527260-002c_ce840_userguide

8/9/2019 527260-002C_CE840_UserGuide

1/100

Datacard CE840

Instant Issuance SystemUsers Guide

March 2014

Part No. 527260-002 Rev. C

8/9/2019 527260-002C_CE840_UserGuide

2/100

ii

NoticePlease do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.

Proprietary NoticeAll drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited.

Trademark AcknowledgmentsDatacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries.

CE840 is a trademark of DataCard Corporation.

Windows is a registered trademark of Microsoft Corporation.

All other product names are the property of their respective owners.

Datacard Group11111 Bren Road WestMinnetonka, MN 55343 9015Phone: 952 933 1223Fax: 952 933 7971www.datacard.com

2013, 2014 DataCard Corporation. All rights reserved.Printed in the United States of America.
http://www.datacard.com/http://www.datacard.com/

8/9/2019 527260-002C_CE840_UserGuide

3/100

iii

Compliance StatementsLiability Statement

The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk.

SafetyAll Datacard products are built to strict safety specifications in accordance with CSA/UL60950 1 requirements and the Low Voltage Directive 2006/95/EC.

Therefore, safety issues pertaining to operation and repair of Datacard equipment are primarily environmental and human interface.

The following basic safety tips are given to ensure safe installation, operation and

maintenance of Datacard equipment. Connect equipment to a grounded power source. Do not defeat or bypass

the ground lead.

Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non slip.

Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency.

Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires.

Know local procedures for first aid and emergency assistance at the customer facility.

Use adequate lighting at the equipment location.

Maintain the recommended temperature and humidity range in the equipment area.

8/9/2019 527260-002C_CE840_UserGuide

4/100

iv

Regulatory ComplianceThese notices apply to the Datacard printer and all Datacard accessory devices that connect to the printer.

FCC NoticesThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Industry Canada Notice

This device complies with Industry Canada licence exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement.

8/9/2019 527260-002C_CE840_UserGuide

5/100

v

Host Device Labeling Requirement Notice

To meet the FCC and Industry Canada host device labeling requirements, any host equipment incorporating the 506241 module must include the FCC ID/IC number on the host label as follows:

Contains transmitter module IC: 889B 506241001where 889B506241001 is the module's IC certification number.

Contains transmitter module FCC ID: GDI506241001where GDI506241001 is the module's FCC ID number.

Notice for Europe

The EU Declaration of Conformity can be found on Datacard.com

We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489 5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.

Notice for China (Simplified Chinese)

Notice for Taiwan (Traditional Chinese)

8/9/2019 527260-002C_CE840_UserGuide

6/100

vi

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This prod uct cont ains chemicals, includ ing lead, known to th e State of Califo rnia tocause cancer, and birth defects or ot her reproduct ive harm. Wash hands after handling .
http://06.pdf/

8/9/2019 527260-002C_CE840_UserGuide

7/100

vii

Revision Log

CE840 Instant Issuance System Users Guide

Revision Date Description of Changes

A January 2013 First release of this document

B April 2013 Updates for Card Printer Driver release 4.1

C March 2014 Updates for Card Printer Driver release 5.0 and newsupplies and features
http://07.pdf/http://07.pdf/

8/9/2019 527260-002C_CE840_UserGuide

8/100

viii

8/9/2019 527260-002C_CE840_UserGuide

9/100

ix

Contents

Chapter 1: Introduction ____________________________________________________________ 1About this Manual______________________________________________________________ 1

Intended Audience ____________________________________________________________ 1Technical Support______________________________________________________________ 1

Chapter 2: About the System _______________________________________________________ 3The CE Series Instant Issuance System ___________________________________________ 3System Overview ______________________________________________________________ 4System Components ___________________________________________________________ 5

The Printer Component (Top, Front and Right Side) ___________________________ 5Printer Connections (Left Side) ______________________________________________ 6The Embosser Component (Top, Front, and Right Side) _______________________ 7

Inside the Embosser _____________________________________________________ 8Embosser Connections (Back and Left Side)______________________________ 9

System Labels__________________________________________________________________ 9Printer Configuration Label_________________________________________________ 10Embosser Configuration Label______________________________________________ 11

Chapter 3: Using the System_______________________________________________________ 13Process Cards ________________________________________________________________ 13

How the Card Travels ______________________________________________________ 14About Secure Encryption __________________________________________________ 15Application _______________________________________________________________ 15

Power On the System__________________________________________________________ 16Use the Front Panel____________________________________________________________ 17

Power Button______________________________________________________________ 17LCD Panel ________________________________________________________________ 17User Button and Light ______________________________________________________ 18Down Arrow, Up Arrow, and Enter Keys _____________________________________ 19Ribbon Light ______________________________________________________________ 19Card Light ________________________________________________________________ 19

Use the LCD Menus____________________________________________________________ 20LCD Menus________________________________________________________________ 21Pause the System__________________________________________________________ 22Change the LCD Backlight Brightness_______________________________________ 23View the Printer Serial Number from the LCD Menu __________________________ 25View Card Counts from the LCD Menu _____________________________________ 26View the Network IP Address from the LCD Menu____________________________ 29Set Magnetic Stripe Coercivity from the LCD Menu__________________________ 32

Use Printer Manager___________________________________________________________ 34Load Supplies_________________________________________________________________ 36

Load Indent Ribbon Cartridge _____________________________________________ 36Load Topping Foil Cartridge________________________________________________ 38Load Print Ribbon (Optional) _______________________________________________ 40

8/9/2019 527260-002C_CE840_UserGuide

10/100

x

Load the Cleaning Sleeve_________________________________________________ 41Load Cards in the Hopper_________________________________________________ 43

Chapter 4: System Maintenance __________________________________________________ 45Maintain the Printer___________________________________________________________ 45Maintain the Embosser________________________________________________________ 46Clean the Printhead __________________________________________________________ 46Clean the Printer _____________________________________________________________ 48Clean the Embosser Rollers ___________________________________________________ 51

Chapter 5: Troubleshooting _______________________________________________________ 53Locating a Problem Within the Card Production System_________________________ 54Locating a Problem with Basic Printer Functions ________________________________ 55Tools for Troubleshooting______________________________________________________ 56Installation Problems _________________________________________________________ 57Card Printer Driver Problems __________________________________________________ 57

The Card Printer Driver does not detect the network-connected printer______ 58Driver status or Windows print queue does not provide expected data ______ 58

Card Appearance ___________________________________________________________ 59Print Troubleshooting______________________________________________________ 59Indent Troubleshooting____________________________________________________ 62Topping Foil Troubleshooting ______________________________________________ 62

Magnetic Stripe ______________________________________________________________ 63Using Advanced Troubleshooting Tools ________________________________________ 64Card Jams___________________________________________________________________ 65

Printer Card Jam _________________________________________________________ 65Embosser Card Jam ______________________________________________________ 66

Messages and Conditions ____________________________________________________ 67Messages on the Printer LCD ______________________________________________ 67Messages from the Card Printer Driver on the PC ___________________________ 70Messages from Printer Manager ___________________________________________ 71Other Messages __________________________________________________________ 71

Respond to Messages ________________________________________________________ 71Printer Component Messages (100124, 149173)___________________________ 71

