4th annual trends in cloud computing: business impact

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4 th Annual Trends in Cloud Computing: Business Impact

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CompTIA’s latest study found that a healthy percentage of companies have begun shifting infrastructure or applications following their original transition to the cloud. More than six in ten cloud business users have made a secondary move of some type.

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Page 1: 4th Annual Trends in Cloud Computing: Business Impact

4th Annual Trendsin Cloud Computing:

Business Impact

Page 2: 4th Annual Trends in Cloud Computing: Business Impact

Company IT Systems Increasingly Cloud-based

0%_x000d_ cloud-based

1%-30% 31%-60% 60%-100% cloud-based

10%

44%

29%

16%

10%

31%

38%

22%

2012 2013

Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 501 U.S. IT and business executives (end users)

Page 3: 4th Annual Trends in Cloud Computing: Business Impact

Confusion Between Cloud/Hosted Models Persists

No differences/Don't know

Minor differences

Major differences

10%

40%

50%

12%

44%

44%

20132012

Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 500 U.S. IT and business executives (end users)

Page 4: 4th Annual Trends in Cloud Computing: Business Impact

Benefits Cloud Adopters Have Experienced

Predictable pricing

Reduction in internal IT headcount

Simple/fast implementation

Reduce operational complexity

Creation of new offerings or services

Business units operate more freely

Better model for licensing/upgrades

Add new capabilities or features

Reduce capital expenditures

Modernization of legacy IT

Better option for multiple reasons

Ability to cut costs

25%

29%

32%

33%

34%

35%

35%

38%

38%

40%

42%

43%

Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 449 U.S. end users with cloud solutions

Page 5: 4th Annual Trends in Cloud Computing: Business Impact

Challenges of Using Cloud

Lower availability than expected

Lower performance than expected

Locked in to cloud provider

Painful transition from legacy systems

Defining/justifying ROI

Costs higher than originally estimated

Learning curve for cloud model

Changes to IT policy

Integration with existing systems

24%

26%

26%

28%

30%

35%

39%

40%

49%

Source: 4th Annual Trends in Cloud ComputingBase: 449 U.S. end users with cloud solutions

Page 6: 4th Annual Trends in Cloud Computing: Business Impact

ApplicationSmall Firms

Medium Firms

Large Firms

Business productivity 45% 45% 48%

Email 51% 59% 49%

Web presence 48% 55% 46%

Virtual desktop 34% 43% 47%

Collaboration 36% 52% 48%

Analytics 34% 43% 47%

CRM 32% 49% 44%

HR management 28% 43% 32%

Expense management 25% 47% 39%

Help desk 26% 38% 35%

Financial Management 36% 45% 33%

ERP 23% 37% 37%

Call center 15% 35% 31%

Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 501 U.S. IT and business executives (end users)

Use of Cloud-Based Applications

Page 7: 4th Annual Trends in Cloud Computing: Business Impact

Use of IaaS/PaaS

Currently Using IaaS/PaaS

36%

57%53%

Plan to Use in Next Year

29% 27%33%

Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 501 U.S. IT and business executives (end users)

Overall = 48% Overall = 29%

Page 8: 4th Annual Trends in Cloud Computing: Business Impact

Experiment Non-critical Use

Full Production

Transformed IT

IaaS | PaaS | SaaS

Private | Hybrid Clouds

Payment Models

Education Transition

Integration

Workflow Change

Customization/ Rearchitecture

Policies/Procedures

Proof of concept

Cloud Adoption Progression for End Users

EXPERIMENT: End users will gain education on cloud providers, the cloud ecosystem, and cloud business models. Any testing of cloud systems will in large part be done in the public cloud.

NON-CRITICAL USE: End users will select a system that is not business critical and does not contain sensitive data for a cloud transition. Some end users may begin building private clouds if the long-term strategy includes that model.

FULL PRODUCTION: End users will securely move business-critical systems into the cloud. At this stage, companies will begin moving architecture and applications between cloud systems and/or on-premise systems to find the optimal mix.

TRANSFORMED IT: End users will adopt new practices and policies for cloud-enabled IT. Applications will be customized or rebuilt for cloud use, and processes will reflect greater flexibility and availability of IT systems.

Public Clouds

Provider Switching

Security

Page 9: 4th Annual Trends in Cloud Computing: Business Impact

IT-Related Changes Driven by Cloud

Contracted with outside company

Reduced number of IT staff

New monitoring/management tools

Restructured IT department

New policies for IT decision making

Adapted monitoring/management tools

Changed existing policies/procedures

Built new policies/procedures

11%

19%

31%

37%

39%

39%

45%

53%

Source: 4th Annual Trends in Cloud ComputingBase: 449 U.S. end users with cloud solutions

Page 10: 4th Annual Trends in Cloud Computing: Business Impact

End User Cloud Migration Patterns

Public Cloud Provider #1

Public Cloud Provider #2

Private Cloud

On-premise System

Company ABC

24%

25%

29%(Apps)

27% (Infrastructure)

Source: CompTIA’s 4th Annual Trends in Cloud Computing study

Base: 452 cloud end users

Page 11: 4th Annual Trends in Cloud Computing: Business Impact

Reasons for Switching Public Cloud Providers

Dissatisfied with customer service

Dissatisfied with terms of service

Outages with original provider

Move to more open standards

Better offerings/features

Costs too high with original provider

Security concerns with original provider

20%

26%

29%

38%

41%

42%

45%

Source: 4th Annual Trends in Cloud ComputingBase: 180 cloud end users that have switched public cloud providers

Page 12: 4th Annual Trends in Cloud Computing: Business Impact

Reasons for Returning to an On-Premise Model

Not achieving cost goals

Did not have proper cloud skills

Dissatisfied with cloud reliability

Dissatisfied with performance

Could not successfully integrate

Needed to control security

16%

18%

22%

22%

28%

60%

Source: 4th Annual Trends in Cloud ComputingBase: 95 cloud end users that have switched to on-premise systems

Page 13: 4th Annual Trends in Cloud Computing: Business Impact

Effort of Cloud Change vs. Original Transition

Significantly easier

Moderately easier

No difference in effort

Moderately more difficult

Significantly more difficult

8%

21%

28%

38%

5%

2%

21%

47%

26%

6%

Estimate from companies planning to switch providers

Assessment from com-panies that have switched providers

Source: CompTIA’s 4th Annual Trends in Cloud Computing studyBase: 180 end users that have switched providers/148 end users planning to switch providers

Page 14: 4th Annual Trends in Cloud Computing: Business Impact

Involvement of IT Team Where Lines of Business Procure Cloud

Solutions

54%

36%10%

ApprovedProcurement

Only informed/Not involved

Source: CompTIA’s 4th Annual Trends in Cloud Computing studyBase: 243 U.S. firms where business staff procured cloud solutions

Consulted without final approval

Department That Procured Current Solution

Application Line of Business

IT

Financial Management 37% 62%

HR Management 36% 63%

Expense Management 34% 63%

Call Center 30% 68%

CRM 29% 69%

ERP 27% 72%

Help Desk 27% 72%

Business Productivity 25% 74%

Web Presence 24% 75%

Collaboration 22% 76%

Email 22% 77%

Analytics 19% 79%

Virtual Desktop 17% 82%

Page 15: 4th Annual Trends in Cloud Computing: Business Impact

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