5 proven ways to leverage net promoter score

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BUSINESS REPORT POWERPOINT PRESENTATION TEMPLATE Design by buicuong Presented by john Doe Your Name Company www.yourcompany.com 5 Proven Ways to Leverage NET PROMOTER SCORE (NPS) www.satismeter.com

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BUSINESS REPORT POWERPOINT PRESENTATION TEMPLATE

DesignbybuicuongPresentedbyjohnDoe

Your Name Companywww.yourcompany.com 5 Proven Ways to Leverage

NET PROMOTER SCORE (NPS)

www.satismeter.com

Net Promoter Score (NPS) is a powerful customer feedback system that determines how customers feel about your product or service.

Why is NPS important?

Work with Every Response

Learn to Love Negative Feedback

Encourage Social Media Promotion

Personalize Customer Service

Develop Your Brand

5 Ways to

Leverage NPS

How Does it Work?#1 Work with Every Response

v Rather than simply looking at your overall NPS score, youshould be focusing on each single response.

v Pay attention to things promoters love as well as investigating what your detractors don’t like.

v Think about what can be improved and come up with a solution for each detractor.

v If customers are unhappy with your product, their feedback should be thought of as a valuable resource.

v Their comments is the advice that will make your customers (both new and old) happier, let your business develop and grow.

#2 Learn to Love Negative Feedback

Everybody loves compliments and good

reviews, but in reality, negative

feedback is actually a lot more valuable.

#3 Encourage Sharing on Social Media

“A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.”– Scott Cook,Co-founder of Intuit

Ask for recommendation

Mitigate negative experiences

Ask promoters to share content

Ask promoters to leave a review

HOW to

EncourageSharing?

73 %

73% of customers like to share recommendations

and suggestions from the company

(Marketing Charts, 2015)

43% of consumers are more likely to

buy a new product when learning

about it on social media.

(Nielsen)

43 %

33% of millennials identify social media as one of their preferred

channels for communicating with

businesses

(MarketingSherpa )

33 %

How Does it Work?#4 Personalize Customer Service

v Create an amazing customer experience by personalizing customer service. A personalized approach is sure to increase your chances of building a relationship.

v Call your customers by their first name, ask them how things are going. Show that you genuinely appreciate and value them.

40%

20%

15%

15%

7%

5%

Better human service

Integrate more channels

Enriched content

Web assistant or avatars

Other

Support social communities

By far, the most requested improvementfrom customers was “Better human

service”

Source:TheCostofPoorCustomerService”byGenesys GlobalSurvey,2009

v Make sure your product service meets all the needs and expectations of your customers

v Improve existing features

v Implement new features to the product

#5 Develop Your Brand

More info

Read:“5 Steps to Become Customer Success Hero”

Try a free trial of our NPS platform: https://app.satismeter.com/register

Try demo version of survey: https://www.satismeter.com/

About SatisMeter

SatisMeter is a revolutionary multi-platform which collects customer feedback, reducing churn and accelerating growth.

SatisMeter allows businesses to identify unsatisfied customers and help them resolve their issues before they leave. Some of SatisMeter’s happy customers include Buzzsumo, Mention, Udacity, When I Work and Segment.

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