5.3 responsibility & authority

8/14/2019 5.3 Responsibility & Authority

1/18


2/18

Quality Management System Manual

Docu. Title Responsibility & Authority

Dept. Code 600013 Department Quality System

Docu. No MAXOP-QMS-05 Effective Date 12.08.03

Issue # : 01 Revision # : 00

1. Establishing, implementation & maintenance of quality system.

2. Ensuring a timely review of quality system for effective implementation.

3. Reporting to the management on the progress of quality system & the non- conformitiesobserved during audits

4. Ensuring corrective & preventive action on quality system related non-conformities.

5. Prepare annual audit plan for all departments.

6. Prepare Audit schedule and conduct internal audit of all the departments.

7. Prepare NCRs( Non Conformity report) for the non-conformities observed during internalaudit.

8. Co-ordinate with the respective department for closure of all NCRs comes out duringinternal and external audit.

9. Conduct Management Review meeting (MRM) quarterly.

10. Record the minutes of MRM and circulate to the members.

11. Member secretary to the Management Review Meeting.

12. Member of Business Plan committee.

13. To interact with external agencies like certification bodies, customers representativeswhile on audit & consultants.

CUSTOMER REPRESENTATIVE

1. To interact with customer regarding their requirements.

Prepared & Approved By Issued By

MR MD

Page 2 of 19


3/18






2. To approach customers for their feedback.

3. Conveying the customer feedback to all concerned in the Maxop.

4. To ensure that the processes adopted in Maxop are designed keeping in view the customer focus.

HOD (FINANCE) Deptt. Code: 600004

1. All financial activities( not under the preview of quality system audits) but financial data has to beshown that it is being analysed and action being taken. These financial ratios will help to improveinternally.


MR MD

Page 3 of 19


4/18






2. Member management review committee & Business plan committee.

3. Creating budget for the department and integrate with companys budget.

DIRECTOR (MARKETING) Deptt. Code: 600011

1. Contract Review for existing and New products.

2. Explore for new business from existing or new customers.

3. Member of APQP team.


MR MD

Page 4 of 19


5/18






4. Member of Management Review Meeting.

HOD ( EXCISE & DISPATCH ) Deptt. Code: 600005

1. Review customer requirements w.r.t dispatches .

2. Documentation including invoicing with respect to out going consignments.

3. Maintain customer files w.r.t. dispatches.

4. Ensure proper loading of out going consignments.

5. Maintain accounts of all customer supplied products.


MR MD

Page 5 of 19


6/18






6. To ensure the timely submission of the correct returns & reports to Excise Deptt.

7. To check and submit the duty drawback documents after getting certified by Chartered Accountant.

8. To meet saturatory requirement by laisoning with external bodies.

9. Member of Management Review Meeting.

HOD ( ENGINEERING & DESIGN) Deptt. Code: 600007

A1. Prepare / Get prepared drawings of the component received from customer.2. Co-ordinate with Tool Room for preparation of New Dies, Jigs/Fixtures, Gauges required for the

new component.3. Prepare Master list of all Drawings and External source documents received from customer or

prepared in house.4. Issue control of all drawings/ External source documents to respective documents.

5. APQP & PPAP activities for all New developed components.6. Preparation of Drawings of all Gaues, Jigs, Fixtures and Tools.7. Co-ordinate with Toolroom and production department for trial of dies.8. Co-ordinate with Std. Room for preparation of reports of samples of Trial.9. Submission of samples to customer with PPAP documents.10. Co-ordinate with customer representative for approval of samples.11. Handover all the documents to production and QA after components approved by customer.


MR MD

Page 6 of 19


7/18






12. Co-ordinate with production and QA department for mistake proofing in the process control.13. Maintain the files related to customer documents.

B14. Preparation of responsibilities of subordinates.15. Prepare development plan for subordinates for their development.16. Identify training needs for their subordinates.17. To do the performance evaluation of their subordinates

C

23.Member of APQP team.24.Member Management Review Committee, to update management about the points whereimprovement is needed.

