5 practices every elearning team needs to master
DESCRIPTION
Tanveer Makhani, Kineo Senior Solutions Consultant, presented 5 Practices Every Elearning Team Needs to Master at the 2013 ASTD VOS Conference in Phoenix.TRANSCRIPT
5 Practices Every E-Learning
Team Needs to Master
October 29, 2013
Tanveer Makhani
@TanveerMakhani
5 Practices Every E-Learning
Team Needs to Master
October 29, 2013
Tanveer Makhani
@TanveerMakhani
Your Goals
Be asked to do it again
Do it cost effectively
Create amazing e-
learning
How do we do this?
Three measures of success:
You stayed within the budget
You finished the project on time
You got raving reviews
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
Draw a House
(in 60 seconds – go!)
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
What is inside the scope of this project?
What is NOT inside the scope of this project?
• Target audience
• Needs assessment
• Budget
• Business Case
• Business Requirements
• Proposed Solution
• Evaluation
• Success Measures
Learner Assessment
WHO are they? Does this affect their learning style?
WHAT do they need to learn? Are they capable?
WHERE do they come from? Can your learning relate?
WHEN do they learn? Do timing and location matter?
WHY are they here? Are you fulfilling that goal?
HOW will they learn best? How do you know?
Budget and Constraints
What skill sets exist within your immediate team or department?
What technologies do you currently have?
How many resources do you have available to work on this project?
What kind of budget is required for a project like this?
Style Guide
What is the look and feel of your training? Themes, Color Schemes, Other Style Elements
Are your style choices realistic?
Do they work with your constraints?
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
How do we turn this…
Use Design Models
Design models target a specific purpose or result. They can also help us speak a common language, so we can create more consistent designs.
So, what exactly is a
design model?
One way to describe it…
A learning model is a general, reusable solution to a commonly occurring problem in a given context. It is not a one-size-fits all solution. Rather, it is a description or template for how to solve a problem, and can be used in a variety of situations. Models are best practices that the designer can adapt and implement as needed.
The Cognitive Approach to Learning
Knowledge & Skills Builder
Guided story
Goal-based scenarios
Show me, try me, test me
Mentored task
eMagazine
Three main reasons for a learning experience:
To inform or raise awareness
To improve knowledge and skills
To change attitude or behavior
The Cognitive Approach to Learning
Knowledge & Skills Builder
Guided story
Goal-based scenarios
Show me, try me, test me
Mentored task
eMagazine
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
Subject Matter Experts (SMEs)
Provide expert, domain knowledge
Assist in identifying and accomplishing learning objectives
Include consultants, authors, experts, industry groups, customers, employees, etc.
1. Define the design process so the SME knows
their role and how they fit
Provide a high-level view of the key project milestones
Clearly inform them what they need to do and how long it’s going to take
Emphasize the importance of face-to-face meetings and workshops
2. Help them visualize the
inputs and the outputs
Show them examples of similar eLearning projects
Provide an example scoping document, script or PPT
Storyboard/script in Word
Wireframe storyboard in PPT
Initial scoping document
Provide templates for them to work with
3. Ask the right questions
to get the right content
Question 1: What are the top five things people must know?
Question 2: What key steps/processes people must follow to do this right?
Question 3: What are the five most common mistakes people make?
Question 4: Can you tell me five case studies or stories about the topic?
Question 5: Where should people go for more help and information?
For Example:
Power to the SMEs!
3. Ask the right questions to get the right content
2. Help them visualize the inputs and the outputs
1. Define the design process so they know their role and fit
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
A lot of e-learning content is downright boring these days
“As café staff, it’s compulsory that you
maintain quality of produce and serve it as
specified by the Quality Food Manual. By
the end of this training you will
understand how to serve every food type
according to the standards.”
“Our specials today are cold baked beans, burnt toast and undercooked potatoes. Oh, and we have no soup. (We forgot to make it) What would you like to order?” Customers expect great hot food at our café - they know it’s made from our own high quality produce. To be a hot food hero, you need to present it, cook it, and serve it perfectly.
Tone Matters
Tone matters – no matter what the content. Here’s a 5 rule framework to help you write engaging, exciting, and yawn proof content:
1. Keep it light
2. Give it spirit
3. Have a conversation
4. Call for action
5. Be adult
Set direction
2 Set direction
3 Present information
4 Exemplify and
practise
5 Assess and Summarise
6 Action and support
1 Get attention
2 Set direction
3 Present information
4 Exemplify and
practise
5 Assess and Summarise
6 Action and support
1 Get attention
Get Attention
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
Prove your worth so that you can get another e-learning project
Never forget:
To measure
early
To measure
often
To publish the results
Publish Your Results
Share your success with upper management
Conduct marketing campaigns
Go for industry awards and recognition
Keep it fun, but show demonstrated value in what you’ve done
5 Practices to Master 1. Proper Planning 2. Learning Models 3. Maximizing SMEs 4. Tone and Visual Design 5. Evaluation and Measurement
