4101 gautier-vancleave rd. ste. 102 gautier, ms 39553 (228) 497-6999 marc gold & associates©1...

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4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates© 1 Conducting an Employer Needs Analysis Developing the Employer’s side of the “needs template” for customizing job descriptions

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Page 1: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 1

Conducting an Employer Needs Analysis

Developing the Employer’s side of the “needs template”

for customizing job descriptions

Page 2: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 2

Unbundling demand

Employers have typically met needs by bundling demands into job descriptions.

Job seekers with complex lives often don’t have the “whole package” to offer.

Customized Employment allows employers to “unbundle” demand and to take advantage of discrete competencies.

Page 3: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 3

Employer Needs Analysis

Unmet Workplace Needs:

This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be.

Tasks better performed by others:

This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers.

Specific benefit to enhance business:

This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.

Page 4: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 4

Employer Needs Analysis

All workplaces have unmet needs, even when fully staffed, but particularly in difficult economic times

Page 5: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 5

Employer Needs Analysis

Employers can turn each unmet need into a task.

1. Excess data entry

2. Assisting receptionist during heavy calling

3. Performing episodic duties: collating for meeting

4. Augmenting low producing employees

5. Relieving employees during break

Page 6: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 6

Employer Needs Analysis

Each unique workplace has needs

Job Developer

During Job Development, the Job Developer negotiates to perform a Needs Analysis

Page 7: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 7

Conducting an Employer Needs Analysis

This process can be conducted in four ways:As a part of individualized job development,

following the tour, one employer at a timeAs a part of informational, “discovery”

interviews with employers, concurrent with individualized job development

As an effort to assist a business (larger) to adopt internal customization

As a part of general activity in the community by job developers, family members and job seekers

Page 8: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 8

Employer Needs Analysis: During each contact

An Employer Needs Analysis most often negotiated during job development. The analysis typically occurs on the second or third interaction with an employer and often follows the tour of the business.

A Needs Analysis may take from 1 – 3 hours or more to conduct, depending on the number of workplace areas to be examined and the size of the business.

Page 9: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 9

Negotiating a Needs Analysis

Job developers can offer three options for conducting a Needs Analysis:

1. Conduct the Analysis at no charge to the employer

2. Conduct the Analysis in a partnership between employer representative and provider

3. If desired, have the employer conduct the Analysis without assistance

Page 10: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 10

Employer Needs Analysis based on an Informational Interview

• Contact employer with a rationale of community need

• Discuss the role of a needs analysis to determine unmet needs for CE

• Spend discussion time with employer to understand the business

• Tour the business, thoroughly, noting the culture and various tasks

• Arrange for an opportunity to spend several hours observing in various work areas

Page 11: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 11

Job based on an Informational Interview

Identified general needs in:

• Reception

• DJs area

• Advertising

• Station manager’s office

Page 12: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 12

Employer Needs Analysis: Employee/task focus

Target employees performing job tasks to identify possible areas that might need additional support:• Episodic duties• Tasks better performed by others at a lower

pay grade• Tasks needing additional production assistance• Back-ups/Bottlenecks• Material/tool supply• Interruptions• Wasted motions

Page 13: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 13

Episodic task: Setting up a drum set

Page 14: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 14

Slower component/Task better performed by others: Inserting background greenery

Page 15: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 15

Unmet need: Delivery of faxes

Page 16: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 16

Material supply: Stocking cash registers

Page 17: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 17

Employer Needs Analysis: Environmental focus

Notice non-task related issues:• Unattended materials/documents• Waste/scrap materials• Consistent errors• Misplaced materials/goods• Dusty, broken, dirty goods/materials• Missed opportunities• Unsafe or unsightly conditions

Page 18: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 18

Unsafe conditions: Sweeping laminate chips

Page 19: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Employer Needs Analysis: Customer focus

As appropriate, focus on customers who use the business

• Customers waiting• Customers confused• Customers needing specific

information• Customers angry or with complaints• Customers needing assistanceMarc Gold & Associates© 19