Deptt. Code: 600006

MANAGER QUALITY ASSURANCEA

1. Prepare inspection std for incoming, in process & final inspection.2. Audit the process at all stages like in process, incoming & final as per inspection std.3. Inform the H.O.D production in case Non-conformity is observed in in process & Final

inspection by raising Corrective & Preventive Action Report.4. In case the Non-conformity is observed in Bought out components inform to purchase

department through Non conformity report.5. Take corrective and preventive action from H.O.D production for the Non-conformity.6. Audit the supplier Quality system in co-ordination of Purchase department.

7. Prepare supplier Quality Rating.8. Record customer Complaints received from the customer in customer complaint register.9. Prepare Counter Measure Report for all Customer Complaints.10. Prepare the trends of rejection PPM both for in house and customer end on Daily and

Monthly Basis.11. Maintain, Develop and implementation of a system of SPC & MSA.12. Authority to stop production if necessary, to correct Quality problems.


MR MD

Page 7 of 19


8/18






13. Grant deviations observing merits/Demerits.14. Review the Customer Satisfaction Index.15. Decision of equipment related to quality & raise the requirement.16. Give comments on Die performance & its correction.17. Review procedures of Quality related processes.18. Monitor activities of Standard Room.19. Monitor the activities of Quality system.

B20. Training regarding product quality to all concerned.21. Providing training as and when directed for some subject where management understand

your knowledge.

22. Manage administrative functions of department.23. Prepare departmental objectives.24. Development of plan of subordinates for their development.25. Prepare responsibilities of subordinate.26. To do the performance evaluation of subordinate.27. Identify the training needs of subordinates.

C28. Member of APQP team.29. Member Management Review Committee, to update management about the points where

improvement is needed.HOD PRODUCTION Deptt. Code: 600002

1.Prepare the Work Instruction for all processes like Die/M/c setting, Trimming, Fetling,Cleaning, Drilling and Process standards.2.Receive daily production plan from PPC & achieve the plan.3.Prepare countermeasure report for shortfalls in achieving the plan.4.Utilize the resources like Man, Machine & Materials efficiently & effectively.5.Ensure proper House Keeping at all Process Stages.6.Ensure & maintain process control at production stages.7.Review on daily basis the rejections at in house & customer end along with H.O.D Quality.8.Prepare location & identification of Tools & Dies.9.Prepare corrective & preventive action for rejections/rework on daily basis.10.Prepare rejection note of material on daily basis.

11.Ensure identification and traceability of product at all stages.12.Maintain number of shorts produced by each die in history card.13.Prepare trends of productivity on daily & monthly basis.14.Continuous upgrade the manufacturing system to ensure product quality & reliability.15.Maintain the stock of WIP as per inventory norms.16.Prepare the list of machines under preventive maintenance.17.Identify the process instruments for calibration.


MR MD

Page 8 of 19


9/18






18.In case of any requirement raise the indent.19.Decision of equipment related to production & raise the requirement.20.Review procedure of production related processes.21.For doing continuous improvement give suggestion and encourage employees to givesuggestions.22.Manage administrative functions of department.23.Prepare departmental objectives.24.Development of plan of subordinates for their development.25.Prepare responsibilities of subordinate.26.To do the performance evaluation of subordinate.27.Identify the training needs of subordinates.

28.Member of APQP team.29.Member management review committee.

HOD MAINTENANCE Deptt. Code: 600008

A 1. Prepare a master list of all equipments available in company and give its identification No. to it.2. Prepare predictive and preventive maintenance schedule of machines of all processes and utilities.3. Plan, Do and Monitor the predictive and preventive maintenance of machines and utilities as per

plan.4. Prepare list of critical spares of Machines and utilities.5. Maintain minimum inventory of all critical spares of machines and utilities.6. Prepare checklist for preventive maintenance of machines and utilities.7. Receive breakdown intimation of machine from production and get it repaired.8. Maintain machine history card of all machines and utilities.9. Analysis the breakdown trend of machines and utilities on monthly basis.10. Co-ordinate with external agency for calibration of process instruments like Ammeter, Voltmeter, Pr.