Close and lock doors__________________________________________________ 71100: Request not supported____________________________________________ 71101: Job could not complete __________________________________________ 72102: Card not in position _______________________________________________ 72103: Printer problem ___________________________________________________ 72104: Critical problem __________________________________________________ 72105: Magstripe data error______________________________________________ 73106: Magstripe data not found_________________________________________ 73107: Magstripe read data error_________________________________________ 73108: Magstripe read no data __________________________________________ 74109: Print ribbon problem ______________________________________________ 74110: Print ribbon out or missing _________________________________________ 75111: Card not picked__________________________________________________ 75112: Card hopper empty ______________________________________________ 75

8/9/2019 527260-002C_CE840_UserGuide

11/100

xi

113: Close cover to continue ___________________________________________ 75114: Cover opened during job __________________________________________ 76116: Magstripe not available ___________________________________________ 76117: Reader not available ______________________________________________ 76118: Print ribbon type problem __________________________________________ 77119: Print ribbon not supported _________________________________________ 77120: User paused the printer ____________________________________________ 77121: Print ribbon not identified __________________________________________ 77122: Magstripe format problem _________________________________________ 78123: Insert new card side 1 up __________________________________________ 78124: Insert same card side 2 up _________________________________________ 78149: Option not installed________________________________________________ 78150: Print while unlocked _______________________________________________ 78151: Failed to lock______________________________________________________ 78152: Insert new card side 2 up __________________________________________ 79153: Insert same card side 2 up _________________________________________ 79170: Insert new card side 1 up __________________________________________ 79171: Insert same card side 1 up _________________________________________ 79172: Insert cleaning card _______________________________________________ 79173: Improper shutdown________________________________________________ 79

Embosser Component Messages (125148) _________________________________ 80125: Emboss critical error _______________________________________________ 80126: Emboss format error _______________________________________________ 80127: Emboss transport error _____________________________________________ 80128: Embosser card jam ________________________________________________ 80129: Embosser topper jam ______________________________________________ 81130: Embosser card entry jam___________________________________________ 81131: Embosser card exit jam ____________________________________________ 81132: Embosser card stack full ___________________________________________ 81133: Embosser card reject full ___________________________________________ 82134: Indent ribbon low _________________________________________________ 82135: Indent ribbon supplies out _________________________________________ 82136: Indent ribbon break _______________________________________________ 82137: Embosser wheel error ______________________________________________ 83138: Embosser indent error______________________________________________ 83139: Embosser card problem ___________________________________________ 83140: Embosser not available ____________________________________________ 83141: Close emboss cover _______________________________________________ 83142: Emboss cover error ________________________________________________ 84143: Topping foil problem_______________________________________________ 84144: Topping foil out____________________________________________________ 84145: Topping foil type problem__________________________________________ 84146: Topping foil support err ____________________________________________ 84147: Topping foil no tag found __________________________________________ 84148: Topping foil low ___________________________________________________ 85

8/9/2019 527260-002C_CE840_UserGuide

12/100

xii

Driver-Only Messages _____________________________________________________ 85500: The printer is not available ________________________________________ 85501: The printer connection was lost ____________________________________ 85502: The card data is missing or is not usable ____________________________ 85504: The card data is missing or is not usable ____________________________ 86505: USB communication issue _________________________________________ 86506: A card is currently processing _____________________________________ 86507: The printer is unlocked ____________________________________________ 86508: The printer is shutting down________________________________________ 86509: The printer is offline or suspended__________________________________ 87510: The printer is unlocked ____________________________________________ 87

8/9/2019 527260-002C_CE840_UserGuide

13/100

CE840 Users Guide 1

Chapter 1: Introduction

About this ManualThis manual provides user information for the CE Series Instant Issuance System. The manual includes:

An overview of printer components and options, and a description of the system label.

How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies.

How to perform routine maintenance and troubleshooting tasks.

An additional CE Series Installation and Administrators Guide is available for use by administrators or other professionals responsible for printing cards. Refer to

the CE Series Owners Library CD.

Intended AudienceThe manual is intended for the printer operator responsible for printing cards, loading and replacing supplies, printer maintenance, and troubleshooting.

Technical SupportContact Datacard Technical Phone Support at 1800 328 3996.

8/9/2019 527260-002C_CE840_UserGuide

14/100

2 Introduction

8/9/2019 527260-002C_CE840_UserGuide

15/100

CE840 Users Guide 3

Chapter 2: About the System

This chapter introduces the Datacard CE Series Instant Issuance System and its components.

This section describes:

The CE Series Instant Issuance System

System Overview on page 4

System Components on page 5

System Labels on page 9

The CE Series Instant Issuance SystemThis manual describes the CE Series Instant Issuance System and how to use it.

Before you use the system, it must be set up and installed. In most cases, the installation will be performed by your system administrator or service provider.

Please read this manual thoroughly before you use the system. It will help you learn about the features of the system and how to process cards successfully and efficiently.

Each card program has specific features that are important for you to understand. Talk with your supervisor, system administrator, or other knowledgable person to

learn about

the

features

of

your

card

program.

This guide provides operator information and describes how to install the system, use the various components, and perform routine tasks.

An additional Installation and Administrators Guide is available for use by administrators or by professionals developing a new system for card production.

8/9/2019 527260-002C_CE840_UserGuide

16/100

4 About the System

System OverviewThe CE Series Instant Issuance System is used to produce on site financial and debit cards. Personalization includes processing magnetic stripe data, reading or

programming smart cards, printing text and images, embossing, and indenting financial data. The system is designed to issue cards at the users location (calledon demand or instant issuance).

The system receives data from a PC or other computer, personalizes the card using that data, and presents a finished card. The system is a multi component system consisting of the following:

Printer Component The printer provides print and encoding features. Itprocesses magnetic stripe data and programs smartcard chips using secure encryption.

Embosser Component The embosser produces raised characters andnumbers on the front of the card. An optionalindenter can produce indented characters on theback or the front of the card.

Printer

Component

EmbosserComponent

8/9/2019 527260-002C_CE840_UserGuide

17/100

CE840 Users Guide 5

System ComponentsUse the following sections to become familiar with the CE system.

The Printer Component (Top, Front and Right Side)

Swingarm The swingarm provides access to the printhead andribbon, if one is installed.

Latch Button The latch button releases the swingarm.

Cover Ridges Press down on the ridges when closing the swingarmto make sure that it latches properly on both sides.

Printer The printer component prints full-color images,processes magnetic stripe data, and programs smartcards using secure encryption.

Front Panel The front panel Includes the user button, status lights,power button, and LCD panel with navigation keys.

Card Input Hopper Load the cards to use with the CE system into theinput hopper. The input hopper holds up to 100 cards.

Cover Ridges

Latch Button

Front Panel

Swingarm

Printer

Card Input Hopper

8/9/2019 527260-002C_CE840_UserGuide

18/100

6 About the System

Printer Connections (Left Side)

Power Connection The power connection provides a plug-in receptaclefor the printer power supply.

Manual Advance Knob The manual advance knob allows you to move thecard in the card track to clear a card jam.

Printer Access CoverLock

The access cover lock provides secure access to theprinter.

Network Connection The network connection allows you to connect thesystem to a network via Ethernet.

