4aa0-0070enw hp swd services

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in an era of unpredictability.

HP Storage ServicesTrust our storage technology experts forevery level of service and support

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Resource pool

Application 1 Application 2

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Thrive in an era of unpredictabilityWhatever your business or industry, the recenteconomic turmoil has been game changing.

The traditional approaches to technology—including

storage products and storage infrastructure—nolonger achieve the desired business results. To preparefor what tomorrow brings, you need to be resilientand innovative like never before.

Like most companies, you may have been addingservers, storage, and networking devices to keeppace with business demands. And you are probablytracking results similar to other companies—as youfind that you spend above 70 percent of your ITbudget on operations versus innovation1. Not afavorable equation for an unpredictable future.

The truth is a more volatile economic environmentcould well be “the new normal.” In fact, accordingto a recent survey, a majority of medium and largeorganizations worldwide believe that business cycleswill remain uncertain in the coming years2.

It’s clear that the key to rekindling business growthand success lies in learning to thrive in this era ofunpredictability. So how do you best accomplish this?

Look at IT and storage in anew way

A new vision of IT is here to help yourebalance the operations and innovation ratio:the HP Converged Infrastructure.

A converged infrastructure enables you to realigntoday’s long-standing technology silos into virtualpools that can be shared by any application,optimized and managed as a service.

Virtual resource pools of storage are an important part of HP Converged Infrastructure

By transitioning away from a product-centricapproach that has created unyielding IT sprawlto a shared-service management model, you canaccelerate standardization and reduce operationacosts, as you:

•Deliver any application remotely, on the fly

•Flex resources on demand

•Unleash productivity of administrators and syste

•Provide predictable, continuity of service

•Accelerate time to business value from IT investm

How storage plays a key role in HP Converged

Infrastructure

To achieve the true benefits of convergence, youneed storage solutions that easily accommodate dgrowth and align tightly to business applications.

Virtual resource pools of storage are an importantpart of the HP Converged Infrastructure. With themyou can build a storage infrastructure that is:

•Virtualized to allow dynamic provisioning ofresources to support applications when capacityneeded most

•Capacity enhanced to lower the cost and reducmanagement complexities when responding toexplosive data growth

•Application integrated to enable smoothorchestration across the network and allow mas

data sets to bypass network limitations•Standardized on common platforms and

components to lower costs and enablescale-out architectures

1 2009 InformationWeek Analytics Survey of InformationWeek500 executives

2 HP-sponsored study: Coleman Parkes Research Ltd., October 2009



Continuum of Customer CareComprehensive Portfolio

•iGovernance MethodologyConsulting Services(cross-portfolio)

•Information Governance Services

•Solution Consulting Services

•Archiving, Data Protection, andHP Software Product DeploymentServices

Storage Management Services:

•Enterprise Storage

•Departmental Storage AreaNetwork (SAN)

•DepartmentalNetwork-attached Storage(NAS)

•Workplace Storage

Managed Services Suite:

•Storage Operations

Backup and Restore Services:

•Replication Services

•Data Center BackupServices

•Remote Server Backup

•Mobile InformationProtection Services

Archive and ComplianceServices:

•Compliance Archive

•Audit Protection Archive

•Base Online Archive

•Base Offline Archive

Business Continuity andRecovery Services:

•Electronic VaultingServices

•Disaster TolerantContinuity Services

•Reactive Hardware and Software Services

•Integrated and Proactive Services

•Mission Critical Services

•Remote Automation Support and Monitoring

•Multi-vendor Environments

•Onsite Implementation

•Factory Integration Services

•Educational Services

•Consolidation

•Virtualization

•Backup Recovery and Archiving

•Data Migration

•SAN Design

•Performance Analysis

•Availability and Replication

Enterprise Services

HP Storage Services

Transform vision to reality withHP Storage ServicesAt HP, we understand the power of a service-centricapproach to IT. We have the experience and expertise

to help you grasp that potential.

With global reach and local resources, HP StorageServices can help you design, implement, andsupport your converged infrastructure—including allor any part of your storage infrastructure built withHP StorageWorks products and solutions. Or, if youchoose, we can run it for you.

When you buy storage products and solutions, it’salso a good time to think about what levels of serviceand support you may need. You can trust the serviceprofessionals at HP to collaborate with you to make

technology the difference in your business.

