4.16 employees are facilitated with refreshershodhganga.inflibnet.ac.in › bitstream › 10603 ›...
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4.16 EMPLOYEES ARE FACILITATED WITH REFRESHER
COURSES AND TRAINING FOR THE ADOPTION OF NEW
TECHNOLOGY
Frequency Percent Valid Percent Cumulative Percent
DISAGREE 31 62.0 62.0 62.0
AGREE 19 38.0 38.0 100.0
Total 50 100.0 100.0
Table 1.16
The table 1.13 shows the respondents views are falling in two categories
disagree and agree. Employees response shows that majority of the responses 62% are
disagree with facilities of courses and training programme when new technology is
upgraded or adopted. 38% of the responses show there is facilities provided refresher
courses and training programs.
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122
4.17 EFFECTIVE USE OF THE TECHNOLOGY IN COMPARISON
WITH DEVELOPED COUNTRIES
Frequency Percent Valid Percent Cumulative Percent
DISAGREE 35 70.0 70.0 70.0
AGREE 15 30.0 30.0 100.0
Total 50 100.0 100.0
Table 1.17
effective use of the technology when it is compare to developed countries
organizations. 30% of the responses indicates that the effective use of the technology
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124
4.18 EMPLOYEES RECEIVES ALL PROFESSIONAL
INFORMATIONNECESSARY TO PERFORM THEIR
PROFESSIONAL TASKS
Frequency Percent Valid Percent Cumulative Percent
DISAGREE 29 58.0 58.0 58.0
NEITHER AGREE
NOR DISAGREE10 20.0 20.0 78.0
AGREE 10 20.0 20.0 98.0
STRONGLY AGREE 1 2.0 2.0 100.0
Total 50 100.0 100.0
Table 1.18
58% of the responses show that employees do not receive professional
information, which is necessary to perform the professional tasks. 20% of the
response shows that employees receive the necessary to perform their professional
tasks through the communication technology.
125
126
Hypothesis Test Results
H01: All level of the organization is having significant usages of the
technology.
Test Statistics
JOB CATEGORY OFTHE RESPONDENT
TECHNOLOGY IS USED FORINTERNAL COMMUNICATION
WIDELY
Chi-Square 7.360a 16.400b
df 5 3
Asymp. Sig. .195 .001
a. 0 cells (.0%) have expected frequencies less than 5. The minimum expected
cell frequency is 8.3.
b. 0 cells (.0%) have expected frequencies less than 5. The minimum expected
cell frequency is 12.5.
Hence p<.001, hence the null hypothesis is rejected. And alternative
hypothesis is accepted. Since footnotes state that no cell has expected count less than
5, so the condition for using Chi-square is not violated.
127
H02:Experienced employees having significant usage of technology.
Test Statistics
WORK EXPERIENCE OF THERESPONDENT
RESPONDENT FREQUENCYOF USING TECHNOLOGY
Chi-Square 11.120a 59.600a
df 3 3
Asymp. Sig. .011 .000
a. 0 cells (.0%) have expected frequencies less than 5. The minimum expected
cell frequency is 12.5.
Hence p<.001, hence the null hypothesis is rejected. And alternative
hypothesis is accepted. Since footnote states that no cell has expected count less than
5, so the condition for using Chi-square is not violated.
128
H03: developing country organizations have significant use of technology same
as developed nations
Test Statistics
EFFECTIVE USE OF THE TECHNOLOGY INCOMPARISON WITH DEVELOPED COUNTRIES
Chi-Square 8.000a
df 1
Asymp. Sig. .005
a. 0 cells (.0%) have expected frequencies less than 5. The minimum
expected cell frequency is 25.0.
Hence p<.005, hence the null hypothesis is rejected. And alternative
hypothesis is accepted. Since footnote states that no cell has expected count less than
5, so the condition for using Chi-square is not violated.