Embosser Connection The embosser connection allows you to connect theembosser to the printer using a cable from theembosser.

Manual Advance

Knob

Printer AccessCover Lock

NetworkConnection

EmbosserConnection

PowerConnection

8/9/2019 527260-002C_CE840_UserGuide

19/100

CE840 Users Guide 7

The Embosser Component (Top, Front, and Right Side)

Cable Guide The cable guide keeps the interconnect data cablebetween the printer and embosser hidden.

Printer Mounting Pins The mounting pins align the printer with theembosser.

Card Transfer Area The card transfer area receives the card from theprinter component and places it in position forembossing and indenting.

Printer Mounting Lock The mounting lock secures the printer to theembosser.

Embosser SuppliesAccess Door

The embosser supplies access door provides accessto the indent ribbon and topping foil cartridges.

Embosser Access DoorLock

The embosser access door lock provides secureaccess to the embosser supplies.

Card Output Hopper The card output hopper holds up to ten completedcards.

Card OutputHopper

Embosser AccessDoor Lock

Embosser Supplies Ac ces s Doo r

Cable Guide

PrinterMounting Pins

Printer Mounting Pin

Card Transfer Area

Printer Mounting L ock

8/9/2019 527260-002C_CE840_UserGuide

20/100

8 About the System

Inside the Embosser

Printer Lock Lever The lever locks the printer to the embosser. Slide thelever to the right to lock the components together.

Manual Advance Knob The manual advance knob allows you to move thecard in the card track to clear a card jam.

Indent Ribbon

Cartridge

The indent ribbon cartridge holds the indent ribbonsupply.

Reject Card Tray The reject card tray holds up to five unfinished cardsor cards that were not processed properly. Empty thereject card tray regularly to prevent card jams.

Topping Foil Cartridge The topping foil cartridge holds the topping foilsupply.

Manual AdvanceKnob

Printer Lock L ever

Indent Ribbon Cartridge

Reject Card Tray

Topping Foil Cartridge

8/9/2019 527260-002C_CE840_UserGuide

21/100

CE840 Users Guide 9

Embosser Connections (Back and Left Side)

System LabelsThere are two labels on the system: the printer configuration label and the embosser configuration label. The following section describes the labels, where to find them, and how to read them.

Cable LockReceptacle

The cable lock receptacle allows you to connect acable-style lock, such as a Kensington lock.

Power Connection The power connection provides a plug-in receptaclethe embosser power supply.

Cable LockReceptacle

Power Connection

8/9/2019 527260-002C_CE840_UserGuide

22/100

10 About the System

Printer Configuration Label

The printer configuration label is located on the left hand side of the printer swingarm. To view the label, unlock the printer and press the silver button on top

of the

printer.

The

swingarm

is

spring

loaded

and

opens

when

the

latch

button

is

released.

The printer configuration label shows the printer name, configuration, date and country of assembly, and the MAC address to use when the printer is connected using an Ethernet network.

The printer configuration label provides information that is useful when requesting service. It also helps you know which components are installed. If

components are installed by the dealer or sales group, the information for those items is on the label.

8/9/2019 527260-002C_CE840_UserGuide

23/100

CE840 Users Guide 11

Embosser Configuration Label

The embosser configuration label is located inside the embosser on the lower enclosure. To view the label, unlock and open the embosser supplies access door

and locate

the

label

inside.

The embosser configuration label shows the embosser name, configuration, and date and country of assembly.

The embosser configuration label provides information that is useful when requesting service. It also helps you know which components are installed. If components are installed by the dealer or sales group, the information for those items is on the label.

8/9/2019 527260-002C_CE840_UserGuide

24/100

12 About the System

8/9/2019 527260-002C_CE840_UserGuide

25/100


Chapter 3: Using the System

This section details information about how the card travels through the system, how the data is received and processed, and how to use the features of the system, such as the printers front panel.

This section describes how to:

Process Cards

Use the Front Panel on page 17

Use the LCD Menus on page 20

Use Printer Manager on page 34

Load Supplies on page 36

Process CardsThe software used to enter card data is called a server based print director. In most cases, this is a custom application developed specifically for your organization. The software is designed to send card data to the card personalization system.

Contact your system administrator for details on processing cards with your systems configuration.

8/9/2019 527260-002C_CE840_UserGuide

26/100

14 Using the System

How the Card Travels

Card processing begins when you send the card to print from the PC. The hopper pick mechanism picks a card and moves it into the printer component for

processing.

The card moves to the magnetic stripe encode area or to the smart card park station depending on the type of card selected. The encrypted data is decrypted and written to the card. When magnetic stripe and smart card functions are complete, the card is transferred to the embosser component.

If the

card

design

includes

indent

data

and

the

embossing

wheel

includes

optional indent characters, the system processes the indent data first. On entering the embosser, the card is flipped to indent characters and apply topping foil to the characters on the back of the card. If the card design includes indent characters on the front of the card, the card is turned automatically and moved back to the indent module to indent and apply topping foil to the characters on the front of the card.

The Printer encodes magneticstripe data and processes smartcard information.

The card is transferredinto the embosser component through aseries of flippers.

Indent data is processed first.1. Characters are indented.2. Indent ribbon is applied to the characters.

Unfinished cards or cards notproperly processed are placedin the reject card tray in theembosser.

The card flipper turns the card over sothat characters can be embossed onthe front of the card.1. Characters are embossed.2. Topping foil is applied to the characters.

The finished c ardexits the systemthrough the cardoutput hopper.

An image can be printedon the card or printingcan be turned off for pre-printed cards.

8/9/2019 527260-002C_CE840_UserGuide

27/100


The system then processes the emboss data. The emboss function is a two step process. First the characters are embossed and then topping foil is applied to those characters.

About Secure EncryptionSecure encryption on the CE Series system means that all data entered is converted into a secure form of code by your software application before it is sent to the system. The printer decrypts the code and sends the data to the magnetic stripe or smart card chip on the card.

The printer supports SSL (Secure Sockets Layer), AES128 (Advanced Encryption Standard), and 3DES112 (Triple Data Encryption Standard) encryption methods. The default setting is SSL. To change the default encryption method, see your system administrator or contact your service provider.

The printer does not accept magnetic stripe or smart card data that is not encrypted. If non encrypted data is sent to the printer, a message displays on the printers LCD panel and the card is rejected.

Application

The CE Series system is used with an application that processes card data and obtains the needed authorization from the financial system that manages customer accounts. In most cases, this is a centralized application, with links to the interface used at the issuance sites.

You can use Datacard Printer Control Language (DPCL2) to write a custom application that meets the needs of your organization. The application must be able to:

Lock and unlock the printer.

Send data that the printer can accept.

8/9/2019 527260-002C_CE840_UserGuide

28/100

16 Using the System

Power On the System1. Power on the system by pressing the power button on the front panel.

2. Wait until the system has powered on and Ready displays on the LCD panel.

8/9/2019 527260-002C_CE840_UserGuide

29/100


Use the Front PanelThe front panel of the printer provides the controls you need to operate the system. The front panel controls are described in the following sections.

Power Button

Use the POWER button to power the system off and on. All lights show steady amber while the system powers on.

To power off the system, press the POWER button for 1 to 2 seconds until the system powers off.

