5 ways uc can improve employee productivity
TRANSCRIPT
5 Ways UC Can Improve Employee
Productivity
Success or failure of a business, to a greater extent, depends on the type ofcommunication that it
maintains. Communication within the company facilitates information and knowledge sharing among
the workers, which helps everyone to stay on the same page. On the other front it helps a business
keep in touch with customers, vendors and other business associates.
Unified communications is the new technology which facilitates integration of all the communication
services on a common platform. Traditional telephone systems are being fast replaced by the latest
unified communications systems and you will not have to rely on your old telephone system when it
comes to enterprise communication. In a modern workplace, employees communicate using a
variety of devices and technologies like text, email, phone, video conferencing and instant
messages. In order to achieve all the communication goals you will need to maintain an efficient and
effective communication both within and outside your organization.
Unified communications is a holistic solution that facilitates the integration of video, voice as well as
data into one communication system. This is a unique service that helps to stay in touch with anyone
at any point of time. It bundles all the communication tools like video conferencing, instant
messaging, text messaging and presence into a single service. Thus, when your employees are
working from home, they can still participate in the video conferences, receive voicemails and check
whether their colleagues are available at their desks for taking calls or not.
Traditional phone systems have certain limitations when it comes to delivering on the modern
communication needs of enterprises. For instance, analytic data pertaining to customer calls cannot
be accessed while using traditional phones. However, if you are switching to the unified
communications then you will be able to know exactly how much time a customer had to wait for
getting their calls transferred or the number of customer who just hung up. Other limitations of
traditional phones include greater downtime and limited scalability.
5 Ways Unified Communications can Improve Employee Productivity
As Unified Communications include all the tools on one platform, it has a direct effect on the
productivity of your employees. Here is the list of 5 features that can enhance the productivity of your
employees.
#1 Voice Messaging: Switching to the unified communications will help your employees to record,
retrieve, relay and even forward the email messages and voicemail from one common place. This
will helps them to access the messages and solve problems, irrespective of whether they are in the
office or working from home.
#2 Dynamic Extension: Your employees can now sync their desk phone, home phone, remote
phone and even their mobiles with the phone transfer and message waiting features. Dynamic
extension gives a great edge to the callers who would be able to reach the executives of your
company, irrespective of their location. Your employees too will be able to connect to the clients and
co-workers without worrying about their location.
#3 Video Conferencing: Desk-to-desk video conferencing is the biggest benefit of using Unified
Communications as it facilitates real time access to data for better collaboration with customers or
co-workers.
#4 Teleworking: Productivity of your employees will not be hampered due to delays or absence.
They will be able to use features like conferencing, voicemail and other features while working from
their homes.
#5 Hotdesking: Your employees will not only be able to share their phone numbers but also
relocate temporarily to other workstation. They do not even have give up their phone numbers or
personal identity while shifting to other workstation.