5g global mobile network experience awards 2021

5G GLOBAL MOBILE NETWORK EXPERIENCE AWARDS 2021

September 2021

Author Hardik Khatri, Technical Analyst

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

https://www.opensignal.com/

2

Key FindingsFarEasTone is the sole global winner for 5G Download Speed With 5G download speeds averaging a blistering 447.8 Mbps, our FarEasTone users in Taiwan enjoyed the fastest 5G Download Speed globally. East Asian telcos dominated the category. Including FarEasTone, four out of the top six operators are from East Asia. South Korea’s SK Telecom's 417.6 Mbps is the second-fastest, while Taiwanese Chunghwa follows with 391.3 Mbps.

T-Mobile (U.S.) and STC (Kuwait) are 5G Availability joint global winners Users’ ability to enjoy all the benefits of 5G directly depends on the proportion of time they have a 5G connection. Our users on T-Mobile (U.S.) and STC (Kuwait) spent the greatest proportion of time with an active 5G connection — more than one-third of the time. Both operators are statistically tied for the top spot with scores of 35.7% and 33.6%, respectively.

Chunghwa, FarEasTone and T-Mobile (Netherlands) have the best 5G Video Experience Opensignal's 5G Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams. Chunghwa, FarEasTone and T-Mobile (Netherlands) are joint global winners for 5G Video Experience scoring 85, 84.8, and 84.4 points, respectively. All three operators place in the Excellent (75 or above) category.

Taiwan’s FarEasTone sweeps away the 5G Global Winner award for 5G Upload Speed Our users' experience on FarEasTone is staggeringly fast when it comes to upload speeds on its 5G network. The operator is the global winner for 5G Upload Speed, with our users on its network reporting 66 Mbps on average. Upload speeds are becoming more and more important as consumers are increasingly creating and sharing through social media.

5G Download Speeds were over 1000% faster than 4G on six operators 5G has had an astonishing impact on users’ average download speeds. Thailand's AIS users experienced the most remarkable improvement of 1775.2% in their average download speeds with 5G compared to 4G, followed by those on Japan's Rakuten (1560.5%) and Saudi Arabia's Zain (1560.2%). Opensignal users on FarEasTone (Taiwan), TIM (Italy) and Vodafone (Spain) also saw improvements of over 1000%.

ASEAN markets saw the greatest improvement in Video Experience using 5G AIS (Thailand) users saw the greatest 5G impact on Video Experience, with a 36.6% better score while streaming videos on their smartphones using 5G compared to 4G, followed by the Philippines’ Globe (32.8%) and Smart (23.4%). Users on all three networks enjoyed an Excellent Video Experience with 5G but not with 4G. Plus, 24 operators saw a 5G boost of over 10% on their users’ Video Experience.

Seven operators are top in 5G Games Experience All of South Korea's operators — KT, SK Telecom, and LG U+ — are joint global winners for 5G Games Experience, with statistically tied scores alongside Netherlands' T-Mobile and KPN, Singapore's Singtel and Ireland's Vodafone.

Games Experience saw a greater increase with 5G than Video Experience Seven operators saw a 5G Games Experience that was over 20% better using 5G than on 4G compared with four for Video Experience. Globe saw the largest uplift in their mobile multiplayer gaming experience using 5G — their 5G score is a whopping 65.2% better than 4G. Globe’s domestic rival Smart ranked second, followed by Thailand’s TrueMoveH. Canada’s three national operators also make it to the top 30 for Global 5G Impact on Games Experience — while Rogers places among the top 10, its peers Bell and Telus are further below, along with U.S. operators Verizon and AT&T.