To power off the system while processing cards, press the button for 2 or more seconds. Cards jobs do not complete and are sent to the reject card tray.

LCD Panel

The LCD panel indicates the system status. It displays the following:

A menu system that allows you to work with the printer. Refer to Use the LCD Menus on page 20 for details.

Printer and embosser messages. Refer to Respond to Messages on page 71 for details.

LCD Panel

Status Li ghtsRibbonCards

User Light &User ButtonUp

Ar ro wEnter Down

Ar ro w

PowerButton

8/9/2019 527260-002C_CE840_UserGuide

30/100

18 Using the System

User Button and Light

The printers USER button displays with a border of light that indicates the system status. Use the USER button to:

Suspend the printerpress the USER button when the LCD panel displays Ready .

Clear a messagepress the USER button once.

Clear all messagespress the USER button for 2 seconds or more.

Determine whether the system is ready, busy, or not available. Indicators include the following:

Off The system is off or suspended.

Green The system is ready.

Flashing green The system is busy. The light flashesslowly (every 2 seconds).or The system has a hardware errorconcerning the embosser. The lightflashes quickly (every 1/2 second).

Amber The system is not ready.The P OWER button was pressed to turn

the printer off.

Flashing amber The system has a problem. The lightflashes at a medium rate (everysecond).or The system has a hardware errorconcerning the printer. The lightflashes quickly (every 1/2 second).

Color Cycle:Amber, Green,Light Green, Off

The system is not ready. A door onthe system is open. The colors cyclequickly (every 1/2 second).Close and Lock Doors displays on theLCD panel if no other message ispresent.

8/9/2019 527260-002C_CE840_UserGuide

31/100


Down Arrow, Up Arrow, and Enter Keys

Use the arrow keys to move through the LCD menu system and the ENTER key to make a selection. Refer to Use the LCD Menus on page 20 for details.

Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2, including the firmware version, printer model, serial number, and network IP address. If you dont press a key for 30 seconds, the LCD panel returns to the default Ready message.

Ribbon Light

The ribbon light flashes amber when the indent ribbon or topping foil levels are low or out, or when there is a problem concerning supplies.

Card Light

The card light flashes green when the system has a card problem in the embosser component and flashes amber when the system has a card problem in the printer component.

A message displays on the LCD panel with details of the problem when the card light is flashing quickly (every 1/2 second).

Off Ribbon is okay.

Flashing amber The ribbon is low. The lightflashes slowly (every 2 seconds).or The ribbon is out or there is aproblem with supplies. The lightflashes quickly (every 1/2second).

Off The cards are okay.

Flashing green There is a problem with the cardsrelated to the embossercomponent. The light flashesquickly (every 1/2 second).

Flashing amber There is a problem with the cardsrelated to the printercomponent. The light flashesquickly (every 1/2 second).

8/9/2019 527260-002C_CE840_UserGuide

32/100

20 Using the System

Use the LCD MenusThe front panel of the printer component includes an LCD panel with navigation keys. When the system is not actively processing cards, the LCD menu system is

available. Refer to Use the Front Panel on page 17 for more information about other features of the front panel.

Use the LCD menu to do the following tasks:

Pause the System on page 22

Change the LCD Backlight Brightness on page 23

View the Printer Serial Number from the LCD Menu on page 25

View Card Counts from the LCD Menu on page 26

View the Network IP Address from the LCD Menu on page 29 Set Magnetic Stripe Coercivity from the LCD Menu on page 32

8/9/2019 527260-002C_CE840_UserGuide

33/100


LCD Menus

The menu system has four major branches:

Use the Maintenance menu to run a cleaning card or a test card.

Use the Status menu to see settings and data about the printer.

Use the Configuration menu to change settings.

Use the

ctivate

menu

to

enable and disable secure features of the printer. This menu is used only during installation or removal of the system.

HINTS & TIPS

You can access the menu system when Ready displays on line 1 of the LCD panel.

The printer returns to the Ready status after two minutes of no activity. Changes not applied are lost.

To leave a selection without changing the value, press the up or down arrow key to scroll to Exit and then press the ENTER key.

8/9/2019 527260-002C_CE840_UserGuide

34/100

22 Using the System

Pause the System

The system can be paused to prevent additional cards from being processed. A paused system completes an active print job and suspends any additional jobs

from printing

until

it

returns

to

a Ready

status.

1. Pause the system by pressing the USER button while Ready or Busy displays on line 1 of the LCD panel.

Suspended displays on line 1 of the LCD panel. An active print job (if any) continues until it completes. Any additional card production is paused.

2. Return the system to a Ready status by pressing the USER button.

Ready displays on line 1 of the LCD panel. The printer is available to print cards

again.

8/9/2019 527260-002C_CE840_UserGuide

35/100


Change the LCD Backlight Brightness

Begin with the printer displaying Ready . The USER button shows steady green.

1. Enter the menu system.

A. Press the USER button.

Suspended displays on line 1 of the LCD panel.

B. Press the ENTER key to enter the menu system.

2. Access the LCD backlight option.

A. Press the down arrow key until Configuration displays on line 2 of the LCD panel.

B. Press the ENTER key to enter the Configuration menu.

Press the down arrow key to display LCD Backlight on line 2 of the LCD panel.

C. Press the ENTER key to select LCD Backlight .

8/9/2019 527260-002C_CE840_UserGuide

36/100

24 Using the System

3. Select LCD Backlight level.

A. Press the Down arrow key to lower the light level.

Or

Press the Up arrow key to increase the light level.

B. When the light is at the desired level, press the ENTER key.

The printer saves the settings and returns to the Configuration menu.

4. Exit the menu system.

A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel.

B. Press the ENTER key to exit the Configuration menu.

C. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel.

D. Press the ENTER key to exit the Main Menu .

5. Press the USER button.

When Ready displays on line 1 of the LCD panel, the printer is available to print cards.

8/9/2019 527260-002C_CE840_UserGuide

37/100


View the Printer Serial Number from the LCD Menu




Suspended displays on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system.

2. View the Serial Number.

A. Press the down arrow key until Status displays.

B. Press the ENTER key to enter the Status menu.

C. Serial Number is the first choice on the menu. Press the ENTER key to display the printer serial number.

To quickly view the printer serial number, press the up or down arrow key while the printer displays Ready . Refer to Down Arrow, Up Arrow, and Enter Keys on page 19 . Otherwise, use the following procedure.

8/9/2019 527260-002C_CE840_UserGuide

38/100

26 Using the System





D. Press the ENTER key to exit the Main Menu .



View Card Counts from the LCD Menu





8/9/2019 527260-002C_CE840_UserGuide

39/100



2. Enter the Card Count menu.

A. Press the down arrow key until Status displays on line 2 of the LCD panel.


C. Press the down arrow until Card Counters displays on line 2 of the LCD panel.

D. Press the ENTER key to enter the Card Counters menu.

E. Press the down arrow until Card Count displays on line 2 of the LCD panel.

F. Press the ENTER key to enter the Card Count menu.

3. View the Card Count .

A. Press the ENTER key to view the total number of cards picked on the system.

8/9/2019 527260-002C_CE840_UserGuide

40/100

28 Using the System

B. Press the down arrow to display the Cycle Count .

C. View the Completed Card count.

i. Press the down arrow to display the Completed Card count.

ii. Press the down arrow to display the Rejected Cards count.

iii. Press the down arrow to display the Lost Cards count.

iv. Press the down arrow to display Exit on line 2 of the LCD panel. Press the ENTER key to exit to the Card Counters menu.



