42144383 management control systems in services organization
TRANSCRIPT
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Management Control Systems in aService Organizations
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Characteristics
•Absence of Inventory Buffer•Difficulty in Controlling Quality•Labour Intensive•Multi-Unit Organizations
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Classification
•Professional Organizations•Financial Service Organizations•Health Care Organizations•Non-Profit Organizations
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Management Control Systems
•Pricing•Profit Center & Transfer Pricing•Strategic Planning & Budgeting•Control of Operations•Performance Management & Appraisal
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PSG Special Characteristics
•Goals•Professionals•Output and Input Management•Small Size•Marketing
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•Financial Service Organization
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Financial Service Organization
•Commercial Banking•Investment Banking•Retail Brokerage•Insurance
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Financial Service Organizations
Huge Economic ContributionUse Of Information TechnologyNeed for Control SystemsNew Forms of InstrumentsNew Research
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FSO- Special Characteristics
•Monetary Assets•Time Periods of • Transactions •Risk and Reward Technology
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Health Care Organizations
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Health Care Organizations---special characteristics
•Difficult Social Problems•Change in Mix of Providers•Third Party Payers•Professionals•Quality Control
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•Budget Preparation•Strategic Planning•Acquiring New Equipments•Quick availability of Information•Financial Performance•Identifying Variances
HCO- Management Control Systems
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Non Profit Organizations
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What are Non-Profit Organizations ?
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•Absence of Profit Measure•Contributed Capital•Fund Accounting•Governance
NPO- Special Characteristics
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•Product Pricing•Strategic Planning•Budget Preparation•Operation & Evaluation
NPO- management control systems
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Case Discussion
HarlanFoundation
Metropolitan Bank