Count on us for a continuum of carTo help take the worry out of deploying, designingmaintaining, and managing your environment, wehave designed a portfolio of service options that a

as reliable, flexible, and scalable as your storage.Unlike storage-only vendors, we take a holisticapproach to your entire environment, bridgingstorage, servers, blades and software, andnetwork infrastructure.

Our comprehensive Storage Services portfolio isdesigned to help you accelerate growth, mitigaterisks, and lower costs. Here’s how and when wework with you—through the lifecycle of everystorage initiative.

Support Consulting



Rely on round-the-clock commitmentYour business runs on your technology—and thatincludes storage. It all has to work together to drive

growth and efficiency. There’s no room for downtime.The reality is: You are only as competitive as yourtechnology enables you to be—today and tomorrow.

That’s why we are committed to keeping yourbusiness running 24x7. Our global consultants andsupport experts are ready to solve your most complexinfrastructure problems.

Only HP brings together such deep expertise,proactive technology, and multivendorknow-how—plus a strong partner network. We makeyour technology work. So your business works.

Start with consulting servicesTake a look at your storage infrastructure fromfinancial, operational, and functional perspectives

What are your business needs? What areas needmost improvement? What is the most cost-effectivestorage solution to achieve these goals?

As part of a short workshop designed for yourmanagement team, our expert storage consultantswork with you to assess your current storageenvironment—and forecast returns on investment frecommended projects.

When you are ready to move forward, we connecwith the right storage expert to create an architectblueprint based on HP StorageWorks solutions.Each solution incorporates best practice designprinciples to help you design a powerful, always-ovirtualized storage infrastructure that supports youindustry-specific applications, business strategy, anbusiness processes.

Otherwise, if you decide its right for your companwe can also work with you to do a proof-of-conceto verify that the solution design meets your overabusiness objectives.

Solve your most complex storage andinfrastructure challenges

We are ready to help you be:

•Always on—keeping your technology running

•Converged and virtualized—transforming yourinfrastructure

•Unified and connected—simplifying andintegrating your business communications

•Energetic and resource efficient—using yourinfrastructure resources more efficiently



Looking for a trusted partner to design and

enhance your storage investments?

Our rich portfolio covers every aspect of storageinfrastructure, as well as industry solutions plusMicrosoft®, Oracle, and SAP application expertise.Consider this sampling of storage-focusedconsulting services:

HP Converged Infrastructure Visioning Workshop:Learn how a shared-services model built on aconverged infrastructure and incorporating virtual

resources pools of storage can address the specificbusiness needs of your organization.

Storage Virtualization Services: Conduct an analysisof the factors that affect the success of a virtualizationimplementation as it relates to the storage andbackup network.

Storage and SAN Assessment: Identify factorswithin your storage environment that contribute toinefficiencies and provide a roadmap to achieve abetter SAN storage solution.

Storage Planning and Design: Layout planning

and detailed design services that can include SANdesign, NAS design, replication design, tiered storageplanning, and more.

Deploy and implement withconfidenceLooking for the optimum way to quickly andseamlessly implement and integrate new HPStorageWorks products and solutions? HP hasdeveloped the tools and techniques to help yousmoothly transition to a more converged infrastructure.

Our storage implementation professionals are readyto run the full gamut of data migration tests. They cantest the solution in your environment, tune it for peakperformance, and establish a timetable to roll itinto production.

Ready to implement? We’ve got the service to get

you going

From preliminary planning and equipment deliveryto installation, configuration, integration, testing,migration, and staff orientation, highly trained HPServices professionals are ready to implement yourchosen storage product or solutions. For example:

Installation and Startup Services—Take risk, timand worry out of the deployment process for ournew storage products and solutions with provenprofessional services to get your new storageinvestments up and running quickly, efficiently, andcost effectively.

Data Optimization Services—Let our storageprofessionals efficiently handle the entire gamut ofoften-complex installation and optimization tasks.We provide for proper installation and configurat

of top-tier data protection and replication productincluding HP StorageWorks Business Copy EVA, HStorageWorks Continuous Access EVA, and HP DProtector Software. We also tightly integrate themwithin your storage management environment forbetter return on investment (ROI) and ease of use.