B. Press the ENTER key to exit the Status Menu .


8/9/2019 527260-002C_CE840_UserGuide

41/100

8/9/2019 527260-002C_CE840_UserGuide

42/100

30 Using the System

2. Enter the Network Status and IP ddress menu.

A. Press the down arrow key until Status displays on line 2 of the LCD panel.


C. Press the down arrow key until Network Status displays on line 2 of the LCD panel.

D. Press the ENTER key to enter the Network Status menu.

3. View network information.

A. View IP ddress .

i. Press the down arrow key until IP ddress displays on line 2 of the LCD panel.

ii. Press the ENTER key to display the printer IP address.

B. View Subnet Mask .

i. Press the ENTER key to return to the Network Status menu. SubnetMask displays on line 2 of the LCD panel.

ii. Press the ENTER key to display the printer subnet mask.

8/9/2019 527260-002C_CE840_UserGuide

43/100


C. View Gateway ddress .

i. Press the ENTER key to return to the Network Status menu. Gatewayddress displays on line 2 of the LCD panel.

ii. Press the ENTER key to display the printer gateway address.



B. Press the ENTER key to exit the Network Status menu.

C. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.

D. Press the ENTER key to exit the Status menu.

E. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.

F. Press the ENTER key to exit the Main Menu .



8/9/2019 527260-002C_CE840_UserGuide

44/100

32 Using the System

Set Magnetic Stripe Coercivity from the LCD Menu

The setting for coercivity can be changed from the LCD panel, if needed. Usually, coercivity is a system wide decision and does not change.





C. Press the down arrow key until Configuration displays on line 2 of the LCD panel.

D. Press the ENTER key to enter the Configuration menu.

2. Set Magnetic Stripe Coercivity .

A. Press the down arrow key until Magstripe displays on line 2 of the LCD panel.

B. Press the ENTER key to enter the Magstripe menu.

C. Press the down arrow key until Coercivity displays on line 2 of the LCD panel.

8/9/2019 527260-002C_CE840_UserGuide

45/100


D. Press the ENTER key to enter the Coercivity menu.

i. Press an arrow key to display the intended coercivity.

ii. Press the ENTER key. pply displays on line 2 of the LCD panel.

iii. Press the Enter key to save the value. Exit displays on line 2 of the LCD panel.

Press the ENTER key to exit the Magstripe menu.3. Exit the menu system.




When Ready displays on line 1 of the LCD panel, the printer is ready.

8/9/2019 527260-002C_CE840_UserGuide

46/100

34 Using the System

Use Printer ManagerThe system includes the Printer Manager interface, which displays information about the system and card production in a web browser window. Your

administrator or installer uses it to set up the advanced features of the system components and to work with a service provider when troubleshooting card production issues.

For more information about specific tasks available to the end user, refer to the Installation and Administrators Guide .

1. Make sure that the front panel displays Ready .

2. Obtain the printer network IP address and write it down.

3. Open a web browser on the PC.

4. In the Address area of the browser, enter the following:

https:// printer IP address

For example: https://123.1.23.123 where 123.1.23.123 is replaced by the printer IP address.

5. Press the ENTER key

If the browser indicates a problem with the website security certificate, select Continue to this website .

6. Select the language in which to display the Printer Manager session from the left hand column.

If you are using the optional Card Printer Driver, you can do the following to access Printer Manager:

Open the Printer Properties window and select the Printer Status tab. Click Configure Printer to launch Printer Manager in your default browser.

8/9/2019 527260-002C_CE840_UserGuide

47/100


7. In the PLEASE LOG IN area select a Username and enter a password (if required).

A. Select a Username that best matches your job responsibilities. Options are:

WebUser

WebAdmin

WebService

B. Enter a password (if required).

8. Click LOG IN.

HINTS & TIPS

If the browser cannot connect to the printer, make sure that the front panel of the printer displays Ready on the LCD panel.

Printer Manager contains a hover text feature that shows help information when the cursor hovers over the setting in the description column.

For security, use the Log Out option in Printer Manager and close the browser

window after logging out. If you change any settings in Printer Manager, you can return to the default

values by pressing Restore Default on the option pages.

8/9/2019 527260-002C_CE840_UserGuide

48/100

36 Using the System

Load SuppliesEmbossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of

characters. The indent ribbon is used to apply black or white color to a single line of indented characters. The printer supplies include a cleaning sleeve and an optional print ribbon.

If the embosser supplies are pre loaded into their cartridges, install the cartridges into the embosser component.

Load Indent Ribbon Cartridge

1. Prepare the indent ribbon cartridge and indent roll.

A. Unlock and open the embosser supplies access door and remove the indent ribbon cartridge from the embosser. The indent ribbon cartridge is on the right.

B. Place the indent ribbon

cartridge on a flat surface with the spindles facing up.

C. Remove the indent roll from its package.

IMPORTANT! Do not separate the silver take up spool away from the blue supply spool.

2. Secure the blue supply spool into the spindle.

A. Match the keyed pattern of

the supply spool hub with the left side spindle.

B. Push the supply spool into the spindle until it clicks securely into place.

The topping foil and indent ribbon cartridges are not interchangeable. They fit only into the designated cartridge area.

IMPORTANT! Do not separate.

8/9/2019 527260-002C_CE840_UserGuide

49/100


3. Prepare the ribbon for routing.

A. Roll up one full turn of indent ribbon on the silver take up spool.

B. Roll out a slack length of indent ribbon from the supply spool.

4. Route the ribbon around the rollers on the indent ribbon cartridge.

IMPORTANT! Do not twist the ribbon while routing.

5. Secure the take up spool into

the spindle.

A. Match the keyed pattern of the take up spool hub with the right side spindle.

B. Push the take up spool into the spindle until it clicks securely into place.

6. Turn the take up spool one full turn clockwise to take up ribbon slack.

7. Replace the indent ribbon cartridge.

A. Hold the cartridge by its handle.

B. Align the cartridge with the guides inside the embosser.

C. Slide the cartridge in until it clicks and stops.

8. Close and lock the embosser supplies access door.

8/9/2019 527260-002C_CE840_UserGuide

50/100

38 Using the System

Load Topping Foil Cartridge

1. Prepare the topping foil cartridge and topping roll.

A. Unlock and open the embosser supplies access door and remove the

topping foil cartridge. The topping foil cartridge is on the left.

B. Place the topping foil cartridge on a flat surface with the spindles facing up.

C. Remove the topping foil from its package.

2. Secure the supply spool into the spindle.

A. Match the keyed pattern of the blue supply spool hub with the right side spindle.

B. Push the supply spool into the spindle until it clicks securely into place.

8/9/2019 527260-002C_CE840_UserGuide

51/100


3. Roll out and route the foil around the rollers on the topping foil cartridge.

4. Secure the silver take up spool into the spindle.

A. Match the keyed pattern of the take up spool hub with the left side spindle.

B. Push the take up spool into the spindle until it clicks securely into place.

5. Turn the take up spool one full turn counterclockwise to take up foil slack.

6. Replace the topping foil cartridge.

A. Hold the cartridge by its handle.

B. Align the top of the cartridge with the guides inside the embosser.

C. Slide the cartridge in until it clicks and stops.

7. Close and lock the embosser supplies

access door.

