GRADUATE MANAGEMENT TRAINEES

15th April 2012 – 13th April 2013(52 Weeks)

Introduction to the Program

•To induce fresh entry level talent into the organization

•To provide a structured 12 month Management Trainee Programme to induct fresh graduates into the world of retail

•On successful completion of the programme, redeploy the graduates as Asst Store Managers / Store Managers across Home Centre territories

•To develop a culture of growing people from within the organization

•The programme is the first step towards putting in place a succession planning framework

Segment Department LocationTime

FramePerson Responsible

Induction Training & Development

LMG Retail School 1 week Sash, & Ferial(15th April – 21st April 2012)

Sales Supervisor1 week Store Introduction4 weeks Household & 4 weeks FurnitureTraining on POS (Till Drill) – 3 daysWarehouse visits – Jebel Ali – 2 days Al Quoz – 1 day RNA – Half Day Mindset Workshop

Retail MOE, Mirdif , Sahara, Reef & OasisLine Managers

9 weeks

Coaches, Mentors and Course Champion(22nd April 2012 – 28th April 2012)

Till Drill dates to be confirmedJebel Ali dates to be confirmedAl Quoz dates to be confirmedRNA dates to be confirmedRetail School dates to be confirmed

Assessment, Training & Case studies

Retail HC Office 1 week Coaches, Mentors and Course Champion(24th June 2012 – 30th June 2012)

Sales In Charge6 weeks Household & 6 weeks Furniture

Retail MOE, Mirdif , Sahara, Reef & Oasis Line Managers

12 weeks Coaches, Mentors and Course Champion(1st July 2012 – 22nd September 2012)

Assessment, Training & Case studies

Retail HC Office 1 week Coaches, Mentors and Course Champion(23rd September 2012 – 29th September 2012)

Assistant Showroom Manager Retail MOE, Mirdif , Sahara, Reef & Oasis Line Managers

26 weeks Coaches, Mentors and Course Champion(16th Dec 2011- 30th March 2013)

Introduction to Planning, Buying, Projects & Marketing

Office and Jebal Ali warehouse

Office and Jebel Ali warehouse

1 weekAndrew, Clive, Ajay, Jeffrey, Sandeep and Mamta(31st March 2013 – 6th April 2013)

Report submission & Final Assessment

Office and Retail School

1 week Coaches, Mentors and Course Champion(7th April 2013 – 13th April 2013)

Total Program duration

52 Weeks

Coaches: Sam, Sridhar, Ann, Vincent, FerialMentors:: Sash , Bobby, Rohit, Abhishek, SandeepCourse Champion: Sanjeev & Will

Course Structure

First Week InductionDay Training Modules Venue Trainer Method Time

SundayApril 15th

HR On boarding ProcessCompletion of all joining paperwork

Retail School

Group Induction Overview of Landmark Retail SchoolHC Induction Overview of Homecentre Retail School

Campus to CorporateWhat is Retail, adapting to the corporate world

Retail School

Introduction to the graduates program

What is the program about? Intro to coaches

Retail School

Showroom Visit N/A Oasis

MondayApril 16th

Meet The TeamMeet the Coaches, Mentors, Line Managers and Department Heads

Retail School

FurnitureLiving Room Bedroom

Oasis

Tuesday April 17th

Furniture

Bedroom cont’dDiningKidsHOSO

Oasis

Wednesday April 18th

Household Product TrainingDay 1

Soft Furnishing Bath & Laundry

Oasis

ThursdayApril 19th

Household Product Training Day 2

Table top & Kitchen Oasis

Saturday April 21st

Household Product Training Day 3

Interior/ Gifts & Garden Oasis

Sunday April 22nd

Selling Through ServiceCustomer Service & Go Home Selling Steps

Retail School

Monday April 23rd

The New Manager

Supervisory SkillsTime ManagementTeam BuildingCultural Sensitivity

Retail School

First Week in Showroom

Tuesday 24th April 2012

TOPIC TASK TIME

Meet the Store TeamTeam brief, introduction to all department heads, staff, warehouse staff.

Showroom Orientation Health and Safety, escape routes, meeting point, first aiders.Mall Orientation Escape routes, Management contacts, Mall permissions.Policies and Procedures Policies relating to all new staff.Showroom Floorwalk Conduct a daily floorwalk checklist.