Opensignal 5G Global Awards 2021 The Global Winners and Leaders

5G

Availability

T-Mobile USA

STC Kuwait

Zain Kuwait

3 Hong Kong

Ooredoo Kuwait

SK telecom South Korea

KT South Korea

LG U+ South Korea

CMHK Hong Kong

STC Saudi Arabia

csl Hong Kong

SmarTone Hong Kong

Taiwan Mobile Taiwan

Zain Saudi Arabia

Ooredoo Qatar

TrueMove H Thailand

FarEasTone Taiwan

Mobily Saudi Arabia

AT&T USA

T-Mobile Netherlands

5G

Download Speed

FarEasTone Taiwan


Chunghwa Taiwan

LG U+ South Korea

Ooredoo Qatar

Rakuten Japan

KT South Korea

Zain Saudi Arabia

TIM Italy

Vodafone New Zealand

Ooredoo Kuwait

Orange France

Optus Australia

DNA Finland

STC Saudi Arabia

Telstra Australia

Vodafone Spain


Orange Romania

AIS Thailand

Zain Kuwait

Sunrise Switzerland

5G Upload

Speed

FarEasTone Taiwan

Chunghwa Taiwan

Sunrise Switzerland

KPN Netherlands


Swisscom Switzerland


AIS Thailand

Rakuten Japan

LG U+ South Korea

DNA Finland

KT South Korea

HT Croatia

Telekom Germany

Salt Switzerland

Singtel Singapore

Vodafone Netherlands

Zain Saudi Arabia

CMHK Hong Kong

Magenta Austria

Ooredoo Kuwait

Vodafone Spain

Orange Romania

TIM Italy

STC Saudi Arabia


eir Ireland

5G Games Experience

LG U+ South Korea

Vodafone Ireland

KT South Korea



KPN Netherlands

Singtel Singapore

FarEasTone Taiwan


eir Ireland

Telekom Germany

Rogers Canada

Telia Norway

Chunghwa Taiwan

Sunrise Switzerland

SoftBank Japan

CMHK Hong Kong

Telus Canada

Bell Canada

Salt Switzerland

au Japan

Optus Australia

3 Hong Kong

Magenta Austria

TrueMove H Thailand

csl Hong Kong

AIS Thailand

Vodafone Germany

Swisscom Switzerland

Vodafone Australia

5G Video

Experience

Chunghwa Taiwan

FarEasTone Taiwan


KPN Netherlands


Sunrise Switzerland

DNA Finland


Telekom Germany

T Star Taiwan


3 Hong Kong

HT Croatia

CMHK Hong Kong

Elisa Finland

KT South Korea

Smart Philippines

AIS Thailand

LG U+ South Korea

csl Hong Kong

O2 UK


Opensignal 5G Global Awards 2021 5G Global Impact

(improvement over 4G)