8/9/2019 527260-002C_CE840_UserGuide

52/100

40 Using the System

Load Print Ribbon (Optional)

The printer uses print ribbon for color printing. If your printer is equipped with the optional printhead, load the print ribbon when you install the printer and

when the

ribbon

runs

out.

1. Remove the print ribbon cartridge.

A. Unlock the printer.

B. Open the printer swingarm and remove the print ribbon cartridge. (Refer to Load the Cleaning Sleeve on page 41 .)

2. Load the ribbon.

A. Load a full roll of print ribbon (the blue spool) onto the spindle closest

to the cartridge handle.

B. Place the silver take up spool on the spindle with the black gear.

C. Wind the take up spool counterclockwise one full turn.

3. Load the cleaning sleeve. Refer to Load the Cleaning Sleeve on page 41 .

4. Replace the print ribbon cartridge.

5. Close the

printer

swingarm.

Press

down

on

the

ridges

on

the

front

of

the

swingarm to make sure that it latches properly on both sides.

6. Lock the printer.

8/9/2019 527260-002C_CE840_UserGuide

53/100


Load the Cleaning Sleeve

The printer component uses a replaceable cleaning sleeve to clean dust or lint from the cleaning rollers that clean the surface of the card stock.

1. Unlock the printer.

2. Press the silver latch button and open the printer swingarm.

3. Prepare the print ribbon cartridge.

A. Remove the print ribbon cartridge from the printer.

Unlock

OpenSwingarm

8/9/2019 527260-002C_CE840_UserGuide

54/100

42 Using the System

B. Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into

the cleaning

sleeve

(a).

C. Place the spindle with the cleaning sleeve onto the ribbon cartridge (b).

D. Remove the protective wrapper from the cleaning sleeve (c).

4. Reinstall the ribbon cartridge.

5. Close the printer swingarm. Press down on the ridges on the front of the swingarm to make sure that it latches properly on both sides.


PrintRibbonCartridge

ProtectiveWrapper

CleaningRollerSpindle

8/9/2019 527260-002C_CE840_UserGuide

55/100


Load Cards in the Hopper

Do the following to load cards in the printer.

1. Unlock the printer and open the hopper.

2. Load the cards into the input hopper. (Cards can stick together. Slide or fan the cards to separate the edges before placing them in the input hopper.)

Insert ISO magnetic stripe cards with the stripe (back side) facing down and to the right.

Insert smart cards with the smart card chip facing up and toward the back of the hopper.

3. Close the hopper and lock the printer when you finish loading cards.

8/9/2019 527260-002C_CE840_UserGuide

56/100

44 Using the System

8/9/2019 527260-002C_CE840_UserGuide

57/100


Chapter 4: SystemMaintenance

The CE Series Instant Issuance System is designed to be easy to maintain. Instruct system operators in routine maintenance tasks.

This section includes the following:

Maintain the Printer

Maintain the Embosser on page 46

Clean the Printhead on page 46

Clean the Printer on page 48

Clean the Embosser Rollers on page 51

Maintain the PrinterDo the following to keep the printer component of the system clean and in good operation.

Run a cleaning card and replace the cleaning sleeve in the printer component after every 250 cards processed or every 6 months. Refer to Clean the Printer on page 48 .

Keep the surface and area around the printer clean and free of environmental contaminants such as dust and moisture.

Never clean the surface of the printer with abrasive chemicals or cleansers.

Keep the area around the printer free of obstructions that may limit ventilation or access to components.

8/9/2019 527260-002C_CE840_UserGuide

58/100

46 System Maintenance

Maintain the EmbosserDo the following to keep the embosser component of the system clean and in good operation.

Keep the surface and area around the embosser clean and free of environmental contaminants such as dust and moisture.

Never clean the surface of the embosser with abrasive chemicals or cleansers.

Keep the area around the embosser free of obstructions that may limit ventilation or access to components.

Clean the PrintheadIf your system includes the optional printhead, clean the printhead for optimal

color printing when: The printhead is replaced.

There are unprinted lines on a card. This usually indicates dirt or contaminants on the printhead.

The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead.

To clean the printhead, do the following:

1. Press and

hold

the

power

button

on

the

front

panel

to

power

off

the

printer.


A. Unlock the printer.

B. Open the printer swingarm and remove the print ribbon cartridge.

3. Use the cleaning swab.

A. Open and remove the cleaning swab from its package.

B. Using gentle

pressure,

move

the

cleaning swab back and forth along the full length of the printhead edge until it is completely clean.

4. Replace the print ribbon cartridge. Avoid bumping the printhead when installing the print ribbon cartridge.

8/9/2019 527260-002C_CE840_UserGuide

59/100




7. Power on the printer.HINTS & TIPS

Avoid touching the printhead edge with your fingers. Contamination due to skin oils eventually can damage the printhead.

Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead.

Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead and cause damage.

Use a cleaning swab one time only and discard it after cleaning the printhead.

8/9/2019 527260-002C_CE840_UserGuide

60/100


Clean the PrinterThe cleaning card cleans debris from the inside of the printer system. The cleaning card can remove most contaminants from the print system. Run a

cleaning card after every 250 cards processed by the printer system or every 6 months.


1. Prepare the printer for cleaning.

A. Power on the system.

B. Unlock the printer.

C. Open the printer swingarm and remove the print ribbon cartridge.

D. Remove the cleaning sleeve.

E. Replace the ribbon cartridge and close the swingarm. Press down on the ridges on the front of the swingarm to make sure it latches properly on both sides.

F. Open the input hopper and remove any unprinted cards.

G. Open the cleaning card package and remove the cleaning card.

H. Load the cleaning card in the input hopper. (Plan to clean the printer immediately. The cleaning card dries out if it is out of its package for more than a few minutes.)

I. Close the input hopper and lock the printer. The front panel displays Ready and the USER button shows steady green.

If the card light is blinking amber and there are cards in the input hopper, the printers configured cleaning count has been reached and it is time to clean the printer. The number of cards between cleaning is set in the Printer Manager FrontPanel settings. Refer to the Printer Manager section of the printers Installation and Administrators Guide .

8/9/2019 527260-002C_CE840_UserGuide

61/100






3. Enter the Cleaning Card menu.

A. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu.

B. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to

enter the Cleaning Card menu.

4. Run the cleaning card.

A. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process.

8/9/2019 527260-002C_CE840_UserGuide

62/100

8/9/2019 527260-002C_CE840_UserGuide

63/100


Clean the Embosser RollersYou also can clean the embosser flipper module rollers by selecting a test card option in Printer Manager. Do the following to clean the embosser rollers from

Printer Manager:1. Log in to Printer Manager using the WebAdmin username.

2. Select TroubleShooting > Test Card .

8/9/2019 527260-002C_CE840_UserGuide

64/100


3. Select TestCleaningCard from the Emboss Card Back test card options.

4. Insert a cleaning card in the exception slot of the printer when prompted and click Run . The cleaning card moves through the printer to the embosser flipper rollers. The card is ejected into the reject card tray when the cleaning completes.

