48 housekeeping training basic standard

7/29/2019 48 Housekeeping Training Basic Standard

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HOUSEKEEPING TRAININGBASIC STANDARD

Conducted by:

Drs. Agustinus Agus Purwanto, MM

Jl Tukad Batanghari VIII/7A

Panjer – Denpasar 80225

Denpasar – Bali

Indonesia



1. Entrance Doors

Checked mechanical key, primary locking device or Secondary locking device – door guard Do not disturb sign Legal notice (per state and local government law) to

include departure time Safety and security instructions / and evacuation

map Notice advising guest to double lock door when not

in use



2. DRESSING DESK TOP

Guest folder (compendium) – hotel quality: toinclude the followings:

2. Stationary sheets3. Envelopes

4. Airmail envelopes

5. Airmail envelopes (VIP)

6. Notepads (luxury rooms / suites only)7. Note cards envelopes (luxury rooms / suites only)

8. Pen – hotel quality

9. Note pad with hotel phone number



2. DRESSING DESK TOP (continue)

1. Telex message forms (if the hotel has a telex machine)

2. Paging forms (where guests can be located: luxury roomsand suites only)

3. Luggage stickers (optional)

4. Directory of guest service (in booklet, and placed separatelyon the desk)

5. Post card (optional)

6. Room service menu

7. Door knob breakfast menu (at all times)8. Guest service questionnaire (1 per page)

9. Live plant or fresh cut flower (s) in vase (luxury rooms / suitesonly)



3. DRAWERS:

1. Religious books (Islamic & Christianity)

2. Swim suit bag (optional) – luxury rooms andsuits only



4. CLOTHES CLOSET

Coat hangers with paint bar Coat hangers with skirt clip Coat hangers padded (luxury rooms and suites only) Clothes hooks Tie rack (optional) Plastic laundry bags with laundry and dry cleaning

slips / sheets Extra pillow – different fro kind on bed, in a large

plastic Bathrobes – (suites, executives and luxury rooms

only)



5. BEDDING AND LINEN

Mattress and box springs with safety

specificationsBed – with minimum finishes sizes:

3. King size – 76 x 79 ins (193 x 200cm)

4. Queen size – 60 x 79 ins (152 x 200cm)

5. Double size – 53 x 79 ins (135 x 200cm)

6. Twin size – 36 x 79 ins (197 x 200cm)



6. COORDINATED LINEN

White or beige color Designer style (especially in luxury rooms and suites)

Minimum sheet length – 115 inches (292cm)Sheets per bed Sheets per bed (suites, executive and luxury rooms only) Coordinated bed spread per bed Blanket per bed – flame resistance Mattress per bed Pillows for double beds: minimum – 20×26ins (50.8×76.2cm) Pillows for twin beds: minimum – 20×26ins (50.8×76.2cm) Pillows for king bed: minimum – 20×26ins (50.8×76.2cm) or King pillows (optional) – 20.36ins (150.8×91.4cm)



7. FURNITURE

Chairs or chaise lounges, comfortable and corrosionresistant

Table, corrosion resistant. (these are for balconyfurniture, space permits)

Chairs, upholstered with arms or comfortable for dinning or working.

Couch seat plus desk chair maybe substituted for 2

arm chairs Floor lamp (this eliminate sway lamps) Table – minimum table top surface 101889 inches

(6,568 sq.cm); - 1,344 sq. inches (8.671sq.cm). Rectangular shape recommended



8. BATH ROOM: (USE “HOTEL

QUALITY” CRESTED BATH LINEN)

Bath mat – minimum of 20×34ins (50.8×36cm), 9.91bs(4.49kg) per dozen

Bath sheets – minimum of 30×60ins (76.20×150.40cm),18.01bs (8.16kg) per dozen. (suites, executives and luxuryrooms only).

Bath towel requirement may be reduced to two in theserooms

Bath towels – minimum of 27×50ins (68.58×127cm);13.51lbs (6.12kg) per dozen Face towels – minimum of 13×13ins (33.02×33.02cm);

1.316 (.59kg) per dozen Bath rug – non slip

Hand towels – minimum of 18×30ins (45.72×76.20cm)



9 PERSONAL AMENITY RECOGNIZED

WITH BRAND NAME

Shampoo – 102 (29.3ml) bottled

Conditioner – 102 (29.3ml) bottled Body lotion – 102 (29.3ml) bottled

Bath gel – 102 (29.3ml) bottled

Suntan lotion – 102 (29.3ml)Mouth wash – name brand: suites,

executives and luxury rooms only




WITH BRAND NAME (continue..)

Soap facial – 1.25oc (35g) minimum boxed or plastic

case

Soap deodorant – 2.25oc (64g) – boxed or plastic

case – suites, executive and luxury rooms only.

