4.1 interpersonal communication

8/13/2019 4.1 Interpersonal Communication

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Humanitys most important characteristic

Builds rapport , understanding

Why do we communicate? Why do we need interpersonal

communication?

Ineffective communication


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VERBAL NON VERBAL

ORAL WRITTEN

BODYLANGUAGE

PARALANGUAGE

SPACELANGUAGE


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HEAD HELD HIGH

HEAD BENT LOW


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FACE EXPRESSIONS


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RAISEDEYES

SMILINGEYES

FIXED EYES

EVASIVEEYES


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Pitch variation Speaking speed

Pause

Variation in volume Non fluencies

Word stress :

Did you gofor a walk yesterday?Did you go for a walkyesterday?

Did you go for a walk yesterday?


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Intimate space : within 18 inches

Personal space :from 18 inches to 4 feet

Social space : from 4 feet to 12 feet

Public space : beyond 12 feet.


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We form our reality

Stereotypes and prejudices

Cultural Barriers Differences in knowledge levels


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This is a beautiful little girl. Her name is Little Red

Riding Hood, because she has got a nice and red

hood.


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One day her mother tells her : Granny is ill, in bed;

go and take her some cookies.


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the big bad wolf seesher in the forest; he

decides to stop and talk

with the little girl.


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So, he decides to run very fast and he

arrives before Little Red Riding Hood.

-Hello, my dear little girl?

What is this lovely young lady doing here?

- Hi, Im going to grannys house, becauseshe is ill.

What a delicious dinner!


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When Granny sees the bad wolf, she is terribly

afraid, so she runs away; the bad wolf goes to

granny's bed, pretending he was the old lady.


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Meanwhile, the little girl arrives; she knocks on the

door. The wolf tells her to come in. When she sees

granny so different, she is so afraid, that she cries

and runs away.


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A wood cutter is

near and he hears

the little girl, so he

decides to kill the

big bad wolf. But

the wolf managed

to jump out of the

window and ran

as fast as hecould.


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When thewood cutter

goes away

Little Red

Riding Hoodand her

granny have

some tea and

they eat the

cookies.


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The forest was my home. I lived there and I cared about it. Then one day, while I

was cleaning up some garbage, I heard footsteps. I leaped behind a tree and

saw a little girl coming down the trail carrying a basket. I stopped to check her

out. I asked who she was, where she was going, where she had come from, and

all that. She turned up her nose and told me she was going to her grandmother

house. As she walked down the path she took out a chocolate bar out of herbasket and started to eat it, throwing the paper on the ground. Imagine that!

Bad enough that she had come into my forest without permission and had been

rude to me. Now she was littering my home. I decided to teach her a lesson.

I ran ahead to her grandmothershouse. When I saw the old woman I realized I

know her. Years before, I had helped her get rid of some rats in her house. When

I explained what had happened she agreed to help me teach her

granddaughter a lesson. She agreed to let me hide under her bed until I calledher.

When the girl arrived ,I was in the bed, dressed like her grandmother. The girl

came in and the first thing she did was to say something nasty about my big ears.

Ivebeen insulted before so I made the best of it by suggesting that my big ears

would help me to hear better. Then she made another nasty remark, this time

about my bulging eyes. Since I try always to stay cool, I ignored her insult andtold her my big eyes help me see better. But her next insult really got to me. She

said something about my big teeth. At that point, I lost it. I just couldntcontrol

my anger any longer. I jumped out of the bed and growled at her and said: My

teeth will help me eat you better.


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No wolf would ever eat a little girl. I certainly didntintend to eat her. She probably would have tastedbad anyway. All I wanted to do is to scare her a bit.But the crazy kid started running around the house

screaming. I started chasing her, thinking that if Icould catch her I might be able to calm her down.All of a sudden the door came crashing open anda woodcutter was standing there with an axe. Iknew I was in trouble so I jumped out of the window

and got out of there as fast as I could. And thatsnot the end of it. The grandmother never did tell myside of the story , before long the word got that Iwas mean and nasty. Now everyone avoids me.Maybe the little girl has lived happily ever after, butI havent.


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Active listening

Critical thinking

Emotional Intelligence


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THANKYOU

4.1 interpersonal communication

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