www.tatacommunications.com

© 2008 Tata Communications Ltd. All Rights Reserved. 4P_TC_outsourcing_ver1.0_jan-2009

Tata Communications, a member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national and Indian enterprises, service providers and Indian consumers. Tata Communications’ range of services include transmission, IP, converged voice, mobility, managed network connectivity, hosting and storage, managed security, managed collaboration and business transformation for global enterprises and service providers, as well as Internet, retail broadband and content services for Indian consumers. The Tata Global Network encompasses one of the most advanced and largest submarine cable networks, a Tier-1 IP network,

with connectivity to more than 200 countries across 300 Pops, and more than 1 million square feet of data center and co-location facilities. Tata Communications’ unique emerging market depth and breadth of reach includes a national fi ber backbone network and access to network in over 60 cities and 125 Pops in India, strategic investments in South African converged services operator, Neotel, Sri Lanka and Nepal and, subject to fulfi llment of conditions precedent, a 50% ownership in China Enterprise Communications (CEC) providing full country VPN coverage in China. Servicing customers from its offi ces in over 80 cities in 40 countries, Tata Communications is the number one global international wholesale voice operator and number one provider of international long distance, enterprise data and Internet services in India, the Company was named

“Best Wholesale Carrier” at the World Communications Awards in 2006, “Best Pan-Asian Wholesale Provider” at the 2006 and 2007 Capacity Magazine Global Wholesale Telecommunications Awards and was awarded “Best Progress in Emerging Markets” at the 2008 Mobile Communication Awards. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL)

www.tatacommunications.com

voiceVoice Sourcing Partnering SolutionsPower operational effi ciencies and cost savings without capital investments

IndiaTata Communications LVSB Kashinath Dhuru Marg Prabhadevi Mumbai 400 028Tel +91 22 6657 8765Fax +91 22 6639 5162

AsiaTata Communications 5 Shenton Way#34 – 10 UIC BuildingSingapore 068808Tel +65 6551 3600Fax +65 6423 0315

Tata Communications 2402 Bank of America Tower12 Harcourt RoadCentral, Hong KongTel +852 3693 8888Fax +852 3690 2022

AustraliaTata Communications King Street WharfSuite 503, 35 Lime StreetSydney NSW 2000 AustraliaTel +61 2 9299 2014Fax +61 2 9299 2019

North AmericaTata Communications 2355 Dulles Corner Blvd 7th fl oorHerndon, VA 20171, USATel +1 703 547 5900Fax +1 703 547 6555 Tata Communications 90 Matawan Rd – 3rd FloorMatawan, NJ 07747, USATel +1 732 888 6700Fax +1 732 888 6809

Tata Communications 1555 Rue Carrie-DerickMontréal (Québec)Canada, H3C 6W2Tel +1 514 868 7272Fax +1 514 868 7234

Middle East & North AfricaTata Communications Hamdan Street, City Center BuildingBlock – A, 2nd Floor, Offi ce # 204P.O. Box 41660Abu Dhabi, United Arab EmiratesTel +971 2 626 6223Fax +971 2 627 2624

EuropeTata Communications Exchange Tower, Suite 7.032 Harbour Exchange SquareLondon, E14 9GE, EnglandTel +44 20 7519 4610Fax +44 20 7519 4609

Tata Communications 131 Avenue Charles de Gaulle92200 Neuilly sur SeineFranceTel +33 1 41 43 4200Fax +33 1 41 43 4200

Tata Communications Avenida de Europa 4, Bajo AParque Empresarial “La Moraleja”28108 Alcobendas Madrid, SpainTel +34 916 57 48 90Fax +34 916 62 06 79

Tata CommunicationsBettinastrasse 30D-60325 Frankfurt am MainGermanyTel +49 69 97461 123Fax +49 69 97461 149

Key Features

_ Advanced routing capabilities to provide the bestpossible combination of price and quality

_ Number Portability and ENUM routing solutions_ Multiple service levels to fi t your varying

business needs_ Competitive, cost-plus pricing eliminates the need for

least cost routing tools_ Transparent, auditable costing policies_ Expanded market reach to power the range of

potential customer offerings_ Infrastructure design, management and maintenance

handled by Tata Communications_ Next Generation Network infrastructure rollout to

manage transition to IP_ Consistent inbound traffi c to home network footprint_ Customer portal provides seamless visibility into

traffi c performance

Key Benefi ts

_ Avoid capital expenditures on network infrastructure or routing platforms

_ Reduce exposure to a high-risk, low-margin business_ Leverage improved economies of scale to drive

cost savings_ Improve focus on core business capabilities_ Redirect investment toward customer acquisition

and retention_ Focus on maximizing the value of on-net terminations_ Future-proof network and routing infrastructure

Partner with the Market Leader

Tata Communications is the world’s leading international wholesale voice carrier with over 24 billion minutes of wholesale international traffi c per year. We have relationships with over 1500 carriers worldwide, to deliver unparalleled reach and powerful economies of scale.

Redirect Capital Expenditures

International Voice Outsourcing allows you to preserve your capital for investment in core capabilities or higher-margin value-added services, by eliminating expenditures such as network upgrades or traffi c management platforms required to stay competitive in the international termination space.

Enjoy Ongoing Cost Savings

Our cost-plus pricing methodology for voice traffi c routing ensures you benefi t from our market-leading costs, ongoing investments in routing, and infrastructure effi ciencies worldwide. Cost reductions will transparently fl ow through to customers, ensuring you have continuous access to leverage these cost effi ciencies.

Future-Proof Your Network

Benefi t from our extensive hybrid global network, VoIP heritage and the ongoing rollout of our new, IMS-compliant Next Generation Network. Our assets, vision and experience will enable us to seamlessly manage your IP transition, while removing the need for you to invest in costly network upgrades.

Leverage Leading Routing Capabilities

To ensure you receive the highest-value route to each destination, we use our patented BestValue Routing, the most powerful automated routing engine in the industry. BestValue Routing generates real-time predictive and corrective routing changes every hour based on current and historical destination-specifi c performance data and the prevailing rates for each available supplier.

Our routing engine also includes number portability and ENUM capabilities.

Flexible Business Models

We offer tailored engagement models to meet the needs of carriers large and small, from established market players to emerging startups.

A-Z Route Outsourcing

Hand off your full range of international voice terminations, including supply acquisition, routing and back-offi ce functions required to maintain a market-leading termination cost structure.

Regional or Route Outsourcing

Retain control of selected routes while outsourcing the rest, enabling you to focus on key customer destinations, as well as maximizing the value of on-net terminations.

Network Infrastructure Sharing

Leverage our infrastructure expansion fi nancing options and on-net traffi c aggregation to maximize the value of your network and licenses, speeding your path to growth.

Flourish in a competitive market by improving your focus on revenue-generating activities and core business competencies. International Voice Outsourcing from Tata Communications allows you to reduce exposure to low-margin, high-effort international voice terminations, while leveraging our scale and routing expertise to power your global reach.

Voice Sourcing Partnering SolutionsPower cost effi ciencies without capital investments

Preserve your capital for investment in core capabilities