Gauges, Pyrometers etc.11. Maintain the records of calibration of process instruments.12. Maintain the power generation/ power consumption summary.13. Maintain the Diesel procurement & consumption record.14. Review the procedure for maintenance related processes.


MR MD

Page 9 of 19


10/18






B

15. Preparation of responsibilities of subordinates.16. Prepare development plan for subordinates for their development.17. Identify training needs for their subordinates.18. To do the performance evaluation of their subordinates.

C

19. Member of MRM Meeting.

HOD PPC Deptt. Code:

A

1. Receive customer schedules of the month.2. Prepare & monitor customer wise sales of the month.3. Prepare the monthly requirement of Raw Material keeping in view the minimum inventory norms as

per customer schedules.4. Prepare monthly production plan keeping in view the sales target of the month.5. Prepare daily production plan and monitor it.6. Maintain the inventory levels of stocks at Incoming, In process and Final stage.7. Review the shortage list of items on daily basis.8. Co-ordinate with Engineering and Production departments to increase the Productivity.9. Monitor the dispatches as per customer schedule and prepare countermeasure in case there is

short fall.

B

10. Preparation of responsibilities of subordinates.11. Prepare development plan for subordinates for their development.12. Identify training needs for their subordinates.


MR MD

Page 10 of 19


11/18






13. To do the performance evaluation of their subordinates.

C


QUALITY/PROCESS ENGINEER: Deptt. Code: 600006

1. First piece approval of product during initial setup of the process and give clearancefor production.

2. Audit the process as per Inprocess Inspection standard and maintain the In ProcessInspection Report.

3. Inform the Quality Head and Production Engineer in case problem observed in productand process during production.

4.Maintain X-R bar charts for the critical characteristics.

5.Display and maintain the Limit sample at all the stages of the process.

6.Verification of rejection and Preparation of rejection report on daily basis.

7.Prepare the countermeasure of all the rejections with assistance of Quality Head.

8.Authority to stop the production if necessary to correct quality problem after discussion withH.O.D (QA).


MR MD

Page 11 of 19


12/18






STANDARD ROOM ENGINEER: Deptt. Code: 600006

1. Prepare the master list of all the Inspection Measuring Instrument.

2. Prepare the calibration schedule of all the instruments.

3. Co-ordinating with external Agency for calibration of instruments.

4. Maintain the records of calibration.

5. Make layout inspection report of component for approval of Die.

6. Make dimensional report of the component during PPAP submission.

7. Preparation of Revalidation schedules of Gauges, Tools, Jigs and Fixture.

8. Revalidation of Gauges, Tools, Jigs and Fixture and maintain their record.

9. Maintain, Record and upkeep of instruments available in Std Room.

10. Putting the calibration sticker.

11. Controlling the use of Non-conforming instruments.


MR MD

Page 12 of 19


13/18






HOD STORES Deptt. Code: 600010

A

1. Receive the material as per delivery schedules for supplier.2. Verify the quantity and documents as per challan /Billed Qty.3. Prepare MRN and offer material for inspection to QA.4. Maintain stock register for all the items.5. Provide location and identification of all items in the store.6. Issue material to concerned departments as per daily production plan.

7. Send back rejected items to suppliers along with rejection/debit note in co-ordination withfinance.8. Prepare inventory of stores as and when decided as per company policy.9. Ensure proper storage of material in store.10. Prepare shortage list of items on daily basis.11. Maintain FIFO in the store & keep record of self life material.12. Review procedure of stores related processes.

B13. Preparation of responsibilities of subordinates.14. Prepare development plan for subordinates for their development.15. Identify training needs for their subordinates.