Download

Speed

AIS Thailand

Rakuten Japan

Zain Saudi Arabia

FarEasTone Taiwan

TIM Italy

Vodafone Spain

Smart Philippines

Ooredoo Kuwait

Globe Philippines

Chunghwa Taiwan

China Mobile China


Ooredoo Qatar

LG U+ South Korea

O2 UK

3 Ireland

Zain Kuwait

3 Hong Kong

STC Saudi Arabia

Optus Australia

CMHK Hong Kong

Vodafone New Zealand

KT South Korea

DNA Finland

Orange Romania

T Star Taiwan

eir Ireland


Sunrise Switzerland

Mobily Saudi Arabia

Upload Speed

FarEasTone Taiwan

Chunghwa Taiwan

AIS Thailand

Smart The Philippines

Sunrise Switzerland

Zain Saudi Arabia

CMHK Hong Kong

Globe The Philippines

SmarTone Hong Kong

3 Hong Kong

T Star Taiwan

Rakuten Japan

Magenta Austria

Vodafone Spain

KPN Netherlands

TIM Italy

Play Poland


Orange Poland


KT South Korea


csl Hong Kong

TrueMove H Thailand

Vodafone Ireland

eir Ireland

Vivo Brazil

Telekom Germany

Orange Spain

DNA Finland

Games

Experience



TrueMove H Thailand

Vivo Brazil

Mobily Saudi Arabia

3 Hong Kong

csl Hong Kong

Rogers Canada

3 UK

Telia Norway

Verizon USA

Sunrise Switzerland

CMHK Hong Kong

Telekom Germany

FarEasTone Taiwan

STC Saudi Arabia

Play Poland

Vodafone Ireland

Telus Canada

Bell Canada

eir Ireland

Ooredoo Kuwait

Zain Kuwait

TIM Italy

Chunghwa Taiwan

O2 UK

Vodafone Romania

AIS Thailand

AT&T USA

EE UK

Video

Experience

AIS Thailand



Zain Saudi Arabia

T Star Taiwan

TrueMove H Thailand

SmarTone Hong Kong

AT&T USA

3 Hong Kong

CMHK Hong Kong

3 UK

Sunrise Switzerland

FarEasTone Taiwan

Plus Poland

Play Poland

O2 UK

Vodafone Ireland

TIM Italy

O2 Germany

Vodafone Spain

3 Ireland

csl Hong Kong

Claro Brazil

LG U+ South Korea


Chunghwa Taiwan

Orange Spain

Bouygues France

Telekom Germany

DNA Finland

STC Saudi Arabia


5

5G Global Mobile Network Experience Awards 2021

Our Metrics

Sizing the 5G Impact on Mobile Experience

Despite all the uncertainties caused by the COVID-19 pandemic, mobile

network operators across the globe have continued rolling out commercial 5G

networks to support the demand for mobile data. This, coupled with the

growing range of 5G capable smartphones available in the market, has fueled

5G adoption.

With the use of this next-generation technology, the global wireless landscape

is evolving quickly, and several markets have been drawn into a fierce contest

to lead the 5G race globally. Establishing global leadership could mean

securing competitive advantages as operators and technology companies seek

to use 5G as a transformative technology that will enable the fourth Industrial

Revolution (4IR).

But what do all these efforts mean for end-users? What is the real-world 5G

experience like? How different is 5G from the existing 4G experience? Which

parts of the world see the best 5G experience? And on which mobile operators'

networks do our users have the best 5G experience?

To answer these questions, for the first time Opensignal has ranked 5G

operators globally by assessing their real-world 5G mobile network experience.

While we have previously made global comparisons to benchmark the 5G

experience, these have always been at a market-level — aggregated across all

operators in the market — rather than comparing each operators’ 5G experience

worldwide. In this report, we have compared users’ 5G mobile network

experience by operator during the first half of 2021 to see how operators stack

up globally, using five key measures of mobile experience.

Additionally, we've added four 5G Global Impact categories — for Download

Speed, Upload Speed, Games Experience and Video Experience. These

categories assess the uplift or improvement in mobile experience seen by our

users while connected to 5G compared to the previous generation of network

technology, 4G.


https://www.gsma.com/spectrum/wp-content/uploads/2019/05/1-Isabelle-Mauro-Director-Head-of-Telecoms-Digital-Communications-Industry-WEF.pdf

https://techwireasia.com/2021/06/5g-will-set-fire-to-the-fourth-industrial-revolution/

https://www.opensignal.com/2021/09/09/benchmarking-the-global-5g-experience-september-2021

https://www.opensignal.com/2021/09/09/benchmarking-the-global-5g-experience-september-2021

6


Our Metrics

5G Availability — Global


7


Our Metrics

Having a breakneck average 5G Download Speed or overall 5G experience is

only useful when users have a 5G connection. Opensignal's 5G Availability

assesses the amount of time users spend with an active connection to 5G — the

higher the percentage, the more time users on a network have an active

5G connection.

The joint global winners for 5G Availability are T-Mobile U.S. and STC Kuwait,

with our users on both networks spending 35.7% and 33.6% of their time

connected to 5G — about three times higher than the average 5G Availability

of 11.3% measured across all 5G operators analyzed globally. Smaller

geographies like Kuwait have an advantage over large markets like the U.S. in

offering users high levels of 5G Availability which makes the achievements of

T-Mobile U.S. all the more impressive. On the other hand, its U.S. rival AT&T is

the only North American operator to achieve an 5G Global Leader award for

5G Availability.

The list of global leaders for 5G Availability is represented mainly by East Asian

and Middle Eastern markets, with half of them from East Asia and one-third

from the Middle East. These include all national operators in South Korea — SK

Telecom, KT and LG U+ — and Hong Kong — 3, CMKH, csl and SmarTone, along

with Taiwan's FarEasTone and Taiwan Mobile from East Asia. Meanwhile, 5G

Global Leaders from the Middle East include Qatari operator Ooredoo, Kuwaiti

operators Zain and Ooredoo, along with all three of Saudi Arabia’s national

operators — Mobily, STC and Zain. Meanwhile, Netherlands’ T-Mobile was the

only 5G Global Leader from Europe.


