5th doctoral symposium in informatics engineering dsie’10 ...dsie10/presentations... ·...
TRANSCRIPT
Methods, Difficulties and Practical Solutions in Implementing
CMMI® High Maturity Levels 5th Doctoral Symposium in Informatics Engineering
DSIE’10– 28th of January 2010
Isabel Lopes Margarido – [email protected]
conclusions and futureintroduction methods and goalsrelated work findings
agenda
� introduction
� background and related work
� case study methods and goals
� findings
� conclusions and future research
conclusions and futureintroduction methods and goalsrelated work findings
introduction 3/11
� motivation� customers demand CMMI level 5 (defence and healthcare)
� levels 4 and 5 practices are complex
� lack of guidance
� investigation question: � are companies following scientific knowledge?
SEI guidance?
other practitioners?
conclusions and futureintroduction methods and goalsrelated work findings
introduction 4/11
h1 – adoption of levels 4 and 5 by
client demand
h2 – follow practitioners and SEI guidance
h3 – dissemination is not 100% effective
conclusions and futureintroduction methods and goalsrelated work findings
background and related work 5/11
� capability maturity model integrated
5-
Optimized
4- Managed
3- Defined
2- Repeatable
1- Initial
Measurement and Analysis
Organizational Process Performance
Quantitative Project Management
Organizational Innovation and Development
Causal Analysis Resolution
conclusions and futureintroduction methods and goalsrelated work findings
case study methods and goals 6/11
� case study:
� exploratory interviewes
� documentation analysis
� tools analysis
� individual interviews
Scientific
knowledge
AnalysisCMMI ®Tools
Future
conclusions and futureintroduction methods and goalsrelated work findings
findings 7/11
� lack of guidance
� motivation: respond to customers, improve
� human resources: sponsor; quality; areas; top
management; information technologies; process
owners; pilot projects; scientific community
� project plan
� theoretical support: trainings, books, IBM taxonomy,
SEI documentation…
conclusions and futureintroduction methods and goalsrelated work findings
findings 8/11
Question Indicator Metric
G1
G1.1
G1
G1.1
G1.2
G1.2.1
G1.2.2
G1.2.3
BSC BSC and GQiM
G1 G2
Q1.1 Q1.2 Q2.1 Q2.2 Q2.3
I1.1 I1.2 I2.1 I2.2 I2.3M MM M M M M
Monitored Process
SP1
SP2
SP1.1
SP1.2
SP2.1 SP2.1.1
conclusions and futureintroduction methods and goalsrelated work findings
conclusions and future research 9/11
� tools: balanced score card, goal question indicator
metric, Ishikawa tools, Six Sigma
� h2 and h3: scientific knowledge needs to be tested
in practice, dissemination process improved
� h1: improve performance and quality
� measurement objectives
� future: dynamic CMMI, agile methods,
knowledge and innovation
conclusions and futureintroduction methods and goalsrelated work findings
questions
Thank you for your attention!
conclusions and futureintroduction methods and goalsrelated work findings
referrences
� images (26-01-2010):
� http://www.sei.cmu.edu/cmmi/people/steeringgroup.cfm
� http://www.viaconsultingllc.net/images/360_bridge1.jpg
� http://www.smb.museum/smb/media/exhibition/11220/36_Theunissen
_EinsturzdesTurmeszuBabel.jpg
� http://www.esquire.com/media/cm/esquire/images/guidance-0808-lg-
12718714.jpg
� http://ctl.byu.edu/wp-content/uploads/2009/05/humbly-seek-
guidance.jpg