129
Chapter-5
Conclusions& Recommendations
The research shows that employees are aware but not skilled in
communication technologies and same is responded. Among the respondents it is
accepted that use of technology is helpful and effective in comparison of other
interpersonal communication and skills. The usage of the communication technology
for interpersonal communication is not effective in comparison with developed nation
organizations. Although the organizations are having technological tools like internet,
intranet, desktops and other handheld devices at different level of management, but
they are not frequently used for internal communication amongst all levels of the
techno
communication skills. Another reason is disinclination of the organization to adopt or
upgrade the latest tools and technology for communication. There is closed
communication climate in the organizations because employees do not feel free to
discuss the official or personal issues with their colleagues and employees do not
receive any information, which is necessary to perform their professional task through
communication technology.
Awareness of the technology is there among all the employees but technology
is used in the limited levels at managers and assistant managersonly. Other job
categories are not much familiar with use of technology for interpersonal
communication. Other employees use the communication technology for other
purposes.
Factors that affect the technological communication climate are the employees
not having the necessary skills and motivation to use such tools and technology.
Another reason is disinclination of the organization to adopt or upgrade the latest
tools and technology for communication.
Traditional methodology is used to communicate the information to the
subordinates and vice versa. There is closed communication climate in the
organizations because employees do not feel free to discuss the official or personal
issues with their colleagues and employees do not receive any information, which is
necessary to perform their professional task through communication technology.
130
42% of the respondents are disagree with the statement and 8% of the
respondents are strongly disagreethat technology is used widely for internal
communication, whereas 14% respondents strongly agrees with the usage of
technology in the their organizations.
Further 72% respondents there is no necessary skill with the employees of the
organization to use the communication technology, and minority of the respondents
(20%) belief that organizational employees is having necessary skill to use the
technology.
58% of the employee do not discuss freely the issues with their officials , 32%
employee are neither agree nor disagree and only 6% of employees says they have
freedom to discuss the issues with the officials. There is closed communication
climate with officials especially through communication technology. Majority of the
respondents (64%) are disagreeing with the statement that organization upgrade or
adopt the technology with the demand and competition. Respondent agree with
statements are 28% and 4% of the respondents are strongly agree that there is
willingness of the organization to upgrade or adopt the technology.
In this research the respondents views are falling in two categories disagree
and agree. Employees response shows that majority of the responses 62% are disagree
with facilities of courses and training programme when new technology is upgraded
or adopted. 38% of the responses show there is facilities provided refresher courses
there is no effective use of the technology when it is compare to developed countries
organizations. 30% of the responses indicates that the effective use of the technology
58% of the responses show that employees do not receive professional
information, which is necessary to perform the professional tasks. 20% of the
response shows that employees receive the necessary to perform their professional
tasks through the communication technology.
Based on this analysis It is clearly observed that appropriate IT infrastructure
with other supporting modern tools and technologies already exist in the organizations
but lack of awareness and improper training processes are not allowing them to
harness their full potential towards new paradigm shift in communication climate.
Today we are living the world where anytime, anywhere via any device culture has
131
already been adopted. Regardless of specialized high end training to employees; they
reality.
Recommendations
Organizations must enhance technology based communication for internal
communication through;
a) Providing them necessary end user and friendly skills to use the technological
tools by providing training programs.
b) Encouraging them to use the technological tools for internal communication.
c) Providing information to perform the job through the technology based
communication
d) Ample opportunity to consult with each other acrossdepartments in safe and
open system environment from different locations
The less experienced employees and the newly recruits should be provided with more
orientation programs so that they will be motivated to contribute more.
Employees should be motivated and committed to take additional tasks and
responsibilities. Special care andAttention should be taken in this regard by the
organizations and by the policy makers.
Majority of the employees in these organizations perform only medium level of
communication climate. Only managers and assistant managers have a high level
communication environment. Majority is in the medium level. It is easytotransit them
to the high levels by providing orientation programs on effective communication to
achieve organizational goals and success.
Female employees should be empowered and should be given participation in each
level of organizational activity.During their maternity period female employees may
work even from their home by using power of communication technology.
Those factors which are categorized as high level of communication climate should be
retained by the suggestive measures should be implementedby each organizations
depending upon their policies, rules and the types of governance.
132
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