C



MR MD

Page 13 of 19


14/18






HOD TOOLROOM Deptt. Code : 600012

A

1. Prepare list of approved Dies/Moulds.2. Prepare preventive maintenance schedule of Dies/Moulds.3. Prepare checklist for preventive maintenance of Dies.4. Do preventive maintenance of dies as per schedule.5. Prepare and maintain Die history card.6. Receive breakdown slip of dies from production and repair the dies.7. Co-ordinate and monitor the activities of preparation of New Die/Tool from external sorce.

8. Trial the new mould in co-ordination with production department.9. Verify and approved the die after receiving layout inspection report from QA.10. Modify the die in case there is non-compliance of dimensions of the sample.11. Maintain proper housekeeping in the Tool Room.

B12. Preparation of responsibilities of subordinates.13. Prepare development plan for subordinates for their development.14. Identify training needs for their subordinates.

C



MR MD

Page 14 of 19


15/18






QUALITY ENGINEER (FINAL INSPECTION) Deptt. Code: 600006

1. Ensure the Final product quality as per customer requirement.

2. Prepare Final Inspection rejection report and verification of rejections on daily basis.

3. Prepare Pareto graph on monthly basis for rejection with assistance of QA Head.

4. Inform to Quality Head and Process Quality engineer in case problem observed.

5. Packed audit to be done as Dock Audit schedule.

6. Implementation and maintain record of SPC & MSA.

7. Maintain Customer Complaint Register.

8. Prepare Preventive and corrective action for the customer complaint.

9. Implement the Preventive and corrective action for the customer complaint.


MR MD

Page 15 of 19


16/18






SECTION INCHARGE (P&A) : Deptt. Code: 600003

1. To prepare manpower budget and get M.D.s approval.2. To ensure right type and quality of man power in the company.3. To identify the training needs of the employees & arrange training through external / internal

source & assess its effectiveness through feedback system.4. To implement appraisal system which ensure fair evaluation of employees performance and make

effective tool for employees development.5. Periodic wages survey and give feedback to M.D.6. To review & update personnel policy and ensure its effective implementations.7. To make P & A functions proactive to ensure harmonious employees relations through welfare

measures and other such motivational methods.8. To ensure adherence to factory, safety and environment regulatory requirements.9. To compile the Training needs identified for all the employees.10. Organizing in-house or external training programmes for the identified training needs of

the employees.11. Compilation of the training feedback received from the participants and the Training

Evaluation from HOD/ S.I for the training imparted to the employee.12. Preparation and finalisation of salaries / wages and co-ordination of payments13. Adherence of labour laws and maintaining of labour relations.14. To keep the data bank of Bio-datas.15. To keep the detailed list of all the employees including their background16. To liaison with Government deparment.17. Member Management Review Committee and Business Plan committee.


MR MD

Page 16 of 19


17/18






SECTION INCHARGE PURCHASE Deptt. Code:

1. Preparation of Purchase Order (P.O) for productive and capital items.

2. Receive monthly schedule of Raw material from PPC.

3. Send and monitor delivery schedules of suppliers of Raw material.

4. Receive quotation from atleast two or more sources and get it approved from GMoperations and then release P.O to them.

5. Prepare list of Approved suppliers.

6. Co-ordinate with QA for supplier audits and upgradation.

7. Prepare delivery rating of all suppliers on six monthly basis.

8. Regularly monitor the indent of items from all departments.

9. Co-ordinate with suppliers for Non-conformity of items and follow the countermeasurereport.

10. Keep record and control of drawing, Standards given to supplier for development/supplyof items.



MR MD

Page 17 of 19


18/18






SECTION INCHARGE (MIS) Deptt. Code:600001

1. Development of information applications in oracle using developer 2000 & designer 2000.

2. MRP / ERP package selection & implementation of modules to start with ,Stores, Finance,Personnel & then other departments respectively.

3. Strengthen further computer network at MAXOP & other expansion units for the financialyear

4. In-house training , both at basic level and advance level to end users at MAXOP

5. Training on Latest I.T products for self and other MIS staff

6. Assistance in marketing as and when required


MR MD

Page 18 of 19

5.3 responsibility & authority

Documents