6 insights from hdi conference - #hdiconf
TRANSCRIPT
6 FROMINSIGHTS
#HDIconf
Enterprise Service Management is
Insight #1
REAL.
Enterprise Service Management is
REAL.
Everyone’s already doing it, but just
don’t realize it.
Insight #1
Employees are
DISCONNECTEDbusiness.thewith
Insight #2
Employees are
DISCONNECTEDbusiness.thewith
And it is up to IT to fix it.
Insight #2
is in.
GAMIFICATIONInsight #3
is in.
GAMIFICATION
People enjoy gamification.work with
Insight #3
Organizations think SELF SERVICEwrong.And
they doare mostly
Insight #4
Organizations think SELF SERVICEwrong.And
they doare mostly
Most think FAQ much
organizationsdefines self service. more.soisIt
Insight #4
People still struggle with self-service adoption
People still
SELF-SERVICEstruggle with
adoption.
Insight #5
People still struggle with self-service adoption
People still
SELF-SERVICEstruggle with
adoption.
Poor design,requirements.poorly defined
Insight #5
Insight #6
Don't just fix thetechnology.
Insight #6
Help peoplecontinue work.
Don't just fix thetechnology.
Do moreITSM Solution.
with your
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