5 Outsourced Help Desk Essentials Your MSP Must Provide

The Greatest NASCAR drivers would be nothing without their pit crews.  When technical issues curtail employee productivity, business owners take a hit. Outsourcing help desk services can actually cost less than handling these tasks in house.  Thinking about outsourcing your help desk? Be sure your MSP provides these five essentials: 

Why Should Companies Outsource Their Help Desk?

An outsourced help desk should be there to help you. After all, it's called a help desk. Whether it's 9 a.m. or 9 p.m., you should be able to get support. 

Availability

Why would you trust anyone to your help desk? While it's true that most IT pros get their start on the help desk, it's comfortable knowing that the employees working on your case are certified network engineers who have been around the block. 

Expertise

An outsourced help desk has one job – to quickly and efficiently handle any issue that impacts your business. A quality outsourced help desk backs up their service, and ensures your satisfaction. 

Service Guarantees

Help desk support services work better when they are streamlined for efficiency, issuing tickets to the most qualified technician to complete a given task.  

Structure

A quality help desk support services will fix any issues that cannot be resolved remotely in person by dispatching its next available field technician to your office.

Location

A 24/7 Local Help Desk Availability via phone, chat & email Guaranteed Service Experts in the IT field On-Site Support for issues that can't be solved remotely

Contact Us: throttlenet.com/contact or (866) 826-5966

Partner with ThrottleNet for Outsourced Help Desk Support

ThrottleNet provides all five of these benefits to its help desk clients, offering: