435. adam st (1): nlpg nsg awards 2008

8/8/2019 435. Adam St (1): NLPG NSG Awards 2008

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NLPG NSG Exemplar Awards 2008

NLPG Most creative

WinnerDartford Borough Council

The project used the LLPG to co-ordinate information from various sources about theeergy efficiency of properties within the Dartford area. This formed part of the Councilssustainable homes strategy. Information was combined from Building Control,Development Control, Estates, Housing, British Gas, Council Tax and survey work fromlocal residents to create a SAP rating of properties within Dartford. This informationwasused to target improvements to properties with the help of external organistions, toprovide evidence to policy makers.

This project shows how the UPRN can collate various datasets into a commonframework and provide a way for this information to be shared among partners. Thecurrent system is scaleable and allows for additional data to be included when required.Dartford Borough Council has been able to target limited resources in dealing withproblem areas which has resulted in real improvements in the quality of life for residents.This abilty to present maps and other forms of data to property level has helped promotethe issues over climate change and energy efficiency measures.

John Hayes presenting the Award to Tony Clark, GIS Off icer, Dartford Borough Council

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Runner-upLondon Borough of Barking and Dagenham

For the use of their LLPG in Mapping and Monitoring Borough Migration. The projectused the LLPG as means of monitoring internal and external migration in the borough.By cross referencing the LLPG to other council systems, the borough is able to build a

picture of migration movements and pattern since 2006.

John Hayes presenting the Award to Chris Sale, Policy and Partnerships Officer, London Borough of Barking andDagenham

Runner-upRoyal Borough of Kingston-upon-Thames

For its use of its LLPG to prepare for a more efficient and cost effective waste collection

service. The council undertook a wide-ranging survey of the boroughs residentialproperty stock to prepare for a new Waste and Recycling Contract. The survey wasbased around the LLPG and the opportunity was seized to check and enhance the landuse classification required by BS7666 2006. This project demonstrates that joined upworking and opportunism can produce a win win result a more efficient and costeffective Refuse Collection service and a more accurate and enhanced LLPG.

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John Hayes presenting the Award to Tony Klein, Surveyor, GIS & Data Collection Officer, Royal Borough of Kingstonupon Thames

Highly commended

As well as awarding a winner and 2 runners-up in this category, the judges wanted toacknowledge the work of 2 further authorities by awarding them a highly commendedcertificate.

Highly commendedChorley Council

Chorley for their work linking their LLPG with MOSAIC data to allow the Council to builddetailed profiles of communities and areas below ward level. From these profiles it waspossible to highlight areas of social deprivation and disadvantaged customer groups andapply a programme of multi-agency activity tailored to meet the needs of specific groups

within the Borough.

Highly commendedShepway District Council

Shepway for their work on expanding the availability of its green waste collection serviceand to start charging for the previously limited free service.

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NLPG Best Business Transformation

WinnerSouth Tyneside Council

Making the most of Council held information to transform service delivery has beencentral to South Tyneside Council since 2004. The Varney report on ServiceTransformation recommended that 50% of activity should be moved from the phone tothe web. This is borne out by the latest published figures for typical transaction costswith 0.17p for a web transaction, 4.00 for a phone transaction and 7.81 for a face-to-face transaction (Source: NWEGG). The N14 'Avoidable Contact' indicator has provedcontroversial and SOCITM says that all enquiries coming into a council through non-webchannels for information and transactions that are available on the web should beregarded as 'avoidable contacts'. For this reason one of the Council's main objectivescontinues to focus on improving the provision of citizen focused information andtransactional opportunities, through automation, improved access and a personalisedalert service all enabled by their LLPG.

Runner-upChiltern District Council

Chiltern District Council has realised significant savings, increased service efficienciesand improvements in customer care by re- engineering business processes using theLLPG within a corporate environment, diminishing the number of disparate addressdatabases held within the authority from 29 to one. As well as underpinning the Council'sown information systems, the LLPG has been used in a GIS based partnership internetportal called 'Bucksmaps' for over six years. Chiltern is also embarking on a project thatincludes assessing the County Fire and Rescue Services addresses against the LLPG.

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people they serve and protect. Response times will be improved literally saving lives.Business transformation has been achieved and effeciencies realised.

John Hayes presenting the Award to Carl Walker, Risk Information GIS Systems Development, Surrey Fire & RescueService

Highly Commended

The judges wanted to recognise the work of a four additional authorities by providingthem with a highly commended certificate.

Highly commended

Nottingham City Council for the use of their LLPG to underpin the Customer ContactCentre which aims to revolutionise the experience of customers with Nottingham City

Council.

Highly commended

Blackpool Council for their use of the latest mobile technology, which allows the mobileworkforce to access the centrally held LLPG in real time in order to improve the deliveryof street scene services to residents, businesses and visitors.

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Highly commended

Caradon District Council for the development on its in-house Gazetteer System whichutilises the power of multiple address-based systems and links them together to providea useful pot of Property Based information that can be used by any department.

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Best use of NLPG data by a partner

WinnerNottingham City Council

A partnership between Nottingham City Council, the Environment Agency andNottingham Regeneration Limited.