Page 20: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 20

Customers waiting: Medical Imaging

Page 21: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Assisting larger employers to offer customized employment

• Contact desired employer presenting the concept of CE and its business value

• Assist the employer to conduct a needs analysis

• Negotiate the possibility of the employer contacting your agency for a proposal(s) to meet identified needs

• Assist job seekers to create a proposal and visual resume

Marc Gold & Associates© 21

Page 22: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Chris was assisted to apply to a large managed care organization

Marc Gold & Associates© 22

Page 23: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 23

General observations while in community

Employment staff can take the opportunity to observe unmet needs in a variety of publicly available settings in the community:

• Outside areas of businesses• Inside retail settings, common areas such

as malls, etc.• While receiving services in community or

at home• While traveling around community

Page 24: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Zon was employed as a result of an informal, community needs analysis done with a neighboring employer

Marc Gold & Associates© 24

Page 25: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 25

Unmet needs: Filing and sorting

Page 26: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Using a Needs Analysis Form

Employer Needs Analysis Company: Adams County General Hospital Date Sept. 30, 201_Employer Contact Gerald Jordan, Hospital AdministratorPerformed by Charlotte Guy, Transition SpecialistAgency Natchez SchoolsPerformed by Brenda Thompson, Special Ed. Teacher Agency NHSPerformed for Sadie JonesEmployer Representative Assisting Felicia Roberts, Human

Resources ManagerEmployer Representative Assisting Violet Green, Office ManagerDepartments/Areas Observed Business office, records = B/R(use letter codes) Gift Shop= GS Cafeteria = C Other= O Total Time Spent in Analysis 4 hrs. total 

Marc Gold & Associates© 26

Page 27: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Using a Needs Analysis Form

Observations of Employees: Frequency Unmet Unbundled Benefit to

Need Task Employer  1. Stocking salad bar (C) 30 min. X 2. Cleaning salad bar (C) 15 min. X 3. Specialty salad prep (C) 3/day X 4. Searching for misfiled

documents (B) 30 min. X 5. Copying records (R) 10/week X 6. Assisting with excess

copying (B) 2/day X 7. Making coffee (B/R) 3/day X 8. Answering phone during

lunch (B) 1/day for 1 hr. X9. Preparing certified 20/week X

letters (B)Marc Gold & Associates© 27

Page 28: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Using a Needs Analysis Form

Marc Gold & Associates© 28

Observations of Work Freq. Unmet Unbundled Benefit toEnvironment Need Task Employer 1. Placing food in refrigerator following delivery (C) 3/week X2. Delivering documents to departments (B) 1/day 3. Entering data from Constant X  old files (B)4.Stocking supplies after delivery (B/R) 1/week X5.

Page 29: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 29

Using a Needs Analysis Form

Observations of Customers Freq. Unmet Unbundled Benefit to Need Task Employer

  1. Assist customers in choosing gift or flowers (GS) Varies X2. Direct families and visitors to patient rooms (O) 2/hour X3.Offer coffee to families in waiting room (O) Constant X

Page 30: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Using a Needs Analysis Form

Marc Gold & Associates© 30

Employer determined Freq. Unmet Unbundled Benefit toTasks Need Task Employer1. Collecting wheelchairs and returning to dept, 2/day X2. Pushing patients from room to car 2/hr. X3. Cleaning wheelchairs 1 day/wk. X4. Dusting pictures in lobby 1/wk. X5. Cleaning rehab equipment 1 day/wk. X6. Dust/clean/trim plants in lobby 1/wk. X7. Wipe tables in cafeteria 2-3 hrs./day X8. Dust ceiling fans 1/wk. X9. Fruit/veggie prep in cafeteria 2 hrs./day X

Page 31: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999

Using a Needs Analysis Form

Marc Gold & Associates© 31

Job Seeker Task List Employer Task List 

1. Shredding 1. 2. Running errands 2.3. Delivery 3. Delivering documents to

departments4. Copying 4. Copying patient records;

assisting with excess copy5. Filing 5.  6. Sorting, Collating 6. 7. Matching checks to 7.