$4.8 bn revenue...tech mahindra business process services, provide a wide array of presentations and...
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$4.8 bn Revenue
112,900+ Associates
90 Countries
Group Companies
Target Group’s strong client relationships help it generate
significant recurring revenues. Target Group also has a
strong pipeline which provides for high earnings visibility and
cash flow generation.
Pininfarina’s legendary brand status will allow Tech Mahindra
powerful access to relationships the iconic designer has
nurtured with the best in the world over its 85-year history,
including with Ferrari, Alfa Romeo, Maserati and Peugeot.
The BIO Agency services brands across Financial Services,
Retail, Property, Travel, and Technology sectors and the
acquisition will help them make sizeable inroads into the
Fortune 100 / 500 Telecommunications and Enterprise clients
of Tech Mahindra.
TECH MAHINDRA serves client from product development to IT
2Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Tech Mahindra - Business Process Services (BPS)
Handle over 400 Mn+
Transactions per year
Provide Back Office and Front
Office support in 54+
Languages
Provide “Best in Class”
Platforms for Automation and
Service Delivery
Identified leader in Digital CX
Solutions : Nelson Hall, Gartner,
HfS
North America
Fargo – North Dakota
Latin America
Mexico
Sao Paulo, BrazilAfrica
Congo
Gabon
Ghana
Malawi
Nigeria
Zambia
Asia Pacific
India (13 centres)
Philippines (4)
Malaysia (1)
China (1)
Europe
Germany (2)
Poland
Hungary
UK
Ireland (2)
40300+ & 4000+ BOTSProfessionals across 15 countries | 30+ Delivery Centres | 54+ Languages
135+Global customers in Communications |
HLS | Retail | Hi-Tech | BFSI. High % of repeat
business.
400+ MillionTransactions
BPaaS Platform SolutionsNext Generation Platform Services -
Carexa, Socio, Tactix, Tecnico, OrderVu, OrderFix, Prism and UNO
Business Process Service
Group
Some Brands that we work
with
3Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Process Transformation in every walk of Business Powered as One Office transformation
New
Monetization
Opportunities
Complete
Process
Transformation
Increased Cost
Efficiency for
Customers
Detailed process analysis
Identification and elimination of Non-
Value adding (NVA) activities
Opportunities identification for automation
or optimization
Ensemble and map relevant KPIs
Consolidation and integration of services
Digital transformation through RPA, Shift-
lift, Omni-channel etc.
Nature of process itself undergoes
change
Customer experience transformed with
increase in satisfaction levels
Cost model changed from Capex to Opex
Introduce Next-Gen
solutions like Blockchain,
IOT, AI
Engage SMEs and
industry experts to help
develop synergies with
customer’s business
models
Boost revenues through
generation of completely
new business lines
Centralized Operations Across Business Lines
Partner
Ecosystem
4
4Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Platforms Services – Driving Digitalization & Automation
5Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Budapest Capability
350 Seats
Resource Skill Set Available
High degree of trainability, loyalty, government support
& balanced infra to support investment.
Large pool of highly educated associates with excellent
language skills.
German, English, Spanish, Italian, French, Dutch,
Swedish & Russian
Budapest, Hungary01
Our Key Customers Snapshot
Client Name Support Type
World’s Largest Chemical
ProducerService Desk Support
Leading Swedish Car
ManufacturerService Desk Support
American Technology CompanyBack Office for Human
Judgement
Germany based Pharma
Company
Back Office for Pharma Co-
Vigilance
Swiss Multinational Healthcare
Company
L2/L3 Support for SAP/O365/
Lync & SharePoint
German Automobile Company Testing
6Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Leipzig Capability
Leipzig
Address:- Hansa Haus, Grimmaische Straße 13-15
Reasons for selection
200 Seats Available in Site (Expandable)
Resource Skill Set Available
Customer Service Operations Resource (High
Availability)
Telecom Specialization Available
Leipzig, Germany02
7Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Growing European Delivery Capability
Reasons for selection1 Retail client.
Support from IDA, local councils &
recruitment agencies
Knowledge of local know-how of hiring &
recruitment due to presence in Ireland for
past 2.5 years. C
Currently operating 280 seats for 3 Telcos
+ Cost competitive and Value, high quality
talent, Domain know-how, Good customer
interaction skills and efficient delivery.
Waterford | TechM Site03
Reasons for selection
Multi Skilled and Multi Lingual workforce
Potential to deliver 30 languages from
one location
Government support for new service
providers through the Mayor’s office from
recruitment to infrastructure
Lodz | TechM site06
Reasons for selection
Cultural affirmation for our DACH Clients
Native Language support
High quality talent, Domain know-how, Good
customer interaction skills and efficient
delivery
Best suited for critical deliveries needing
constant interaction
Dresden | TechM Site05
Reasons for selection
Young workforce, high quality talent, Cost
competitive and Good value in securing
skills for customer service.
Established TechM presence since 2007
with good networking support with Local
partners, specialist hiring agencies and
the Council's business support team.
Belfast | TechM site04
UK&I Continental Europe
8Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
We Excel at What We Do
Golden Peacock Business Excellence Award (2016) Ghana Information Technology & Telecom Awards (GITTA)
Included in the IAOP’s Global Outsourcing 100 rankings (2015) UK Digital Business Award (2016) Best Customer Experience Initiative(2016)
ECCCSA - Learning & Development - Bronze winner of Most Effective Learning & Development Program - 2016
VERIZON-Tech Mahindra wins NASSCOM BPM partnership Award (2016) GSA Award - International Outsourcing Contract of the Year (2017)
Gallup Great Workplace Award – 2016 & 2017 Customer Centricity & Operational Excellence - UK Business Awards (2017) Netgear award for Highest FCR (2015 -2018)
ISG Paragon Award - Australia 2018 NASSCOM Customer Excellence Awards 2018 - “ Co-Creation” CX Vendor Excellence Award – “Bronze Category”
9Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
Create new revenue streams
Sample outcome:
% efficiencyimprovement
Sample outcome:
75% traditional business &
25% digital business
Sample outcome:
Increased customer revenues
by x% through Digital Disruption
Run, Change & Grow
Taking our strategy to 800+ accounts
Transform businessprocesses
Deliver operational
excellence
RUN BETTER CHANGE FASTER GROW GREATER
10Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.
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