Department BuddyBuddy with a staff member from household, observe, assist, interaction with customers.

Wednesday 25th April 2012

TOPIC TASK TIME

Household Detailed FloorwalkFull walk of household, reviewing all sub departments, VM standards and commercial impact. Walk as a customer.

Furniture Detailed FloorwalkFull walk of furniture, reviewing all sub departments, VM standards and commercial impact. Walk as a customer.

Department BuddyBuddy with a staff member from household, observe, assist, interaction with customers.

Thursday 26th April 2012

TOPIC TASK TIMETill Operations How to process household transactions.BOSS How to check stock availability.Billing Process involved in billing a sale.Committing Process of committing, after billing.

Department BuddyBuddy with a staff member from furniture, observe, assist, interaction with customers.

Sunday 29th April 2012

TOPIC TASK TIMEHCDMS Understanding of Homecentre Delivery Management System.

Refund and ExchangeUnderstanding of the Homecentre policy, credit notes, refunds, exchanges.

Delivery Cancellation Process and documentation involved in this process.

Showroom WarehouseUnderstanding the process, behind the scene. Showroom deliveries, collections.

Department BuddyBuddy with a staff member from furniture, observe, assist, interaction with customers.

Monday 30th April 2012

TOPIC TASK TIMEStock Management & Replenishment Aware of SRN, SDN, STS, WRN, WIN.HCISS Homecentre Internal Support System

Pricing, process, formats, templates, tags and implementation.

Last Piece, Broken Range, Damaged Product

Process and procedures in dealing with this product.

Review Meeting with line manager to review first week progress.

Department BuddyBuddy with a staff member from furniture, observe, assist, interaction with customers.

Warehouse ItineraryDay Training Modules Venue Trainer Method Time

TBC

Inbound Operations

Review of the entire inbound operation. Goods arriving from suppliers, process, paper trail.

Jebel Ali

Setting & Picking Operations

Review of goods flow upon arrival at Warehouse, systems and process. The storing of flat packs and sofas.

Jebel Ali

Outbound Process

Understanding the goods movement from Warehouse to showrooms, customers. Process involved, detailing SRN, SDN, STS, WRN, WIN.

Jebel Ali

Workshop Operations

An understanding of the operation, staffing, systems, process of inventory/stocktake. Damage handling, repairs area and process, insurance claims, PQR processing.

Jebel Ali

TBC

Delivery Schedule Process

The entire home delivery process, showroom process through to Warehouse process, documentation for every step, delivery crew suitability, route processing, delivery to home. Product pick and segregation, van bay allocation, loading documentation and verification, pick labels. Showroom delivery allocations and values-How this is calculated and why. Interaction with carpenter to understand varying times based on different roomsets.

Jebel Ali

Customer Care Process

Learning the importance within Homecentre on Customer Care. View the system utilised in showrooms to ensure consistent levels of customer care.

Jebel Ali

TBC

Inbound Operations

Review of the entire inbound operation. Goods arriving from suppliers, process, paper trail.

Jebel Ali

Setting & Picking Operations

Review of goods flow upon arrival at Warehouse, systems and process. The storing of flat packs and sofas.

Jebel Ali

Outbound Process

Understanding the goods movement from Warehouse to showrooms, customers. Process involved, detailing SRN, SDN, STS, WRN, WIN.

Jebel Ali

Workshop Operations

An understanding of the operation, staffing, systems, process of inventory/stocktake. Damage handling, repairs area and process, insurance claims, PQR processing.

Jebel Ali

TBC

Inbound Operations

Review of the entire inbound operation. Goods arriving through port, authority paperwork, shipping paperwork, process, paper trail.

RNA

Setting & Picking Operations

Review of goods flow upon arrival at Warehouse, systems and process. The process to segregate per territory. The picking and loading for individual territories.

RNA

Outbound Process

Understanding the goods movement from Warehouse to other destination warehouses, port departures, arrival paperwork, pre-advice.

RNA

Workshop Operations

An understanding of the operation, staffing, systems, process of inventory/stocktake. Damage handling, repairs area and process, insurance claims, PQR processing.

RNA

Home Centre Process Chart

Showroom Organisation Chart