5.placing an order

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1. Warm Up☀

Answer and discuss these questions in pairs or as a class.

1. Do you have an email account?2. Do you like corresponding via email?3. Who do you write to?4. Have you ever ordered something online?5. What do you do when the price of your order increases?

Office Life

Lesson 5 of 15 : Placing an Orde

July 22nd, 2008

_____ Lee Timson

_____ To Whom It May Concern:

_____ Sincerely,

_____ My name is Lee Timson and I’m the new sales representative at River Education

Books.

_____ The grand total for the order will be $255.99.

_____ I need to place an order for supplies. I need to order 3-inch binders, disks, legal

pads, computer software, and pens.

_____ Please include an invoice when you send my order so I can prepare your payment.

_____ I looked up the prices in your catalog.

_____ Required quantities of each product are on the attached spreadsheet.

July 23rd, 2008

_____ The prices of disks and computer software have increased so your grand total

would be $305.99.

_____ Thank you for your recent order.

_____ Please let me know if you’d still like to place this order. _____ All of the items are in stock and can be shipped immediately.

_____ Mandy Noland, Customer Service Representative

_____ Dear Mr. Timson,

_____ You can find the most up-to-date pricing in our online catalog that is updated

weekly.

_____ Sincerely,

_____ However, I’d like to verify the prices.

2. Correspondence Building

The correspondence below is not in the right order. Work alone or with apartner to put the email messages in the right order. Then practice reading thecorrespondence. (Your teacher will provide you with cut-up strips.)

3. Find business words and

phrases. ✓

Circle any words or expressions from theemails that you think are useful in theoffice. Write them below.

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

____________________________

[email protected]

Supply Order

[email protected]

Re: Supply Order

mailto:[email protected]







4. Match these words or phrases to their correct definitions. ✓

1. place

2. order

3. supplies

4. attached

5. spreadsheet

6. catalog

7. grand total

8. invoice

9. shipped

10. online

11. 3-inch binder

12. disk

13. legal pad

14. software

15. in stock16. quantity

5. Fill in the blanks with the right form of the correct word or phrase. ✎

I wanted to buy some things that I needed for my new job. I found a 1.________________ from Office Hut. I made a list of

2._______________ that I wanted to 3. _______________ an order for. I had to decide on the 4._______________ next. I

decided I needed 10 pens, four binders, and 12 5._______________ so I could hold data from my computer. I wanted to

make sure I had the correct prices, so I checked the 6._______________ catalog since things on the internet seem more

up-to-date. The best way to list the items and their prices was on the accounting program I had on my computer. I typed

the list in a 7._______________. Then I sent my 8._______________ to Office Hut. The customer service department sen

me an 9._______________ with a final price of $99.99. It was an expensive order, but everything is 10._______________

so I will receive my items soon!

____ a. things used in an office

____ b. a book or a magazine that shows items for sale and their prices

____ c. to submit, to give

____ d. sent____ e. yellow writing paper used to take notes

____ f. document that shows the prices for the order

____ g. a large folder with rings used to hold paper

____ h. something used to hold data from a computer

____ i. added as a file to an email message

____ j. available

____ k. found on the internet

____ l. computer programs

____ m. request to purchase things

____ n. amount or number needed

____ o. the final price with all costs included____ p. accounting program file for a computer

6. Reading

Now practice reading the email messages with a partner. Take turns practicing the pronunciation. Discuss what you think is goodabout the correspondence. (Your teacher will provide you with the full emails on a separate sheet.)

7. Speaking

Write your own dialogue. Work with a partner and write your own conversation using at least eight words or phrases from todayʼs lessonThink of other items you may need to order. Practice and memorize the dialogue, then present it in front of the class.

8. Writing ✎

Write an email message with an order for supplies. Include the items you want and their prices. Then give the email to one of yourclassmates to write a reply email back to you.

Office Life









July 22, 2008

To Whom It May Concern:

My name is Lee Timson and I’m the new sales representative at River Education Books.

I need to place an order for supplies. I need to order 3-inch binders, disks, legal pads, computer software, and pens. Required quantities of each product are on the attached spreadsheet.

I looked up the prices in your catalog. The grand total for the order will be $255.99.

Please include an invoice when you send my order so I can prepare your payment.

Sincerely,

Lee Timson

July 23, 2008

Dear Mr. Timson,

Thank you for your recent order. All of the items are in stock and can be shipped immediately.

However, I’d like to verify the prices. The prices of disks and computer software have increasedso your grand total would be $305.99. You can find the most up-to-date pricing in our onlinecatalog that is updated weekly.

Please let me know if you’d still like to place this order.

Sincerely,

Mandy Noland, Customer Service Representative

[email protected]

Supply Order

[email protected]

Re: Supply Order

Office Life









Lee Timson

My name is Lee Timson and I’m the new sales

representative at River Education Books.

I looked up the prices in your catalog.

To Whom It May Concern:

Please include an invoice when you send my

order so I can pay you.

Sincerely,

Required quantities of each product are on the

attached spreadsheet.

I need to place an order for supplies. I need to

order 3-inch binders, disks, legal pads, computer

software, and pens.

The grand total for the order will be $255.99.

✁ ✁

In Task 2, your students are required to put the email in the correct order. Itʼs more fun for students to put the email inorder by physically rearranging cut up strips. Below are two shuffled copies of the emails. Have your students cut theminto strips and rearrange them until theyʼve put them in the correct order.

✁ Email 1

However, I’d like to verify the prices.

Sincerely,

The prices of disks and computer software have

increased so your grand total would be $305.99.

You can find the most up-to-date pricing in our

online catalog that is updated weekly.

All of the items are in stock and can be shipped

immediately.

Mandy Noland, Customer Service Representative

Dear Mr. Timson,

Please let me know if you’d still like to place this

order.

Thank you for your recent order.

Teacherʼs Handout for Task 2.

Email 2 (reply email)

Office Life









4. Matching

1. c 2. m 3. a 4. i 5. p 6. b 7. o 8. f 9. d 10. k 11. g 12. h

13. e 14. l 15. j 16. n

Teachersʼ Answer Key

2. Correspondence Building Note. Do not hand out Page 3 until this task is completed.(Also, see page 4 for the dialogue strips to hand out to students before starting.)

9. Lee Timson

1. To Whom It May Concern:

8. Sincerely,

2. My name is Lee Timson and Iʼm the new sales representative at River Education Books.

6. The grand total for the order will be $255.99.

3. I need to place an order for supplies. I need to order 3-inch binders, disks, legal pads, computer software, and pens.

7. Please include an invoice when you send my order so I can prepare your payment.

5. I looked up the prices in your catalog.

4. Required quantities of each product are on the attached spreadsheet.

___________________________________________

5. The prices of disks and computer software have increased so your grand total would be $305.99.

2. Thank you for your recent order.

7. Please let me know if youʼd still like to place this order.

3. All of the items are in stock and can be shipped immediately.

9. Mandy Noland, Customer Service Representative

1. Dear Mr. Timson,

6. You can find the most up-to-date pricing in our online catalog that is updated weekly.

8. Sincerely,

4. However, Iʼd like to verify the prices.

5. Fill in the blanks.

1. catalog

2. supplies

3. place

4. quantities

5. disks

6. online

7. spreadsheet

8. order

9. invoice

10. in stock

Office Life





5.placing an order

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