8


Our Metrics

5G Download Speed — Global


9


Our Metrics

We know that one of the biggest benefits of 5G is incredibly fast download

speeds, but how fast are the real-world 5G speeds and on which operator's

network have users seen the best 5G Download Speed? Globally, the average

5G Download Speed is very fast, with an average speed of 175.3 Mbps across

all 5G operators. However, all of the top 5G operators see speeds considerably

faster than the global average.

Our FarEasTone users observed the fastest average 5G Download Speed of

447.8 Mbps — more than two and a half times faster than the global 5G average.

As a result, Taiwan’s FarEasTone is the outright global winner of the Opensignal

5G Download Speed category.

Moving onto the 5G Global Leaders, the next fastest 5G Download Speed, on

average, were observed by our users on South Korea's SK Telecom — a still

staggering 417.6 Mbps — followed by Taiwan’s Chunghwa. Furthermore, three

5G Global Leaders for download speed saw speeds above 350 Mbps — South

Korea’s LG U+, Qatar’s Ooredoo and Japan’s new operator Rakuten. On every

5G Global Leader our users experienced average 5G Download Speeds over

200 Mbps.

Among 5G Global Leaders from Europe, TIM Italy’s users saw the fastest 5G

Download Speed of 296.5 Mbps across the continent, while Swiss operator

Sunrise was also a 5G Global Leader but is further down the table with a 5G

Download Speed score of 217.4 Mbps.

Australia’s operators are also successful on 5G Download Speed: both Optus

and Telstra are 5G Global Leaders. Close neighbor Vodafone New Zealand also

wins a 5G Global Leader award for 5G Download Speed. The only other

Vodafone brand to rank in the table is Vodafone Spain, despite numerous 5G

launches across the Vodafone group.


10


Our Metrics

5G Upload Speed — Global


11


Our Metrics

For decades user experience on the mobile internet has mainly been defined by

download speeds. However, with changing usage patterns and consumption

habits upload speed is becoming an increasingly important aspect of the mobile

network experience. Upload speed affects how quickly and conveniently mobile

users can share large files, such as photos or videos, via social media services or

as email attachments on the go.

Our FarEasTone users also enjoyed the best global 5G Upload Speed, with

speeds averaging a whopping 66 Mbps. This is more than three times faster

than the global average 5G Upload Speed of 21.8 Mbps experienced by our

users across all 5G markets, and 7.4 Mbps faster than domestic rival Chunghwa,

which is one of the 5G Global Leaders. Among the Asian operators who have

won a 5G Global Leader award are all three South Korean national operators,

Japan's Rakuten, Thailand's AIS and Singapore's Singtel.

The majority of the 5G Global Leaders for upload speed are from Europe,

including Switzerland's Sunrise and Swisscom, alongside Netherlands' KPN and

T-Mobile, on which our users enjoyed 5G upload speeds above 35 Mbps. The

third Swiss operator, Salt, is also among the 5G Global Leaders, as are Saudi

Arabia's Zain and STC, TIM Italy and Deutsche Telekom. Users on all of these

operators experienced speeds above the global average of 21.8 Mbps but

below 30 Mbps.


12


Our Metrics

5G Games Experience — Global


13


Our Metrics

Opensignal's 5G Games Experience measures how mobile users experience

real-time multiplayer mobile gaming on an operator's 5G network. On a scale of

0-100, it analyzes how the multiplayer mobile games experience is affected by

mobile network conditions, including latency, packet loss and jitter, to

determine the impact on gameplay and the overall Games Experience.

In a highly competitive race, seven operators jointly win 5G Games Experience

with scores that are too close to separate. They are South Korea's three national

operators — KT, SK Telecom and LG U+ — alongside T-Mobile and KPN from

the Netherlands, Singapore's Singtel and Ireland's Vodafone. The 5G Games

Experience scores of the 5G Global Winners all place in the Excellent (85 or

above) category.

An Excellent score is the highest achievable rating for Games Experience and

means that the vast majority of our users found the multiplayer mobile gaming

experience acceptable, and nearly all respondents felt like they had control over

the game and they received immediate feedback on their actions, there was not

a noticeable delay in almost all cases.

5G Games Experience is the sole category where all three Canadian national

operators — Rogers, Bell and Telus — achieve a 5G Global Leader award.

