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Critical Success Factors in Choosing an Online Hosting Platform Don Hemenway, AAAS

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Page 1: 57 hemenway

Critical Success Factors in Choosing an OnlineHosting Platform

Don Hemenway, AAAS

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Overview of AAAS Online Publishing

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Science magazine

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Science NOW

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Science’s NextWave

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Science Careers

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Science’s Signal TransductionKnowledge Environment

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Science of AgingKnowledge Environment

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Goals and Objectives of Online Publishing

l Stay competitive in the STM marketplace

l New user services

l New revenue sources

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Business Model: AAAS

l Some content free to all

l Member access as part dues

l Site licenses

l Pay per view

l Staff does regular production work

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Business Models: Vendors

l Fee for services

l Joint venture on STKE

l Staff does new development

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Critical Factors AAAS wanted supportedl Volume of work

l Tight schedules

l Customer service

l Features and functionalities of sites

l Costs (ongoing and transition)

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Decision Making Process

l RFP winnows initial vendor list

l Q & A

l Evaluate proposals from vendors

l Q & A

l Negotiations

l Decisions

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Gotchas

l If it’s important put it in the Request for Proposal

l If you want Content Management System functionalities for your sites, don’t assume your vendor provides them

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Gotchas

l If it’s important put it in the RFP

l If you want good, solid disaster-recovery plans for your sites, don’t assume your vendor provides them

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The End

l Don Hemenway

[email protected]

AAAS

1200 New York Ave., NW

Washington, DC 20005

202/326-7094

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New user services

l Alerts

l Full-text searching

l Quicker access to content

l Forums for discussions

l Databases

• back

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New revenue sources

l Pay-per-view

l Banner ads

l Site licenses

l Data sales

• back

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Features

l Links for CrossRef, ISI, Medline

l Alerts (subjects, TOCs, jobs, etc.)

l E-commerce

l Ad-serving software

• Back

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Vendor Proposal Evaluations

l Quality of overall proposal

l Ability to meet your requirements

l How technically sound they appear

l Price competitiveness

l Quality of references

l Similar customers• Back

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Making Complex Decisions

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Weighting the Factors

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