5 fraudsters you'll meet in the call center
DESCRIPTION
As online security improves, fraudsters are turning to the phone channel as a way to steal identities and takeover bank accounts. Researchers at Pindrop Security have discovered 5 common tactics used to scam call center operators and voice biometric based security. www.pindropsecurity.comTRANSCRIPT
2014 Pindrop Security™ Confidential
FRAUDSTERSYOU’LL MEET IN
THE CALL CENTER5
2014 Pindrop Security™ Confidential
THE CHIPMUNK1
2014 Pindrop Security™ Confidential
THE CHIPMUNK
Fraudsters use voice distortion to fool voice biometric alerts.
They might sound ridiculous, but the method is ridiculously effective.
2014 Pindrop Security™ Confidential
THE SLOW & STEADY2
2014 Pindrop Security™ Confidential
THE SLOW & STEADY
Fraudsters often call multiple times, extracting a small piece of information each time.
Before long, they know your SS#, your birthday, mother’s maiden name, favorite color…
2014 Pindrop Security™ Confidential
THE IVR CREEPER3
2014 Pindrop Security™ Confidential
THE IVR CREEPER
Some fraudsters bypass humans altogether, using your IVR system to test Social Security or PIN numbers.
You probably didn’t even notice they were there.
2014 Pindrop Security™ Confidential
THE IRATE “CUSTOMER”4
2014 Pindrop Security™ Confidential
THE IRATE “CUSTOMER”
Fraudsters aren’t afraid to raise their voice.
Several fraudsters are well known for intimidating customer service agents into submission.
2014 Pindrop Security™ Confidential
THE SMARTY PANTS5
2014 Pindrop Security™ Confidential
THE SMARTY PANTS
There’s a lot of personal information to be found (or bought) online these days.
In some cases, you can actually hear the fraudster flipping through their notebooks of details on their stolen identity.
2014 Pindrop Security™ Confidential
LEARN MORE
READ MORE ON THE PINDROP SECURITY BLOG
DOWNLOAD THE STATE OF PHONE FRAUD REPORT
BEST PRACTICES FOR HOW TO PREVENT PHONE FRAUD
Are you at risk? Use our interactive tool to view the level of activity from fraudsters in your county. Either enter your zip or county name or simply click on the map.Click here.
Pindrop security reviewed phone fraud activity during the first six months of 2013 to understand the frequency of attacks and the methods and motives of fraudsters.Click here.
This whitepaper explains the risks in phone call fraud and caller ID spoofing. It discusses the technologies available for Caller ID verification and device authentication.Click here.