5 ways to reduce no-shows (without implementing no-show fees)
DESCRIPTION
No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to reduce no-shows and increase profits without implementing fees. For more information on how to harness the power of your EHR, click here: http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htmTRANSCRIPT
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5 Ways To reduce
(WITHOUT IMPLEMENTING NO-SHOW FEES)
NO-SHOWS
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No-show Patients Represent Lost Revenue For Your Practice.
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BUT….
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No-show Fees Can Scare Patients Away.
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AND Collecting No-show Fees Can Be Difficult & Time-Intensive.
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5 Ways To reduce
(WITHOUT IMPLEMENTING NO-SHOW FEES)
NO-SHOWS
![Page 7: 5 Ways To Reduce No-Shows (Without Implementing No-Show Fees)](https://reader033.vdocuments.us/reader033/viewer/2022060119/558ec34b1a28aba7468b45c6/html5/thumbnails/7.jpg)
1. TRACK NO-SHOW TRENDS BY CREATING TIMING CODES
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Create Timing codes
Create timing codes that specify when the no-show appointments are cancelled and flag no-show patients.
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Create Timing codes
Timing codes help your practice
differentiate among patients who cancel appointments and gain insight into what may be the cause of the problem.
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2. EXPAND PATIENT ACCESS TO CARE
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EXPAND PATIENT ACCESS TO CARE
The longer patients have to wait the more likely they are to cancel or not keep that appointment.
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EXPAND PATIENT ACCESS TO CARE
Consider adopting scheduling methods that promote timely access to care, such as advanced access scheduling.
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EXPAND PATIENT ACCESS TO CARE
Advanced access scheduling: The concept of advanced access scheduling involves reserving appointment slots for same-day appointments.
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EXPAND PATIENT ACCESS TO CARE
Research shows that advanced access can lead to increased satisfaction for patients, providers and staff.
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3. SEND AUTOMATED APPOINTMENT REMINDERS
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Send Automated Reminders
On new patient forms, ask patients for their preferred communication method ( email, text, call etc).
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Send Automated Reminders
Take advantage of technology to send automated appointment reminders through their preferred method.
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Send Automated Reminders
Optimize your reminders. Test your message’s delivery time & wording to find the most effective version.
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4. REQUIRE CONFIRMATION FOR LONG APPOINTMENTS
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Require confirmation
Requiring confirmations for long appointments can help your practice minimize no-shows for these high-value visits and maximize providers' productivity.
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5. DEVELOP NO-SHOW POLICY/PLAN.
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No-show policy
Develop a policy for dismissing patients who continually miss appointments and include info in your new-patient information.
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No-show policy
Using the timing codes, identify & flag patients who chronically miss appointments.
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No-show policy
Minimize the potential disruption to patient flow by giving flagged patients the end of the day appointments or double-booking them with a short visit.
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Want To Learn More About How You Can Get The Most Return On
Your Investment In Health IT?
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Learn how to harness the power of your EHR: http://www.successehs.com/item/unlocking-the-
potential-of-your-ehr.htm