Operators in Asia-Pacific markets have also done well, with at least two national

operators from each of the following markets — Taiwan, Japan, Thailand, Hong

Kong and Australia — ranking as 5G Global Leaders. In Europe, all three Swiss

national operators (Salt, Sunrise, Swisscom) achieved 5G Global Leader status,

alongside Ireland’s eir, Norway’s Telia and Austria’s Magenta. German operators

Deutsche Telekom and Vodafone also won an award as a 5G Global Leader.


14


Our Metrics

5G Video Experience — Global


15


Our Metrics

Opensignal's 5G Video Experience uses a combination of real-world

measurements of video streams from smartphone users over an operator's 5G

network — including picture quality, stall rate and loading time — to reflect

users’ perceived video experience using an International Telecommunication

Union (ITU) derived approach. The videos tested include a mixture of

resolutions and are streamed directly from the world's largest video content

providers, including YouTube and Akamai.

Taiwanese operators Chunghwa and FarEasTone, along with T-Mobile

(Netherlands) are the joint global winners for 5G Video Experience, with

statistically tied scores between 85 and 84.4 points. This means users across

these three operators' 5G networks perceived the best quality of video

streamed across all the 5G markets globally. It was a close-run race, where T-

Mobile's Dutch peers — KPN and Vodafone — won a 5G Global Leader award,

and so have European operators such as Sunrise Switzerland, DNA Finland,

Deutsche Telekom and O2 UK, among others.

However, Asian markets make up the majority of the 5G Global Leaders,

including all three South Korean national operators — SK Telecom, KT and LG

U+ — along with Smart Philippines, AIS Thailand, and other operators from

Hong Kong and Taiwan. None of the North American or Middle Eastern

operators achieved a 5G Global Leader award for video experience.

Notably, across all the video 5G Global Winners and 5G Global Leaders

networks users reported an Excellent (75 or above) 5G Video Experience.

However, this is not surprising given the average score across all the 5G markets

analyzed is 78.7 points, which places it in the Excellent category. An Excellent

rating is the highest achievable rating for Video Experience, which indicates a

very consistent experience across all users, video streaming providers and

resolutions tested, with fast loading times and almost non-existent stalling.

Currently, video traffic accounted for a significant proportion (66%) of all mobile

data traffic globally, and it continues to grow as mobile users keep moving to

better streaming resolutions that use more data, enabled by the deployments

of 5G networks. By enjoying a better mobile experience than 4G users, 5G users

consume more content on their smartphones at a higher quality — up to 2.7

times more mobile data than 4G users. With users consuming a large proportion

of their mobile data on video streaming, 5G Video Experience is critical to users’

overall 5G mobile experience.


https://www.ericsson.com/en/mobility-report/dataforecasts/mobile-traffic-forecast

https://www.opensignal.com/reports/2021/06/quantifying-the-impact-of-5G-and-covid-19-on-mobile-data-consumption

https://www.opensignal.com/reports/2021/06/quantifying-the-impact-of-5G-and-covid-19-on-mobile-data-consumption

16


Our Metrics

5G Global Impact

In this section, we have assessed the improvement, or uplift, that users’

experience when they connect to 5G compared to older 4G technology. For 5G

Global Impact, we recognize the top 30 operators for the greatest uplift on four

measures of mobile network experience: Download Speed Experience, Upload

Speed Experience, Video Experience and Games Experience. This section

highlights the impressive improvements in user’s experience that can be

achieved through extensive investment in 5G.

Looking at the results, nine operators deserve a shout-out for making it into the

top 30 operators for 5G Global Impact across all four measures: Hong Kong’s 3

and CMHK, Philippines’ Globe and Smart, Taiwan’s Chunghwa and FarEasTone,

Thai operator AIS, and two European operators — Switzerland’s Sunrise and

Italy’s TIM.

A further 26 operators are among the top 30 for two or three categories. These

include all three national operators from Ireland, South Korea and Saudi Arabia;

Kuwait’s Ooredoo and Zain; Spain’s Orange and Vodafone; Germany’s

Deutsche Telekom; Japan’s Rakuten; as well as AT&T U.S. and Vivo Brazil from

the Americas.


