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PRIVATE SECTOR HOUSING ADVICEWORKERJob Ref: S-575251

Department: Liverpool Student Homes

Salary:Depending on qualifications and experience Range:18,718 - 21,651 pa

Location: University Campus Hours of work: Full-Time

Tenure: 2 years Grade: 4

Closing Date: 13 July 2011 Interview Date: 8 August 2011_____________________________________________________

Informal enquiries to Amanda Kerr on 0151 794 3296, email: [email protected]

Appl ica t ion ProcedureApplications should comprise a completed Application Form for Support Staff and an Equal OpportunitiesEmployment Form.If you have any particular requirements shou ld you be invited to interview, please make this clear in you r

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Asylum & Immigration

The University will comply with the Immigration, Asylum and Nationality Act 2006, which requires all employeesto provide documentary evidence of their legal right to work in this country prior to commencing employment.Candidates will be required to bring their passport (and visa if applicable) to interview so that it can be copiedand verified by a member of the Selection Panel.

For support staff vacancies, it is not likely that the University would be able to make a successful applicationfor a Certificate of Sponsorship. For this type of post, it is unlikely that we would be able to appoint anindividual who is not currently eligible to work in the UK.

Further information about Certificate of Sponsorship and eligibility to work in the UK, can be found at:www.ukba.homeoffice.gov.uk/employers/points

Diversity and EqualityThe University of Liverpool is committed to diversity and equality of opportunity. All employees and applicantsfor jobs will be considered on their abilities and will not be discriminated against on the grounds of age,caring responsibilities, colour, disability, employment status, gender, gender identity, marital status,nationality, race or ethnic origin, religion or belief, sexual orientation, socio-economic status or any otherirrelevant distinction. Training is available to support career progression within the University.

Two Ticks Disability : Guaranteed Interview Scheme (GIS)

The University of Liverpool is committed to the employment of disabled people, and as part of ourcommitment, weguarantee to interview all disabled applicants who meet the essential criteria for a post andconsider them on their abilities.

If your disability prevents you completing the application form by the specifiedclosing date, or when the vacancy closes early, due to a high volume of applications, please call theRecruitment Team to discuss alternative arrangements.

To apply for a post under the disability GIS, you must disclose your disability (as defined by the DisabilityDiscrimination Act, 2005), and mark X in the yesbox on the Equal Opportunities Employment Form. This

form must be returned with your application form Full details of the scheme are available at


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LIVERPOOL STUDENT HOMES

PRIVATE RENTED SECTOR HOUSING ADVICE WORKER

ROLE

Provide the provision of high quality, impartial advice to students in relation to housing matters,

Interpret and apply complex rules and regulations in relation to Housing Law and current legislation,

Establish yourself as the recognised point of contact for students and university departments,

RESPONSIBILITIES

Assess the needs of students with housing issues and provide advice to help them find acceptablesolutions to their housing problems,

Provide advice on private tenancy related matters, dealing with cases involving possible illegal

eviction or harassment


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DUTIES

Planning and Organising:

- Manage student caseload and own workload without the need to seek regular advice orsupervision.

- Expected to be able to forward plan over a period of months, to ensure an effective service isprovide across the universities campus.

- Expected to maintain a secure record system in order to protect the confidentiality of theindividuals for whom the casework is undertaken.

- Liaise with external agencies where required, on matters of mutual concern.- Liaise, through the line management structure, University Departments and external agencies in

terms of service planning and joint initiatives.- Ensure that the provision of housing advice and support is provided on the agreed days and time

as set for the Housing Clinics.- Maintain accurate information in relation to case work and ensure correspondence and enquiries

are dealt with in a timely manner.- To liaise with welfare and accommodation offices on a regular basis.- Ensure compliance with relevant legislation and statutory codes of practice, as advised.- The post holder as a provider of advice will determine a students eligibility for, and entitlement to

support from a range of external organisations, will need to be able to obtain relevant and detailedinformation from local and national bodies that include the Local Authorities, Shelter, ASRA,Tenancy Deposit Schemes and other advice providers.

- To be able to advice students on the appropriate legal remedies available and when necessaryoffer information on the processes involved.

Decision Making:

To prioritise and resolve caseload Will be required to make an accurate assessment of studentd


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Other Duties:

- Any other duties as may reasonably be required.- Ensure that the highest standards of professional performance are maintained.- Promote equal opportunities in the work of the department to include a commitment to the

International Strategy of the University.

- Participate in the arrangements for performance review and appraisal.- Ensure all University policies are implemented within the remit of this post.

This is not a comprehensive definition of the post. You will be expected to undertake any work thatcomes with the remit of the posts main objective.

This job description will be kept under review and may be changed at any time subject to consultation

with you.

SKILLS & KNOWLEDGE

Excellent written and verbal communication skills enabling production of documentation to a highstandard, ensuring attention to detail.

Demonstrable organisational skills.

Effective advocacy, counselling, negotiation, presentational, interpersonal and decision makingskills.

Ability to meet deadlines and ability to work under pressure.

Ability to use own initiative and manage a caseload with minimum supervision


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Job Ref: S-575251Page 6of 6

EMPLOYEE SPECIFICATION Shortlisting Criteria

Post Title: Private Rented Sector Housing Advice Worker Salary: 18,718 - 21,651 pa

Liverpool Student Homes Job Ref: S-575251

Attributes No. Essential Criteria(Identified from Application form/CV/Supporting

Statement/Interview/References)

Desirable Criteria(Identified from Application form/CV/Supporting

Statement/Interview/References)

1. EXPERIENCE 1.1

1.2

1.3

1.4

Knowledge of current legislation and systems inregard to housingExperience of providing specialist and generalistadvice and guidanceExperience of working within a confidential setting andmaintaining client confidentiality where appropriateKnowledge of MS office applications

Experience of developing support materials

Working in a HE setting with students

2. EDUCATIONQUALIFICATIONSTRAINING

2.1

2.2

3 GCSEs at Grade C or above (or equivalent)including English LanguageHousing Advice and Support Training

Relevant Housing/Law qualification to HND or Degreelevel

3. SKILLS, GENERALAND SPECIAL

KNOWLEDGE

3.1

3.23.3

3.4

3.5

Excellent written and verbal communication skillsenabling production of documentation to a high

standard, ensuring attention to detail.Demonstrable organisational skillsEffective advocacy, counselling, negotiation,presentational, interpersonal and decision makingskills

Ability to meet deadlines and ability to work underpressure

Ability to use own initiative and manage a caseloadwith minimum supervision

4. PERSONALATTRIBUTES ANDCIRCUMSTANCES

4.1

4.2

4.3

Diplomacy & tact

Flexible working attitude and ability to adapt todifferent work environments in different universities.Friendly and personable approach when dealing withstudent advice

The ability to work flexibly delivering occasionalweekend events such as welcome week and open daysand flexibility around working in the evening

575251 private housi

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