5 Takeaways from the IAOP Outsourcing World

Summit

1

“We need to be open to ‘unlearning’ and being

open to change.”

“Organizations must unlearn obsolete practices and old ways of doing business in order to seize tomorrow’s opportunities.”

Jack UldrichGlobal futurist and best-selling author

2

Principles of Collaborative Problem SolvingBuyers and providers need to be consciously aware of these 5 principles of

collaborative problem solving

3/6/2015 3

• Co-ownership – no placing blame

• Transparency – be transparent about all

relevant information

• Seek solutions that work for both

partners – win/win

• Actively protect each other’s commercial

interests

• Ensure people behave appropriately – or

replace themBased on research from:

Mary Lacity, COP University of Missouri

Leslie Willcocks, COP London School of Economics

John Hindle, Founding principle, Knowledge Capital Partners

Impact Sourcing “Providing lower-cost skilled BPO workers while bringing new opportunities

and raising the economic status for disadvantaged communities.”

3/6/2015 4

Survive vs. Thrive

“Outsourcing was, at one

time, about cost reduction.

But that has changed.

Companies don’t survive

on cost reduction, they

thrive on topline growth.”Atul Vashistha, COP

CEO, Neo Group

5

6

“Get a reverse mentor – learn from someone

younger than you.” Jack Uldrich, Global futurist and best-selling author