17


Our Metrics

Download Speed – 5G Global Impact


18


Our Metrics

Among the top 30 operators with the fastest 5G Download Speed compared to

their 4G Download Speed, Thailand's AIS users experienced the most

remarkable improvement of 1775.2%, followed by those on Japan's Rakuten

(1560.5%) and Saudi Arabia's Zain (1560.2%). This means the average 5G

download speeds seen by our users on these top three operators are between

16.6 to 18.8 times faster than their respective 4G Download Speed for the

same period.

5G has had an astonishing impact on users’ average download speeds. The

average 5G improvement over 4G is 438.2%. However, it is notable that across

the top 30 operators, the average download speeds were 761.4% faster when

connected to 5G than those on 4G. A total of 10 operators' scores were above

this average, including both the Philippines operators (Globe and Smart), Italy's

TIM, Vodafone Spain, Kuwait's Ooredoo, and Taiwanese operators FarEasTone

and Chunghwa, with our users on six operators experiencing 5G Download

Speeds that were over 1000% faster than 4G.


19


Our Metrics

Upload Speed – 5G Global Impact


20


Our Metrics

Taiwan's FarEasTone is top for Upload Speed — 5G Global Impact, as our users

on its network saw upload speeds increase by more than 500% when connected

to 5G, compared to 4G, followed by users on its market rival Chunghwa

(482.9%) and Thai operator AIS (350.1%).

The 5G impact on upload speeds was significant but not as large as for

download speeds. Across the top 30 operators, our users saw average

download speeds 190.5% faster when connected to 5G than those on 4G.

Impressively, 10 operators' scores were above this average, including both the

Philippines operators — Globe and Smart — Switzerland's Sunrise, Saudi Arabia's

Zain and two of Hong Kong's national operators, 3 and CMKH. However, the

average Global Impact on Upload Speed — 5G improvement over 4G — is

116.9%.


21


Our Metrics

Games Experience – 5G Global Impact


22


Our Metrics

Two of the Philippines’ operators — Globe and Smart — saw the highest (65.2%)

and second-highest (42.2%) scores for Games Experience — 5G Global Impact.

Of all the operators recognized for the highest uplift in Games Experience with

5G compared to 4G, it is notable that users on Canada's Rogers, Norway's Telia,

and Swiss operator Sunrise see an Excellent Games Experience with 5G — two

ratings higher compared to that with 4G during the same period.

Among other operators recognized for 5G Global Impact and placing in the

Excellent 5G Games Experience category — but on whose 4G networks our

users had a Good experience, are Deutsche Telekom, Ireland's eir and

Vodafone, and Taiwan's FarEasTone and Chunghwa.


23


Our Metrics

Video Experience – 5G Global Impact


24


Our Metrics

Our users on Thai operator AIS's network reported a Video Experience score

36.6% better with 5G compared to 4G, making it the operator with the greatest

5G Global Impact for 5G Video Experience. AIS's 5G Video Experience score is

81.5 points (out of 100) placing it in the Excellent category, while its 4G Video

Experience places two ratings below, in the Good category.

This is also the case for second-placed Philippines operator Globe with our users

on its 5G network reporting 32.8% higher scores. Meanwhile, fellow Philippines

operator Smart was among 23 other operators who saw their video experience

score elevate from a Very Good rating on 4G to Excellent on 5G. These

operators include four of Hong Kong's operators, Switzerland's Sunrise, TIM

Italy, Saudi's STC and Brazil's Claro — the only Latin American operator to be

recognized for Global 5G Impact in this category.

Of all the operators in the top 30 on Video Experience – 5G Global Impact,

AT&T U.S. is among the top 10 with a score of 16.1%, which resulted in an uplift

in its rating — from Fair with 4G to Good with 5G.


