5staffing solutions for your business€¦ · daily huddles resident/meal updates, changes, and...
TRANSCRIPT
![Page 1: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/1.jpg)
Offering solutions to some of the greatest challengessenior living communities face
ERIKA KRAMER, LNHA | JULIE HUSMANN, RDN, LD | STEVE TIEZZI
Martin Bros. Distributing
STAFFING SOLUTIONSFOR YOUR BUSINESS5
![Page 2: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/2.jpg)
STAFFING CHALLENGESAging Workforce / Generational Differences
Recruiting
Retention
Staff Shortages
Turnover
![Page 3: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/3.jpg)
CHALLENGE:
AGING WORKFORCEGENERATIONAL DIFFERENCES
![Page 4: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/4.jpg)
SOLUTION
COMMUNICATION
AGING WORKFORCE / GENERATIONAL DIFFERENCES
![Page 5: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/5.jpg)
COACHINGIncrease the focus on communication
+Understand the differences
in communication
AGING WORKFORCE / GENERATIONAL DIFFERENCES
![Page 6: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/6.jpg)
AGING WORKFORCE / GENERATIONAL DIFFERENCES
![Page 7: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/7.jpg)
COACHINGNew leaders = New opportunities
to coach
AGING WORKFORCE / GENERATIONAL DIFFERENCES
![Page 8: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/8.jpg)
AGING WORKFORCE / GENERATIONAL DIFFERENCES
![Page 9: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/9.jpg)
CHALLENGE:
RECRUITING
![Page 10: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/10.jpg)
SOLUTION
SOCIAL MEDIA
RECRUITING
![Page 11: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/11.jpg)
RECRUITING
![Page 12: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/12.jpg)
RECRUITING
![Page 13: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/13.jpg)
GHOSTINGToo many options
Detailed searches
Social media sites and job search engines help you
Plus, they’re helping everyone else too!
RECRUITING
![Page 14: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/14.jpg)
GHOSTINGYounger generation = Less face-to-face
communication
RECRUITING
![Page 15: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/15.jpg)
GHOSTINGLooking for informal,
quick ways of connecting
RECRUITING
![Page 16: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/16.jpg)
GHOSTINGLess face-to-face communication =
Less practice having difficult conversations
RECRUITING
![Page 17: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/17.jpg)
GHOSTINGYoung employees are becomingmanagers without the experience or comfort to deal with difficult situations:
Discipline
Upset employees
Conflict management
RECRUITING
![Page 18: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/18.jpg)
CHALLENGE:
RETENTION
![Page 19: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/19.jpg)
SOLUTION
EMPLOYEE ENGAGEMENT
RETENTION
![Page 20: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/20.jpg)
CULTURE“I feel like the Administrator
doesn’t even know my name…”
RETENTION
![Page 21: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/21.jpg)
HUDDLE CLIP
RETENTION
![Page 22: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/22.jpg)
DAILY HUDDLESLess than 10 minute conversation thatprovides reserved time in the day for
team communication
RETENTION
![Page 23: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/23.jpg)
DAILY HUDDLESStaff Recognition
Manager-to-employee
Peer-to-peer
RETENTION
![Page 24: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/24.jpg)
DAILY HUDDLESResident/Meal updates, changes,
and solution-driven discussion
RETENTION
![Page 25: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/25.jpg)
DAILY HUDDLESReinforcement
Company values
Safety goals
Policies and procedures
RETENTION
![Page 26: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/26.jpg)
HUDDLE BASICSWhy: Employee Engagement, Retention
Positive time with team
Opportunity for employees to shine
Consistency is key
RETENTION
![Page 27: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/27.jpg)
HUDDLE BASICSWho: ALL members of the healthcareand food service team
CEO to dishwasher
Nursing, housekeeping, PT/OT
RETENTION
![Page 28: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/28.jpg)
HUDDLE BASICSWhere: Same place every day
RETENTION
![Page 29: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/29.jpg)
HUDDLE BASICSWhen: Same time every day
For example: AM Shift Huddle at 10AM;PM Shift Huddle at 4PM
RETENTION
![Page 30: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/30.jpg)
HUDDLE TEMPLATE
RETENTION
![Page 31: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/31.jpg)
CHALLENGE:
STAFF SHORTAGES
![Page 32: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/32.jpg)
SOLUTION
EFFICIENCY AND PROBLEM SOLVING
STAFF SHORTAGES
![Page 33: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/33.jpg)
PLANNINGWhat is planning?
Policies and procedures
Cross train
Evaluate workplace climate
STAFF SHORTAGES
![Page 34: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/34.jpg)
PLANNINGAnticipate needs ahead of time(it’s a matter of WHEN, not IF)
Equipment
Smallwares
Inventory
Menu
STAFF SHORTAGES
![Page 35: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/35.jpg)
STAFF SHORTAGES
![Page 36: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/36.jpg)
CHALLENGE:
TURNOVER
![Page 37: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/37.jpg)
SOLUTION
TRAINING
TURNOVER
![Page 38: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/38.jpg)
“69% of employees are more likelyto stay with a company for three yearsif they experienced great onboarding.”
- O.C. Tanner- O.C. Tanner
TURNOVER
![Page 39: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/39.jpg)
ONBOARDINGAre you training on what the
organization WANTS?
TURNOVER
![Page 40: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/40.jpg)
ONBOARDINGAre you considering what thenew hire NEEDS training on?
TURNOVER
![Page 41: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/41.jpg)
ONBOARDINGHow are you ensuring it is consistentand you are not missing everything?
TURNOVER
![Page 42: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/42.jpg)
TURNOVER
![Page 43: 5STAFFING SOLUTIONS FOR YOUR BUSINESS€¦ · DAILY HUDDLES Resident/Meal updates, changes, and solution-driven discussion RETENTION. DAILY HUDDLES Reinforcement Company values Safety](https://reader034.vdocuments.us/reader034/viewer/2022042418/5f346f5203d79b2de85202e9/html5/thumbnails/43.jpg)
GET IT ALL HERE:martinbros.com/staffingtoolkit