December 30, 2015

5 Myths Of Taking Online Bookings DebunkedBy Arash Asli, Founder and CEO of Yocale Network Corporation

Myth 1: It’s not the same level of customer service making it less personal

✤ You are providing a choice for your clients to book appointments however they want with you, whenever the want.

✤ Most people connect to the internet using cell phones. They can book on the go using their mobile devices.

✤ They automatically get reminder emails and text messages about their upcoming appointments.

Myth 2: My clients won’t like it because of their age or ethnicity

✤ Online bookings now are so simple and so intuitive, that it only takes a few minutes to make an appointment.

✤ It’s as easy as booking travel, using Facebook, or using an ATM, which the majority of your customers are probably on and doing.

✤ In a recent survey, more than 90% of people surveyed said that they wanted online booking options regardless of their age or ethnicity.

Myth 3: It takes time to learn and more time to manage

✤ What is great about having a unified and central location where your schedule and calendar are housed, means that everything is under one roof.

✤ By not having to answer emails or phone calls from people wanting to book, it frees you up to do other things.

✤ So in the end, you are spending less time managing your schedule, and having more time to expand your business and better serving your customers.

Myth 4: I will lose control of my schedule

✤ With an easy to use administrator centre, you are easily able to manage and view your calendar and bookings.

✤ What this translates to is quick and easy access to be able to see what new bookings have come in, to at a glance see what appointments are coming up in your calendar, and be better able to manage all clients within the booking system.

✤ If you have such a flexible online system, you won’t have issues to customize it to do the bookings the way you want them to. Such as the ability to offer certain services at certain times and taking more than one booking at a time.

Myth 5: You need a receptionist to handle it

✤ The way an appointment system is set up, its designed to be able to be easily managed by one person, say the practitioner or business owner themselves.

✤ This allows the business to save costs by not having to hire further staff to manage the schedule.

✤ So as you can see by using an online booking system, you can offer a new level of customer service, are able to interact with a variety of clients, and at the same time generate more repeat business from your existing clientele, while managing your system efficiently and with the same level of client care that they deserve.

For more information, please visit:

https://www.yocale.com

The perfect way to be Discovered & Booked by new clients