The River Leen and Day Brook Flood Risk Assessment is a partnership project aimed atinforming land use planning decisions regarding flood risk and regeneration around anarea that was once heavily used by water-intensive and highly polluting industries. TheLLPG was used to inform the number and nature of properties within the flood risk areasso that better informed decisions and communication strategies could be produced. Thisproject is an example of the full use and value of the LLPG, not only as a source of thelatest, most accurate and complete address information but also an example of theadded value and granularity of data that can be harvested from back office systems thathave been integrated to the LLPG via the UPRN.

John Hayes presenting the Award to Mary Burton, LLPG Data Manager and Gareth Osborne, eGov Database Assistant

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Runner-upSedgefield Borough Council

Partners include: Sedgefield Borough Council and the Sedgefield Borough Crime andDisorder Reduction Partnership.

Sedgefield Borough Council has one of the lowest crime rates in the UK; 26% lower thanthe national average, but the fear of crime and the effect crime may have on theneighbourhoods, does not reflect this. The aim of this partnership project has been toaddress the fear of crime and strategically target resource to areas where crime ratesare highest. The aim of the project is to bring together Sedgefield Borough Council andthe Crime and Disorder Reduction Partnership in order to develop a strategic approachto the very localised issues of crime and anti-social behaviour.

Using NLPG data from the Customer Service Centre crime, antisocial behaviour can betargeted at the Neighbourhood Level addressing the fear of crime and substantiallyimprove specific areas. Sedgefield Borough Council will become part of a wider newunitary council in April 2009. As such the ground-breaking approach of the Sedgefield

Crime and Disorder Reduction Partnership could be rolled out across the new authorityas a model of Partnership working.

John Hayes presenting the Award to Lyn Smith, GIS Officer/LLPG Custodian, Sedgefield Borough Council

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Runner-upCity of Durham Council

Partners include: County Durham E-Government Partnership partnership between allthe Durham District Authorities and Durham County Council. This district councilsinclude: City of Durham Council, District of Easington Council, Sedgefield Borough

Council, Derwentside District Council, Teesdale District Council, Wear Valley DistrictCouncil, Chester-le-Street District Council, Durham County Council.

The County Durham E-Government Partnership was set up to work together across allboundaries to deliver quality, joined-up, customer-focused services regardless ofpersonal means, locality and circumstances. To achieve this vision, it was recognisedthat the NLPG was the key to joining-up and delivering quality services across allpartnership areas. With the advent of LGR, the CRM has provided a solid base fromwhich the partner authorities can merge into a single unitary using the NLPG as the keyto link all services and information.

John Hayes presenting the Award to Andrew Young, Asset Manager and Lyn Smith, GIS Manager/LLPG Custodian,Sedgefield Borough Council

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NSG Best Streetworks Application

WinnerLondon Borough of Camden

Nowhere in the country is management of the highways and traffic movement moredemanding than in central London. The system at Camden enables residents to reporthighway problems online and the public have access to a comprehensive web-basedrecord of all street works taking place. Since implementing the programme, the Councilhas drastically transformed the service for customers and has significantly improvedback office efficiency. A key component is the web-based street works register, whichprovides details of the Council's own road works, as well as utility company works,temporary road closures an application for skip, crane and scaffold licences. Residentscan also now sign-up for e-alerts to receive information about works happening in theirstreet.

Runner-upKent Highways Servcies Alliance

Kent Highway Services Alliance relies upon the Local Street Gazetteer to deliver servicelevel improvements in response to citizens' demands for speedy identification and repairof potholes and other road defects. Advice from Councillors, citizen surveys, mediamonitoring and call centre records consistently identify the efficient and effective repair ofpotholes etc. as a prime public demand. Kent inspects and maintains over 8000kilometres of highway. The LSG provided the essential tool to review road hierarchy andHighway Safety Inspectors' routes, leading to an integrated 'start to finish' systemconnecting up the Customer Call Centre, Highway Inspectors, and street defect repaircontractors.

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John Hayes presenting the Award to Jonathan Williams, GIS Analyst, Kent Highways Services Alliance

Runner-upConwy County Borough Council

Conwy developed a unique Streetworks database to facilitate daily Streetworks tasks.The project worked hard to utilise the LSG to enable a more efficient and electronicworking environment and led to substantial service improvements. This databaseencouraged the use of the LSG throughout the Highways Department it also encouragedthe LSG to expand to include Public Rights of Way. The project highlighted theimportance of maintaining the LSG to a high standard.

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Most innovative use of Additional Street Data

WinnerKent Highways Services Aliiance

Kent Highway Services Alliance, in partnership with Kent Wildlife Trust, Kent HeritageConservation and street works promoters, is successfully protecting Kentsenvironmental, cultural and historical heritage.