25


Our Metrics

Operators analyzed 3 - AUT

3 - DNK

3 - GBR

3 - HKG

3 - IRL

3 - SWE

A1 - AUT

AIS - THA

AT&T - USA

au - JPN

Bell - CAN

Bouygues - FRA

China Mobile – CHN

China Telecom – CHN

China Unicom – CHN

Chunghwa - TWN

Claro - BRA

CMHK - HKG

Cosmote - GRC

csl - HKG

DNA - FIN

DTAC - THA

EE - GBR

eir - IRL

Elisa - FIN

FarEasTone - TWN

Free Mobile - FRA

Globe - PHL

HT - HRV

Iliad - ITA

KPN - NLD

KT - KOR

LG U+ - KOR

M1 - SGP

Magenta - AUT

Magyar Telekom - HUN

Mobily - SAU

Movistar - ESP

NTT DoCoMo - JPN

O2 - DEU

O2 - GBR

Ooredoo - KWT

Ooredoo - QAT

Optus - AUS

Orange - ESP

Orange - FRA

Orange - POL

Orange - ROU

Partner - ISR

Pelephone - ISR

Play - POL

Plus - POL

Rakuten - JPN

Rogers - CAN

Salt - CHE

SFR - FRA

Singtel - SGP

SK telecom - KOR

Smart - PHL

SmarTone - HKG

SoftBank - JPN

Spark - NZL

StarHub - SGP

STC - KWT

STC - SAU

Sunrise - CHE

Swisscom - CHE

T Star - TWN

T-Mobile - CZE

T-Mobile - NLD

T-Mobile - POL

T-Mobile - USA

Taiwan Mobile - TWN

TDC - DNK

Telcel - MEX

Tele2 - SWE

Telekom - DEU

Telekom Slovenia - SVN

Telenor - DNK

Telenor - NOR

Telenor - SWE

Telia - FIN

Telia - NOR

Telia - SWE

Telstra - AUS

Telus - CAN

TIM - BRA

TIM - ITA

TrueMove H - THA

Verizon - USA

Vivo - BRA

Vodafone - AUS

Vodafone - CZE

Vodafone - DEU

Vodafone - ESP

Vodafone - GBR

Vodafone - GRC

Vodafone - IRL

Vodafone - ITA

Vodafone - NLD

Vodafone - NZL

Vodafone - ROU

WindTre - ITA

Yoigo - ESP

Zain - KWT

Zain – SAU


26


Our Metrics

Our Methodology

Opensignal measures the real-world experience of consumers on mobile networks as they go about their daily lives We collect billions of individual measurements every day from many millions of

devices worldwide. We collect data every day of the week, at all hours and in

all the places people live, work and travel: no simulations, no predictions, no

idealized testing conditions. Our data comes from actual smartphone users and

we report users’ actual network experience, whether they are indoors or out,

bustling in a busy city or trekking in the countryside.

We collect the vast majority of our data via automated tests that run in the

background, enabling us to report on users’ real-world mobile experience at the

largest scale and frequency in the industry. These automated tests are run at

random points in time and therefore represent the typical experience available

to a user at any given moment.

Confidence Intervals For every metric we calculate statistical confidence intervals indicated on our

graphs. When confidence intervals overlap, our measured results are too close

to declare a winner. In those cases, we show a statistical draw. For this reason,

some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either

sides of graph bars. In our supporting-metric charts we show confidence

intervals as +/- numerical values.


27


Our Metrics

Our Metrics5G Availability Measures the average proportion of time Opensignal users with a 5G device and subscription spend with an active 5G connection on each operator’s network.

Download Speed Experience Measures the average download speed experienced by Opensignal users across an operator's 3G, 4G and 5G networks. It doesn't just factor in 3G, 4G and 5G speeds, but also the availability of each network technology. Operators with lower 5G Availability tend to have a lower Download Speed Experience because their customers spend more time connected to slower generation networks.

5G Download Speed: The average download speed for each operator on an active 5G connection as experienced by Opensignal users.

Upload Speed Experience Measures the average upload speed experienced by Opensignal users across an operator's 3G, 4G and 5G networks. Upload Speed Experience doesn't just factor in 3G, 4G and 5G speeds, but also the availability of each network technology. Operators with lower 5G Availability tend to have a lower Upload Speed Experience because their customers spend more time connected to slower 3G networks.

5G Upload Speed: The average upload speed for each operator on an active 5G connection as experienced by Opensignal users.

Video Experience Measures the average video experience of Opensignal users on 3G, 4G and 5G networks for each operator. Our methodology involves measuring real-world video streams and uses an ITU-based approach for determining video quality. The metric calculation takes picture quality, video loading time and stall rate into account. We report video experience on a scale of 0-100.

5G Video Experience: The average video experience for each operator on an active 5G connection as experienced by Opensignal users.

Games Experience Measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience.

5G Games Experience: The average games experience for each operator on an active 5G connection as experienced by Opensignal users.


5g global mobile network experience awards 2021

Documents