrabian in his research concluded that Mehrabian in his research concluded that listeners’ perception of the attitude of a speaker listeners’ perception of the attitude of a speaker were influenced 7% by the verbal message and were influenced 7% by the verbal message and 38% by the vocal tones which were used38% by the vocal tones which were used ..

CLASSIFICATIONCLASSIFICATION

Vocal Qualifiers.Vocal Qualifiers.

Vocal Differentiators.Vocal Differentiators.

Vocal IdentifiersVocal Identifiers..

VOCAL QUALIFIERSVOCAL QUALIFIERS The non-technical term, The non-technical term,

tone of voice, means the tone of voice, means the same thing as vocal same thing as vocal qualifiers. There are qualifiers. There are various things that can various things that can vary, and that affect our vary, and that affect our perception of tone of voice; perception of tone of voice; increasing loudness or increasing loudness or softnesssoftness is one obvious is one obvious one.one.

VOCAL DIFFERENTIATORSVOCAL DIFFERENTIATORS It refers to another way that It refers to another way that

how one says something can how one says something can be influence by how it is said. be influence by how it is said.

Examples of vocal Examples of vocal differentiators are crying, differentiators are crying, laughing laughing

VOCAL IDENTIFIERSVOCAL IDENTIFIERS It refer to the small sounds It refer to the small sounds

we make that are not we make that are not necessarily words by itself, necessarily words by itself, but have meaning. but have meaning.

For example, ah-hah, un-For example, ah-hah, un-huh, and huh-uh.huh, and huh-uh.

PHYSICAL APPEARANCE PHYSICAL APPEARANCE

These channels confer These channels confer meaning that is transmitted meaning that is transmitted by physical characteristics of by physical characteristics of the body.the body.

Facial shape, Facial shape, Skin color, Skin color, Hair style Hair style By clothing By clothing Jewelry, glasses, etc. Jewelry, glasses, etc.

.

Use Signals to Make Nonverbal Communication More Effective and Meaningful.

CONCENTRATE ON YOUR TONE OF VOICE WHEN SPEAKING

BE AWARE THAT SIGNALS CAN BE MISREAD