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GIFT UNIVERSITYWEEKLY INTERNSHIP REPORT

SUMMER 2011 SESSION

Instructions:1. Every internee must complete and submit this report to the concerned internship

supervisor on the Saturday or Sunday of every week.

2. The completed report can either be emailed to the supervisor or submitted in hard copy.3. Incomplete weekly reports or those submitted after the due date will not be accepted

Date: 24/07/2011

Report No. 4 Period Covered From 08/08/2011 To 13/08/2011Name Muhammad Usman Nazir Reg. No. 08108022

Organization PTCL

Internship Supervisor Mr. Khurram Mehtab

Site Supervisor Mirza Nouman Baig

Activities Undertaken

Date Deptt. Activities

08/08/11

Customer

servicecenter

Today my site supervisor Mr. Nouman Baig told me about theinterview importance, necessary requirements and the procedure for

the interview. He also told the factors that can affect the interviewer

and interviewee during interview. He gave an assignment in which I

will take an interview of Mirza Raheem Baig who is an arms andanimation dealer in Gujranwala. For interview appointment I called

Mr. Raheem. Appointment time is Saturday 01:00 pm. Today Mr.

nouman transferred me from PTCL regional office to PTCLCustomer Service Center Trust Plaza Gujranwala for three weeks. I

joined Customer Service Center and Mr. Riaz OSS manger

introduced me with other staff of customer service center and toldme my duties that I will perform during my stay in OSS.

09/08/11

Customer

servicecenter

Today I appointed on reception counter to deal with the customers

who came with complaints and to get information about productsand services of PTCL. I deal with 15 to 20 customers.

10/08/11

Customer

servicecenter

Today I was also on reception counter to deal with the customers.

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Learning Outcomes3

I learnt about the professional interview procedure and which factors affect theinterviewee and interviewer

I learnt how customer can be satisfied through providing detail and clear information How much clear communication is important for the customer satisfaction and to increase

sale

I learnt the record maintaining procedure and major requirements

Guidelines:

1. Write your major accomplishments during the week2. Challenges you faced and how did you handle them3.

Lessons learnt and skills acquired during this week