5. Log out of Printer Manager and close your browser window.

Refer to the Printer Manager section of the printers Installation and Administrators Guide for complete information about using Printer Manager.

8/9/2019 527260-002C_CE840_UserGuide

65/100


Chapter 5: Troubleshooting

This chapter details user procedures to recover from errors that may occur with the system.

Use the following information to help you identify and fix basic issues that can occur when printing.

Locating a Problem Within the Card Production System on page 54

Locating a Problem with Basic Printer Functions on page 55 Tools for Troubleshooting on page 56

Installation Problems on page 57

Card Printer Driver Problems on page 57

Card Appearance on page 59

Magnetic Stripe on page 63

Using Advanced Troubleshooting Tools on page 64

Card Jams on page 65

Messages and Conditions on page 67

Respond to Messages on page 71

8/9/2019 527260-002C_CE840_UserGuide

66/100

54 Troubleshooting

Locating a Problem Within the Card ProductionSystem

If any one of the following components does not work properly, your card

printing can be affected. The Card Printer Driver (Optional)

The optional Card Printer Driver may be provided in a CD folder included in the shipping carton. If the CD is not available, contact Datacard Technical Support.

Card production software

Card production software formats the types of data used to print cards. Make sure that the card production software features implemented work with the

printer you have.

If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that text is sent from the application as text.

Printer plug in

Card production software might require a printer plug in, which takes the data in the card production software and makes it available in the form the optional driver can use.

Other components of the system

An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. Using and maintaining these components is important to the quality of cards you produce.

8/9/2019 527260-002C_CE840_UserGuide

67/100


Locating a Problem with Basic Printer FunctionsThe printer, embosser, and software applications work together to produce cards. If the system is not working as you expect, follow these steps, in the order listed,

to isolate the source of the issue before contacting your service provider.1. Check that the power cables are connected to both the printer and embosser.

2. Check that all network cables between the printer, embosser, and network are connected.

3. Power on the printer. Make sure that Ready displays on the front panel within 1 minute.

If the printer powers on correctly, continue to step 4.

If the printer powers on but does not display Ready , the printer is not working properly.

If the printer does not power on, make sure the power source is functioning by doing one of the following:

Remove the printer power cord from the outlet and connect it to another outlet.

Remove the power cord from the printer and connect it to another device, such as a light, and then connect it to the same outlet.

If the power source is functioning correctly, request service for the printer from your system administrator.

If the power source isnt functioning, replace it and begin with step 1.

4. Print a test card. Contact your system administrator to run a test card from Printer Manager.

If the test card prints, the printer is working correctly.

If the test card does not print, the printer is not working correctly. Request service for the printer from your system administrator.

8/9/2019 527260-002C_CE840_UserGuide

68/100

56 Troubleshooting

5. If you use the Card Printer Driver, print a driver sample card.

If the sample card prints, the printer and driver are working correctly. Continue to step 6.

If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again.

If you are not using the Card Printer Driver, ask your service provider or software provider for assistance.

6. Print a card using your card production software.

If the card prints, your software is working successfully with the printer. Troubleshoot the card design.

If the

card

does

not

print,

check

the

following:

Is the correct printer selected in the Print Setup or Print dialog in the application?

If the printer produced a blank card, check the page size specified in your application.

If the card causes an error, the card might have a type of data the printer does not support.

Tools for TroubleshootingThe tools for troubleshooting a problem include the supplies and equipment you use to print cards:

Blank cards to print, used at several stages of troubleshooting

Print ribbon (for optional color printing)

Indent ribbon and topping foil

Cleaning supplies, especially printer cleaning cards and a cleaning swab

8/9/2019 527260-002C_CE840_UserGuide

69/100


Installation ProblemsThis section describes issues that could prevent a successful installation and provides recommended solutions to those issues.

Card Printer Driver ProblemsThe Card Printer Driver and printer can have the following communication problems:

The Card Printer Driver does not detect the network connected printer on page 58 .

Driver status or Windows print queue does not provide expected data on page 58 .

Problem Solution

The network cable isloose.

Reconnect the data cable to the network port andthe printer. Restart the printer.

The Status page ofPrinter Properties showsthe printer is notavailable, but theprinter shows Ready onthe LCD panel.

Follow your network troubleshooting procedures toisolate and test each component of the computer-to-printer communication link.Suggestions: Verify the computer-to-network connection by

accessing a network resource, such as anetwork drive.

The network administrator can testcommunication between a server and theprinter.

Make sure that the user is logged in to thenetwork.

The printer is notconfigured with thecorrect networkaddress

Make sure that the server name or IP address hasbeen entered in the Port Settings or Configure Portdialog box on the computer. For more informationabout retrieving the printers IP address, refer toView the Network IP Address from the LCD Menuon page 29 . Make sure that Ready displays on theprinter's LCD panel.

8/9/2019 527260-002C_CE840_UserGuide

70/100

58 Troubleshooting

The Card Printer Driver does not detect the network-connected printer

Driver status or Windows print queue does not provideexpected data

Problem Solution

The Printer Properties >Status tab shows theprinter is not available.

Make sure that the current printer IP address is thesame as the IP address on the Printer Properties >Ports tab. For more information about retrieving theprinters IP address, refer to Vie w t h e N e t w o r k IPA d d r e ss f ro m t h e LC D M e n u on page 29 .

Message 500 displaysafter you send a cardto print.

If this happens often, consider switching from DHCPnetwork addressing to static IP addressing. For moreinformation about setting the driver networkcommunication value, refer to the Printer Managersection of the card printers In st a lla t ion a ndAd m in i st r a to r s G u ide .

The network is notoperating properly.

Test the network using another device and fix orreport network problems. To test the network, print toa different (paper) printer or check the availability ofnetwork drives.

The printer is notconnected to thenetwork, or the PC isnot connected to thenetwork.

Make sure that both ends of the data cables areconnected. Replace defective cables if needed.

Problem Solution

The Card Printer Driversample card ormagnetic stripe testcards do not print.

Check the following: Enable bidirectional support must be selected

on Printer Properties > Ports tab to allow printingfrom the driver.

Print directly to printer is selected in PrinterProperties. Clear the selection to allow printingof the driver sample cards.

The Ribbon Low light onthe printer and theCard Printer Driverstatus do not match.

The percent remaining that causes the printer RibbonLow light can be set using the Printer Manager. Thedriver display cannot be changed. As a result, thetwo indicators can show different data.

8/9/2019 527260-002C_CE840_UserGuide

71/100

8/9/2019 527260-002C_CE840_UserGuide

72/100

8/9/2019 527260-002C_CE840_UserGuide

73/100


Part of the printedimage is discolored.

Cards might havefingerprints or other dirton them.

Handle cards carefully. Refer to theprinters In st a lla t ion a nd Ad m in i st r a to r sG u i d e for more information.

A signature panel islocated on the otherside of the card.

Design the card to avoid printing photosover signature panel residue.

The rollers are dirty orthe card packagingcontains debris.

Run a cleaning card. See Clean thePrinter on page 48 . Use cards that meetthe requirements for the printer. Refer tothe printers In st a lla t ion an dAd m in i st r a to r s G u ide for specifications. Ifneeded, obtain a different supply ofcards.

