4.change mgmt
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Change Management:An Overview
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Objectives :
Logics of Change
Change in Organization & Individual
Resistance
How to overcome resistance?
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Change alone is eternal,
perpetual, immortal
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MOANING ABOUT CHANGE IS FUTILE
( no fruitful results )
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The main dangers in this life are the people
who want to change everything or nothing.
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When the speed of change outside the
organization exceeds the speed of change
within ... The end is in sight!~Jack Welch, C.E.O., General Electric
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What happens
When Organizations fail to adopt ?
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Lack of direction Amoeba Disputes &challenge - Anarchy
Clinging to obsolete - Buggy whip
No future Orientation Myopia Too much admn. Control Remote control
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Individual Vs Organizational change
Knowledge
Attitude
Individual Behavior
Group Behavior
Organization Behavior
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Organizational Change involves
Structure Systems and Procedure
Culture
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Evolutionary Vs Revolutionary
Incremental Vs Transformational
Ongoing Changes in work methods, processes etc
vs
Challenging all assumptions for existing arrangements
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Phases of Growth
Phases feature Crisis
I G through Creativity Leadership II G through Direction Autonomy
III G through Delegation Control
IV G through Coordination Red tape V G through Collaboration ?
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How Change affects people ?
Job Content
Status
Location Redundancy
Social Grouping
Loss of earning or earning potential Changes in conditions of employment
Changes in peoples beliefs & assertions
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Intentional & Goal Oriented
Planned Change
Change agents catalysts
Change Agents Change
Structure
Technology
People
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Individual Resistance
Habit Security
Economic factors
Fear of unknown
Selective information processing
Organizational resistance
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Organizational Resistance
Structural inertia
Limited focus of change
Group inertia
Threat to expertise
Threat to established power relationship
Threat to established resource allocation
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How to overcome resistance ?
Education & Communication
Participation & Support
Negotiation
Manipulation & Co-operation
Coercion ( Compulsion )
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Successful change Involves
Recognize the need for change
Learning a new behavior
Feeling comfortable with new situation
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Change Process Unfreezing
- identify , Increase driving force & decrease
resistance
Moving
- Individual , group , task, structural , technology
Refreezing
- Reinforce the new , finding fits , maintain fits
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Driving Forces
?
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How to make change acceptable ? Express the need for change
Communicate the potential benefits
Protect the interest of concerned people
Get people involved
Communicate the process of change Use change agent
Reinforce earlier changes
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Anonymous Quote
Tell me and I`ll forget,
show me and I may remember,
involve me and I`ll understand.
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Thank You