Replaces deodorant soap bar, need not to be

deodorant type soap

Shower cap – boxed, pillow pack or tube

Shoe shine mitt (cloth only) or sponge, boxed or

plastic case





Amenity try or basket

Shoe horn – suites, executive and luxuryrooms only Soap dish – “hotel quality”: applicable in

hotels that do not have a built in soap dish in

counter Toilet paper roll – recognized brand name

one in holder, one in spare in bath (in holder,or in decorative wrap or covered)





Facial tissue – recognized brand name(optional)

Glasses – water – “hotel quality” – glass, 802(227.3ml) minimum size. However, goodquality plastic glasses could be used for ground floor rooms or less expensive rooms

Bottle opener – fixedGrab bar – on the wall above tub, minimum

300lb pull





Ashtray – “hotel quality”, safety type 5ins

(12.7cm) minimum diameter Matches – standard fold type ox boxed

Waste basket – ignition resistant (plastic)

Hair dryer – suites, executive and luxury

rooms only

Magnifying mirror with light





Shower head – pulsating

Clothes line – retractable Shower curtain – fabric with separate liner

Clothes hook(s) on back of bathroom door,

two hooks required but be one fixed

Whirlpool bath tub-in master bedroom suites

only

Telephone – suites and executives only



11 GENERAL

19ins remote controlled colour TV – one per bedroom

24ins remote controlled colour TV – in console inexecutive or luxury rooms In suites, second TV must be remote control TV channel indicator plate on 19ins TV, plastic, metal or foil – indicates national network

stations, major cable stations, sports, news, andmovie channel (s)

NB: Controls for lights, TV, radio, etc may be builtinto bedside nightstand. Cable TV or satellitereception is required



11 GENERAL (continue...)

TV programme directory

Magazines – for major national, internationalor leisure publication depending upon market

Telephone by bedside, with modern features,

push button, long cord to reach table / desk.

Phone must have room number and hotelphone number on it




Telephone in suites and executive rooms

Telephone book with cover located near phone

Note pad with ‘hotel quality’ pen – next to

phone

Note pad holder – executive / luxury rooms

only




Ashtrays – ‘hotel quality’ – 5ins. (12.7cm)

minimum diameter Matches – standard fold type or boxed

Newspaper (National) delivered to room

(under door if possible on weekends) offered

at front desk and restaurants on weekends,complimentary. Strongly recommend having

selections at the restaurant.




Clock radio – by bed, ‘hotel quality’ with

alarm dimmer on read out recommendedwith instructions and stations

Full length mirror with polished edge or frame

where not built-in. Drape – 100% black out

and sheer curtains should extend all the wayto floor if structure of room allows




Waste basket by desk; metal or vingewrapped with metal liner

Purified drinking water – bottle or flaskminimum 24oc (710ml) required in therefrigerator

Safe: pay per use – in suites and executiverooms. However, it can be offered ascomplimentary in the hotel

Mini bar – in all rooms



12 LIGHTING BEDSIDE

All lamp on /off switches should be visible to

the guest, convenient, and easy to operate.Closet – light fixture need not to be in closet

as long as a minimum lighting level of 10 ft

candles is achieved

Bedside lamp. One 100watt bulb, or two 60watt bulbs must provide a minimum of 30

foot candles at reading level while seated in

bed



13 LIGHTING BATHROOM

Bathroom over sink – two 40 watt fluorescent bulbs

minimum, must provide minimum of 30 foot candles

at height of 5ft (1.52m) above floor Incandescent in bathroom – executive and luxury

rooms only

Floor lamps 100-watt bulbs must provide 30-foot

candles at seating reading level. Three-way fixture(50/100/150 watt bulbs) required for executive and

luxury rooms



13 LIGHTING BATHROOM (continue)

Entry way 60 watt bulb minimum, must

provide 20 foot candles of light on back of entrance door



14 STANDARD CLEANLINESS

All guest rooms and suites will be cleaned to

standard prior to being occupied by the guest All occupied guest rooms and suites will be

cleaned to standard daily

Daily guest room cleaning must begin not

earlier than 8.00am. it is management’sresponsibility to use its discretion to minimize

early noise.



1 STANDARD CLEANLINESS

(continue)

All occupied guest rooms must receive initialcleaning by 4.00pm daily

The hotel must provide complete roomattendant cleaning services on an “on call”basis up to a minimum of 7.00pm daily.Partial housekeeping services such as towelreplacement, bathroom amenityreplacement, etc, should be provided uponrequest on a daily basis.



15. LIST OF TASK HOUSEKEEPING

STAFF

1. H/01- Cleaning procedures

2. H/02 – Polishing3. H/03 - Preparing guest room

4. H/04 - Dealing with guest laundry

5. H/05 - Dealing with lost and found property6. H/06 - Dealing with guests special requests

7. H/07 - Employing personal grooming and

hygiene techniques




STAFF (continue..)

1. H/08 - Using the telephone

2. H/09 - Preparing public / function rooms3. H/10 - Dealing with pests

4. H/11- Receiving and issuing linen

5. H/12 - Dealing with complaints6. H/13 - Transferring guests

7. H/14 - Taking fire prevention and safety

action




STAFF (continue..)

1. H/20 - Taking action in emergencies

2. H/21 - Coordinating work with front office3. H/22 - Seasonal closing down

4. H/23 - Planning and controlling work at the

department6. H/24 - Inspecting the guest rooms

7. H/25 - Record keeping

48 housekeeping training basic standard

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