Enhanced SAN Implementation—Count on fast,reliable implementation and start up of your storagarea network, including storage technologiessuch as Fibre Channel (FC), Fibre Channel overEthernet (FCOE), Fibre Channel over IP (FCIP), FibConnectivity (FICON), HP LeftHand P4000 SAN

solutions or HP BladeSystem Full Fabric (FF) or SerAttached SCSI (SAS) switches, and associateddevices.

Retain, renew, and relax withpackaged support servicesDo you need basic hardware and software suppoa more expansive 24x7 support, or a mission-criticsupport? HP offers a range of support plans thatenable you to increase the availability of your storinfrastructure and improve the productivity of busin

users and IT staff alike.HP Care Pack services help you maintain and maall aspects of storage solutions—including technolprocesses, and staff education. With our help, youcan boost performance, security, and availabilitygoals while increasing the return on your investme

What’s more, extending your HP Care Pack Serviccoverage is easy. Costly downtime isn’t an optionCover everything, risk nothing. When you know yinfrastructure is fully protected, you can focus yourattention on managing your business.

In addition, HP Education Services provide abroad range of training options for masteringnew technologies.



Where should you turn for ongoing support as

flexible, reliable, and scalable as your storage?

Choose HP Care Pack Services and benefit from levelsof service that make it easy for you to select the rightservices for your business needs and realities. The fullrange of HP Care Pack Services includes:

Support Plus and Support Plus 24 Service: Get asingle source for integrated hardware and softwareservices, and software updates for selected HP andthird-party products.

Proactive Select Service: Choose precisely targetedproactive services at affordable price points thatfit your particular environment and situation, withthe flexibility to modify your service activity choiceanytime during the term of your agreement.

Proactive 24 Service: Complement your internalresources with integrated proactive and reactivesupport. Proactive 24 Service for SANs offersSAN-specific problem prevention and resolution. It’sthe ideal service if your data center is in need ofimproved SAN availability and increased ROI on

SAN investments.Critical Service: Reduce risk and improve efficiencyby proactively managing changes across your totalenvironment, with complete support for enhancedservice levels and proactive risk avoidance.

HP Insight Remote Support: Get remote support withenhanced security features for HP servers and storage,24x7, so you can spend less time solving problemsand more time focused on your business. HP InsightRemote Support software provides simple, reliable,round-the-clock server, and storage monitoring, alongwith problem resolution.

Education and training: Take advantage of flexibleand comprehensive training courses—offered online,self-paced, and in traditional classroom setting—tohelp your IT and user community master storagenetworking, disk storage systems, and storagesoftware—so that you reap a good return on yourinvestments.

Obtain predictable results withmanaged servicesHP Outsourced Managed Services for Storage aredesigned to shorten your time to results. But don’t take our word for it.

Major industry analysts recognize our establishedleadership role in providing help desk and desktoservices, storage services, remote infrastructuremanagement, global delivery infrastructure, and

global IT and infrastructure-led outsourcing.

It is no wonder that behind the success of companworldwide, you can find infrastructure servicesprovided by HP.

Ready for managed services that deliver the on

outcome that matters—yours? Choose flexible technology and sourcing servicesthat deliver service-level agreements (SLAs) andpredictable operations expenses. Our OutsourceManaged Services for Storage focus on:

Archive and Compliance Services: Build a storag

infrastructure designed for data archiving that in tuprovides both a cost-effective storage resource anddata retention management.

Backup and Restore Services: Rely on managedbackup and protection services designed for thefull spectrum of corporate needs. These servicesare structured to meet requirements of accessibilityintegrity, and recoverability whether within theworkplace, the data center, or at the enterprise levand are available in a usage-based pricing mode

Business Continuity and Recovery Services for

Storage: Turn to HP for proven business continuityand recovery strategies, services, and technologiereduce your exposure and vulnerability, help proteyour critical operations against downtime threats aease your recovery if an unforeseeable catastrophdoes strike.

Storage Management Services: Build the foundato place the right information, on the right media,at the right time, moving from a traditional delivermodel to an enterprise-wide Information LifecycleManagement strategy.