Photos look faded The image capturesystem needsadjustment.

To determine optimal color settings, referto the documentation for your imagecapture system and the printersIn st a lla t ion an d A d m in i st r a to r s G u ide .

The printing is very light. The print ribbon isloaded incorrectly.

Remove the print ribbon and install itcorrectly. See Load Print Ribbon(Optional) on page 40 .

The card waspreviously printed andhas topcoat on it.

Print only new cards. Refer to the printersIn st a lla t ion an d A d m in i st r a to r s G u ide forcard specifications.

The printhead is notinstalled correctly.

Contact your service provider forinstructions on installing the printheadcorrectly.

The printhead power istoo low.

Log into the Printer Manager as aWebAdmin. Open the Printer Settings >Print menu. Increase the YMCPowersetting, and press the Set Current buttonto save your changes.

The card shows wrinklesin darkly colored areas.

The card includes verydark areas.

Change the design to use smaller areas ofdark color.

The printhead is notaligned correctly.

Contact your service provider.

All color printing isdarker than intended.

Color adjustment is toodark. A change in thecard stock you use canalter the appearanceof printed cards.

Change the color adjustment settings.Refer to Color Printing in your printersIn st a lla t ion an d A d m in i st r a to r s G u ide ,

Problem Probable Cause Solution

8/9/2019 527260-002C_CE840_UserGuide

74/100

62 Troubleshooting

Indent Troubleshooting

Topping Foil Troubleshooting

Text has broken (partlyprinted) characters.

The monochrome (K)power setting isbalanced to print bothfine text and barcodes.

If the card does not include a bar code,increase the monochrome intensity. If thecard includes fine text and bar codes,change the text to improve printing. Referto the printers In st a lla t ion a ndAd m in i st r a to r s G u ide .

The text is formatted toprint with color, andthe card is beingprinted withmonochrome ribbon.

Contact your service provider. Formattext to print black so that the text is notdithered.

Printing is uneven or ismissing in some areas.

The monochrome (K)power setting is toolow. The cards requirea different setting.

Increase the monochrome intensity. Finda balance between printing all card dataand causing wrinkles.

A black-and-whiteimage prints using thecolor panels.

The application isprinting graphics usinga tool that doesntrender to true blackand white.

Use another application, such as IDsoftware, to create the card.


The indent charactersare very light.

The indent ribbon isloaded incorrectly ornot being taken up onrollers.

Load the indent ribbon correctly. SeeLoad Indent Ribbon Cartridge onpage 36 for more information. Contactyour system administrator if the problemcontinues.


The topping foil is verylight.

The topping foil isloaded incorrectly.

Load the topping foil correctly.See Load Topping Foil Cartridge onpage 38 for more information.

The toppertemperature is not hotenough.

Contact your system administrator toadjust the temperature of the toppermechanism.


8/9/2019 527260-002C_CE840_UserGuide

75/100


Magnetic StripeThe printer uses the coercivity set using the LCD panel or Printer Manager, and the data format set using the Printer Manager.

Problem Solution

Cards are not loadedcorrectly.

Load ISO cards with the magnetic stripe (back side)facing down and toward the right. See Load Cardsin the Hopper on page 43 .

Cards do not have amagnetic stripe.

Load magnetic stripe cards in the input hopper. If thecards have a magnetic stripe, check the quality ofthe cards. Change card stock if needed.

The card has dirt ordamage on themagnetic stripe.

Encode and send a new card to the printer. If anerror message displays indicating a magnetic stripeproblem, run a cleaning card to clean the magneticstripe head. Refer to Clean the Printer on page48 .

The magnetic stripe onthe card is low-coercivity material andthe High Coercivitysetting is selected.

To use the cards you have, select low-coercivityencoding. See Set Magnetic Stripe Coercivityfrom the LCD Menu on page 32 . To encode withhigh coercivity, obtain cards manufactured for highcoercivity encoding.

Message 106 displays.The magnetic stripe onthe card is high-coercivity material andthe Low Coercivitysetting is selected.

To use the cards you have, select high-coercivityencoding. See Set Magnetic Stripe Coercivityfrom the LCD Menu on page 32 . To encode withlow coercivity, obtain cards manufactured for lowcoercivity encoding.

The data for this jobincludes characters notallowed by themagnetic stripe formatselected for the track.

Cancel the current print job. Make sure that youknow what data is allowed on the track. Change thedata to be encoded, and resend the card job. Referto Magnetic Stripe Design in the printersIn st a lla t ion a nd Ad m in i st r a to r s G u ide for moreinformation.

8/9/2019 527260-002C_CE840_UserGuide

76/100

64 Troubleshooting

Using Advanced Troubleshooting ToolsPrinter Manager provides access to card design settings and additional troubleshooting tools. Refer to the Printer Manager section in the printers Installation and Administrators Guide for more information. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider.

The magnetic stripedata was sent in anencoding format notsupported by the track.

Check the encoding format setting for the tracks byusing Printer Manager. Refer to the Printer ManagerPrinter Setting Menu in the In st a lla t ion an dAd m in i st r a to r s G u ide . Make sure that theapplication is using the selected encoding format forthe track.If the application and track are set to the sameformat, and the message appears repeatedly,contact the application provider for assistance.

The application senttrack data for a tracknot supported by themagnetic stripemodule.

Verify the type of magnetic stripe option in theprinter. See System Labels on page 9 tounderstand the options in your printer.If the printer label indicates a 3-track ISO module, youcan send data for tracks 1, 2, and 3.

If the printer label indicates a single-track JIS module,you can send data for track 1.The magnetic stripe option and cards must becapable of accepting and encoding each track ofdata sent by the card production software.

Problem Solution

8/9/2019 527260-002C_CE840_UserGuide

77/100


Card JamsTo begin troubleshooting a card jam, first determine where in the system the card jam has occurred. Card jams can occur in either the printer or embosser

components.

Printer Card Jam

1. Unlock the printer.

2. Press down the silver button on top of the printer swingarm. The swingarm is spring loaded and opens when the button is released.


4. Rotate the manual advance knob on the side of the printer until the jammed

card is accessible from the rollers or exits into the output hopper.5. Remove the card.

If no card jam is located in the printer, continue with Embosser Card Jam on page 66 .



8/9/2019 527260-002C_CE840_UserGuide

78/100

66 Troubleshooting

Embosser Card Jam

1. Unlock and open the embosser supplies access door.

2. Remove the indent ribbon and topping foil cartridges.

3. Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers.

4. Remove the card.

5. Replace the indent ribbon and topping foil cartridges.

6. Close and lock the embosser supplies access door.

8/9/2019 527260-002C_CE840_UserGuide

79/100


Messages and ConditionsWhen the system cannot process the card sent, it issues a condition. Conditions display on the LCD panel on the front panel. If you are using the Card Printer

Driver, the driver also displays the condition as a message on the PC. Refer to the following for more information:

Messages on the Printer LCD

Messages from the Card Printer Driver on the PC on page 70

Messages from Printer Manager on page 71

Other Messages on page 71

Messages on the Printer LCD

The printer LCD panel displays a message number and

527260-002c_ce840_userguide

Documents