The Local Street Gazetteer, and an innovation for graphic display of Associated StreetData, are essential means to safeguard Kents wildlife and ancient monuments frompotential damage by street works activity. Kent has 55 miles of verges rich in flora andfauna including dormice, butterflies and grass snakes. Richard Moyse, Kent WildlifeTrusts Head of Conservation and Policy, states Kents Roadside Nature Reserves playa crucial role in conserving wild habitats and rare wild plants, including many species oforchid. By making sure they are shown in the ASD, we're able to remove risk ofaccidental damage to wildlife by works on the road verge. As a result, wildlife cancontinue to enjoy Kents road verges, and people can continue to enjoy roadsidewildlife.

John Hayes presenting the Award to Stewart Anandappa, GIS Analyst, Kent Highways Services Alliance

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Runner-upMounthmouthshire County Council

A single integrated gazetteer underlies all highway, address and location basedinformation, this encompasses every aspect of service delivery by the authority and itspartner organisations. Building quality into this key corporate dataset is a foundation for

all future e-government and business transformation. Being a level 3 LSG is a marker,but the true measure of success is the widespread use by the business to poweroperational services. This project aims to build in quality by undertaking a full networkreview, verifying each aspect and producing an auditable decision.

John Hayes presenting the Award to Richard Healy, GIS Manager, Monmouthshire County Council

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NLPG NSG Best integrated use of the NLPG and NSG

WinnerLondon Borough of Haringey

This purpose of Haringeys project was to provide GIS functionality to an existing faultreporting form used by citizens. The additions of the GIS functionality made it necessaryto incorporate the use of NLPG and NSG data to provide the online form with locationintelligence.

Haringey have demonstrated the ablilty to maintain their own data to a high standard,and then go one step further by making use of it so that the business and residents canbenefit through an online, 24 hour service. The solution took a popular online serviceand enhanced and tailored the service to meet the needs of residents whilst aiming tostreamline business processes. The solution made the use of current IT systems,resources and knowledge to provide a cost efficient solution that improves our responsetimes to calls, therefore keeping our residents happier and improving their perception ofthe Council.

Runner-upMonmouthshire County Council

A sea change to the authoritys service delivery methods and infrastructure was requiredto meet Government guidelines such as delivering e-government, provide distributedservices, support home working demands and making data accessibility locationindependent.

A single integrated gazetteer underlies all highway, address and location basedinformation, this encompasses every aspect of service delivery by the authority and itspartner organisations. This vital corporate dataset has to be definitive, unambiguous,verified and fit for purpose for both highway and property based services. The goal is adefinitive name, extent and maintenance responsibility with supporting documentationthat meets the needs of both highway and property based services.

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John Hayes presenting the Award to Richard Healy, GIS Manager, Monmouthshire County Council

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NLPG Most Improved

This category was judged on the performance of a local authority since 1st March 2008in relation to the NLPG MSA objectives for 2007 to 2008.

The judges took account of the relative improvementsand consistency of updating,specifically daily updating, an analysis of positional accuracy and property classificationimprovements, the level of linkage achieved to Council Tax and Non-Domestic Ratesand the speed of anomally resolution.

WinnerLondon Borough Lewisham

John Hayes presenting the Award to Gary Simms, Property Systems Information Manager and London Borough ofLewisham Fuad Yasuf, LLPG Manager

Runner-upBirmingham City Council

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John Hayes presenting the Award to Birmingham City Council, Anne Shaw, Principle Project Leader, Birmingham CityCouncil

Runner-upCaerphilly County Borough Council

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NSG Most Improved

The NSG category was judged using the following criteria:1. number of health check errors removed.2. number of streets added.3. number of special designations added.4. number of ESU coords added.

It was decided that 1 should take precedence so the winner was the authority that hadremoved the most errors.

Then, from the top ten number of healthchecks removed we took the two authorities thathad performed best under the other critieria.

WinnerWarwickshire County Council

John Hayes presenting the Award to Karen Hardy, HMIS Trainee ICT Project Manager, Warwickshire County Council

Runner-upHampshire County Council

Runner-upLeicester County Council

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NLPG NSG Best Integration of the NLPG and NSG

The Best Integration of the NLPG and NSG Award was judged on a comparativeanalysis of the streets data between LLPG and LSG within a local authorityadministrative area.

Judges looked for synchronicity of all street types, level 3 geometry and workingrelationships between Street Naming and Numbering / LLPG processes and thehighways function.

However it simply proved impossible to differentiate between the eight authoritieswho all scored very highly on this criteria. The judges therefore decided not todeclare an overall winner and to present all sevenwith a highly commendedcertificate.

Highly commendedBury Metropolitan Borough Council

Highly commendedLondon Borough of Brent

John Hayes presenting the Award to Alisdair MacLean, GIS Manager, London Borough of Brent


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Highly commendedLondon Borough of Ealing

John Hayes presenting the Award to Darren Bestley, GIS Manager, London Borough of Ealing

Highly commendedLondon Borough of Lewisham

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John Hayes presenting the Award to Gary Simms, Property Systems Information Manager, London Borough of Lewisham

Highly commendedLondon Borough of Sutton

Highly commendedLuton Borough Council

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John Hayes presenting the Award to Simon Bailey, LLPG and RIG Development Officer, Luton Borough Council

Highly commendedWarrington Borough Council

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435. adam st (1): nlpg nsg awards 2008

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