“Our businesses require SLAs with four-nines availability. Working with Hwe meet that requirement.”–Angus Drummond, principal service engineer, Microsoft Corporation,where HP Mission Critical Services enable Microsoft storage groupto maintain 99.99% uptime of storage utility that supports businessesthroughout the company.

Take a holistic approach toservice deliveryHP expertise spans the entire technology environment,not just storage—so we are more than just a nichestorage player. Only HP enables you to take moreadvantage of the industry’s widest portfolio ofstorage solutions within the context of youroverall infrastructure.

HP pioneered the holistic approach to service

delivery. We have built an entire service practicebased on people, process, and technology formission-critical environments. HP continues to build

and refine a global service delivery model that isintended to introduce, maintain, and refine ITservice management.

We view our storage service technology as a holicomprehensive approach to infrastructure. We takadvantage of refined HP service delivery technoloprocesses and tools, built-in remote automation,manageability, and serviceability advantages.

Unlike storage-only vendors, our approach uniquebridges networks, servers, storage, and bladeenvironments—which is exactly what you need to as you rein in IT sprawl and move to a convergedinfrastructure architecture.

If yours is a larger enterprise business, choose: If yours is a smaller organization, choose:

SAN Infrastructure Assessments to assess theright storage architecture to complement servervirtualization, including an analysis using HP SANReadiness Assessment for Server Virtualization(SRASV) package

SAN Infrastructure Assessments to help assurehigh availability for your SAN infrastructure andadministration practices with HP SAN Supportabiland Storage High Availability Technical Assessme

Virtualization Solution Deployment Services to help you understand the impact of deploying

virtualization across the converged infrastructure—server, storage, and network

Virtualization Solution Deployment Services to help you discover the advantages of bringing

virtualization to your servers, storage, and networ

Support Options to cover your entire virtualizedinfrastructure with the same level of support withHP Proactive 24 or HP Critical Service to help youresolve interoperability issues in mission-critical ormission-sensitive environments

Support Options such as HP Support Plus 24 tocover your entire virtualized infrastructure with thesame level of support to help you better resolveinteroperability issues and boost performance

Snapshot: Virtualized infrastructure services for companies big and small

How can your business thrive in unpredictability? One way is to virtualize storage resources as part ofa converged infrastructure. HP offers end-to-end virtualization services to help you enhance your SANenvironment with successful virtualization—no matter what the size of your business is.

We work with you to take the worry and risk out of design, deploying, and managing your virtualized

infrastructure with a flexible services portfolio that meets your unique needs.



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© Copyright 2005–2006, 2008, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change withoutotice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.othing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions

ontained herein.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

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AA0-0070ENW, Created April 2005; Updated March 2010, Rev. 3

Storage experience at work around the world

Count on HP Storage Services experts to deliver the resources of a big company—with the care andattention of a small one. We offer a depth and breadth of industry leadership:

•One of the largest support organizations in the world

•The only Microsoft-endorsed worldwide prime integrator for Windows, Exchange and .NET

•23,000 Microsoft-trained and over 16,000 Microsoft-certified professional(one of the largest, most specialized forces for service professionals for Microsoft environments)

•Largest number of VMware-certified professionals (VCP) of all VMware partners

•Largest global VMware Authorized Training Center (VATC)

•The first VATC to train over 17,000 students

•HP consistently offers 1 server per student in the Virtual Lab environment

•VMware Global System Integrator

•Over 12,000 ITIL-skilled professionals

Trust HP for storage servicesAs one of the world’s leading providers of networkand storage services, HP and HP Authorized Channel

Partners have a proven track record in implementingthousands of successful SAN and NAS solutions.HP has been providing consistent storage solutionsworldwide for more than 30 years. We offerworld-class expertise in storage consolidation, storagemanagement, and business continuity. We are arecognized leader in providing open network storagesolutions and extensive support worldwide in amultivendor environment.

Our storage solutions are based on proven induststandards. We’re committed to InformationTechnology Infrastructure Library (ITIL) practices inservice delivery. And, as a recognized leader in

Information Technology Service Management (ITSwe have more than 12,000 ITIL-certified professionto apply service management solutions in a waythat dramatically improves and simplifies yourday-to-day processes.

Give your business new momentum with the strategic and technical know-how of HP Storage Service experts.Visit: http://www.hp.com/services/storage

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