5 steps to make jive iimplementation easy

Whitepaper

5 STEPS TO MAKE IMPLEMENTATION EASY

jive.com

5 Steps to Make Implementation Easy

© 2014 Jive Communications, Inc. All rights reserved. | jive.com | 877.548.3007

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Table of ContentsIntroduction ..................................................................................................................................................... 3

Prepare .............................................................................................................................................................4

THE SAM

THE KICK-OFF CALL

Plan ................................................................................................................................................................... 5

Build ................................................................................................................................................................. 6

SYSTEM CUSTOMIZATION

THE DIAL PLAN EDITOR

Go Live ..............................................................................................................................................................7

Follow Up ......................................................................................................................................................... 8



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IntroductionFor years you’ve been hassling with the tangled cords in the tech closet, telling yourself that getting a new phone

system would be too much work. At Jive we know how intimidating the process to transition can be—we’re familiar

with these old systems—and that’s why we’re committed to making the implementation process as smooth as possible.

Our Jive team knows how to help you transition with the least amount of stress and anxiety, allowing you to enjoy the

benefits of a new phone system without any of the headache.

While every account is different, Jive has created a standard implementation process that makes transferring to the Jive

platform simpler than you would anticipate. Take a look at the way Jive has streamlined the process to getting your new

phone system up and running.



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PrepareTHE SAM

Prior to starting any project, Jive assigns a service account manager (SAM)

to each client to oversee the implementation process. With the help of the

SAM, you (the client) are responsible for gathering information about your

current system and filling out the necessary paperwork. At this point in the

process, the quality and thoroughness of the paperwork that you submit to

the SAM will determine how the rest of the implementation process goes.

THE KICK-OFF CALL

Approximately one week after all the paperwork is received by the

SAM, the Jive team will meet with you in a Kick-off Call to customize an

implementation plan. At this time a Go Live date will be determined for the

implementation of your new system.

SAMOne of Jive’s certified Service Account Managers. The SAM is the first contact between Jive and the client. The SAM also remains the main point of contact for the duration of the client’s contract with Jive.

KICK-OFF CALLThe Kick-off Call is the first call between the client, the SAM, and the project management team. This call initiates the project and sets up the project timeline. Initial concerns and questions are answered during this Kick-off Call.

GO LIVE DATEThe Go Live date is the day set for the new system to take effect. All number porting, dial-plan design, and hardware setup will take place by this date in order to provide a seamless transition.

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PlanDuring the Kick-off Call, the Jive team will create a 45-day plan to get

your system ready for the Go Live date. During this planning stage,

equipment will be ordered and shipped, trainings will be scheduled to

train you on how to use the system, engineering calls will be scheduled

to ensure the systems are running smoothly, and phone numbers will be

requested from current providers. While all systems require customized

planning, the chart at right is an example 45-day plan.

DAY 1

Kick-Off Call/Order Equipment/Request FOC

DAY 5 - 21

Receive Equipment at Site

DAY 31

Deploy AdTrans

DAY 38

Receive FOC

DAY 45

Go Live

DAY 14 - 28

Conduct Administrator and User Trainings

DAY 14 - 38

Build Dial Plans with Project Management Team

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BuildSYSTEM CUSTOMIZATION

With the planning stage underway, the Jive team is

ready to build your individualized system. At this time,

Jive’s project management team will help you customize your phone system so that

it is perfect for your organization’s needs. Full access to Jive’s all-inclusive feature set

allows you to customize voicemail, calling privileges, and extensions so that you can

keep your phone system organized.

DIAL PLAN EDITOR

In addition to the system settings, Jive also offers an award-winning Dial Plan Editor which gives you full control of your

call flow. Under the direction and needs of the client, the project management team will use the Dial Plan Editor to

create auto attendants, schedules, and queues.

The Jive project management team is committed to getting your system fully set up and tested before the Go Live date.

Jive will also perform a thorough E911 testing to ensure that every line has emergency access.

�

Play Sound Clipx

�

Auto Attendant ( ! )x

+

xx

Allow Extension Dialing

Timeout

Duration

Timeout

Invalid

Press

Press

Press

xWait

Ring During Wait1

Welcome Message

�

Conf Roomx

Room 134BQ9

Welcome Options

2

x *78

4

8

Text

xModify Caller ID

Main Conference

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Go LiveNow it’s time for your Jive system to Go Live. By this time, all phone numbers will have been ported from the original

service provider, and the hardware will be set and ready to use. All the plans and preparations made in the previous

steps will be in effect starting now.

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Follow UpAfter your Go Live date, our Jive team will work with you to make any necessary or desired adjustments to your system.

A week after your system goes live, our Jive team will schedule a call with you to follow up on your Jive experience.

Following this call, you will have constant access to Jive’s customer care, technical support, and service account

managers allowing you continual flexibility and support with your Jive system.

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5 Steps to Make Implementation Easy 9

ABOUT JIVE COMMUNICATIONS

Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Jive is rapidly becoming the standard for business communications worldwide. All of Jive’s hosted services run on Jive Cloud, our custom-built platform based on open standards. The Jive Cloud architecture has been purpose-built to deliver the most reliable, powerful, and economical hosted communication services available to the enterprise market.

HEADQUARTERS

1275 W 1600 N, Suite 100Orem, Utah, [email protected]

SALES

24 Hours, 7 Days/Week866.768.5429 (General)888.850.3009 (Public Sec-tor)[email protected]

SUPPORT

24 Hours, 7 Days/Week877.548.3003 (Toll-Free)[email protected]

PRESS

Mon–Fri (8am–6pm MST)801.804.7111 (Local)866.372.5429 (Fax)[email protected]

© 2014 Jive Communications, Inc. All rights reserved. JIVE COMMUNICATIONS®, the JIVE logo and the names and marks associated with Jive Communications products are trademarks and/or service marks of Jive Communications, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form, for any purpose other than the recipient’s personal use, without the express written permission of Jive Communications.

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