Embracing Challenges

in East Africa

QualityDisciplineMethod

VisionTo be the champion of the socio-economic prosperity of the people of Africa.

MissionWe offer inclusive, customer-focused financial services that socially and economically empower our clients

and other stakeholders.

© 2014 | All Rights Reserved | Confidential and Proprietary to Equity Bank Limited.

1984 Equity 1.0Competition: Mattresses

2004 Equity 2.0Competition: Banks

Road to Success

2014 Equity 3.0Competition: Cash

Vision, passion, conviction

Addressing immediate social

needs

Developed mission and vision

formally

Focused on corporate governance

Built customer focused approach

(e.g., cash withdrawal)

Change management agenda

achieved (i.e., from product led to

market led)

Successfully started banking the

unbanked

Making money accessible –

wherever & whenever you need it,

Benki Yangu Mkononi

Strategic position to capture

significant share of East Africa’s

growth using a simple and shared

prosperity model.

Turn around/re-

engineer business

model (i.e.,

creation of deposit

taking and lending

financial

institution)

Equity’s IT Journey

2014

2004

2000

At Equity Bank IT, we enable and catalyze business

innovation with stable, secure, scalable and agile

information services

2007

1999

1997

2013

First Computer in Equity Bank

First in Kenya, First in Africa to offer a

full banking suite through an MVNO.

Making banking a lifestyle defined

by freedom, choice and control

Major system outage

and Finacle v10

upgrade

Finacle v7 core banking system

Dr. James Mwangi became CEO; with a 72M

Ksh investment injection, Equity became a BANK

Survived Y2K with people staring

at the screen and pray

“Financial Integrated System” was developed by

one person (who passed away)

The Winchester Mystery House

160 Rooms

6 Kitchens

Gas Lights

24 Skylights in Floors

65 Doors to Blank Walls

47 Fireplaces

10,000 Windows

Intercoms

13 Staircases Abandoned

Builders = 147; Architects = 0

Cowboy style courage enabled initial

success, but made long-term sustainably

impossible, for example, The Winchester

House.

© 2014 | All Rights Reserved | Confidential and Proprietary to Equity Bank Limited.

Business Growth

Fast business growth that surpasses skills and experience

Market

place

Small marketplace that causes an imbalance

between resource supply and demand

Premium Price

Companies that are willing to pay premium price for top resource, but can't wait to develop their own

Brain Drain

Brain drain to mature markets

Labor Cost

Increased labor cost

Other Challenges

Action Plan

Adoption

Checklist

Method

With an application template, each

specific project is put into adopted

into a context of reality

This is build based on what an entity has learnt from other

organization’s or people’s mistakes. It helps in identifying

what specific items need to be actioned for delivery. It

helps in building a generic applicable template

A well thought out plan will lead to the

effective and full delivery of a project

Discipline

GovernanceRules and Standards

•A core set of asset defining IT principle, standard, reference architecture, design and implementation templates, project template

Education

•Systematic training

•Targeted training

•Career path and professional development

Review

•Enforcing standards

•Managing exceptions

Vitality

•Encouraging innovation

•Adopting new technologies

•Continues improvement

Communication

•Communicate decisions and impacts

•Communicate new changes and innovations

Discipline is about governance, and not just policing

other:

Building a world class IT for the world class bank

1879

1913

Now ….

At Equity Bank IT, we enable and catalyze

business innovation with stable, secure,

scalable and agile information services through IT Industrialization

© 2014 | All Rights Reserved | Confidential and Proprietary to Equity Bank Limited.

THANK YOU