401387076r2.4.1_v1_alcatel-lucent 9364 metro cell indoor and outdoor - troubleshooting

Title page

Alcatel-Lucent 9364

Metro Cell Indoor and Outdoor | Release 2.4.1

Troubleshooting

401-387-076

Issue 2

July 2012

Alcatel-Lucent – Proprietary

Use pursuant to applicable agreements


Legal notice

Legal notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective

owners.

The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

Copyright © 2012 Alcatel-Lucent. All rights reserved.

Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside

Alcatel-Lucent without its written authorization.

Not to be used or disclosed except in accordance with applicable agreements.




Contents

About this document

Purpose .............................................................................................................................................................................................. vv

Reason for reissue .......................................................................................................................................................................... vv

New in this release ......................................................................................................................................................................... vv

Intended audience .......................................................................................................................................................................... vv

Supported systems ......................................................................................................................................................................... vv

How to use this document ......................................................................................................................................................... vivi

Prerequisites ................................................................................................................................................................................... vivi

Conventions used .......................................................................................................................................................................... vivi

Related information ..................................................................................................................................................................... vivi

Document support ....................................................................................................................................................................... viivii

Technical support ........................................................................................................................................................................ viivii

How to order ................................................................................................................................................................................. viivii

How to comment ......................................................................................................................................................................... viivii

1 LED state descriptions

Overview ...................................................................................................................................................................................... 1-11-1

LED states for V1.x Small Cell devices ........................................................................................................................... 1-21-2

LED states for V2 Small Cell devices ............................................................................................................................... 1-81-8

LED states for V2.2 Small Cell devices ......................................................................................................................... 1-131-13

2 Troubleshooting procedures

Overview ...................................................................................................................................................................................... 2-12-1

Small Cell remote troubleshooting procedure ................................................................................................................ 2-22-2

Small Cell on-site troubleshooting .................................................................................................................................... 2-72-7

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V1.x Small Cell LED troubleshooting procedure ..................................................................................................... 2-112-11

V2 Small Cell LED troubleshooting procedure ......................................................................................................... 2-162-16

Small Cell diagnostic ............................................................................................................................................................ 2-202-20

Glossary

Index

Contents

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About this documentAbout this document

Purpose

The purpose of this document is to provide the troubleshooting procedures that an

operator can perform when a failure occurs in the 9364 Metro Cell Indoor and Outdoor

Small Cell devices.

Reason for reissue

The reissue reasons are:

Issue Issue date Reason for reissue

2 July 2012 Standard issue

1 July 2011 Standard issue

New in this release

New features:

• None

Other changes:

• Small Cell login information removed as all remote debugging is carried out via the

management system.

Intended audience

The audience for this document is:

• Operations and maintenance personnel

• Network supervision personnel

Supported systems

This document applies to Alcatel-Lucent 9364 Metro Cell - Indoor and Outdoor Release

2.4.1.

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How to use this document

Start with the first chapter and work through the manual to the end.

Prerequisites

It is recommended that readers become familiar with:

• The technical description of the Metro Cell device

• The operation and management of the Small Cell from the Home Device Manager

(HDM)

Conventions used

Vocabulary conventions

None

Typographical conventions

The following typographical conventions are used in this document:

Graphical representation Description

italicized text File and directory names

Emphasized information

graphical user interface text Text that is displayed in a graphical user

interface or in a hardware label

variable A value that the user supplies.

Command-syntax Command names that the user types

input text Text that the user types or selects as input to a

system

output text Text that a system displays or prints

Key-capture Indicates a key combination on the keyboard.

Path Indicates a directory path or a file name.

Attribute Indicates that this “word” is a GUI or CLI

attribute (parameter).

IP reference, reference number Related document that is referenced in the

document

Related information

None

About this document

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vi Alcatel-Lucent – Proprietary



401-387-076 Release 2.4.1

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Document support

For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at

one of the following telephone numbers:

• 1-888-582-3688 (for the United States)

• 1-317-377-8618 (for all other countries)

Technical support

For technical support, contact your local Alcatel-Lucent customer support team. See the

Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact

information.

How to order

To order Alcatel-Lucent documents, contact your local sales representative or use Online

Customer Support (OLCS) (http://support.alcatel-lucent.com)

How to comment

To comment on this document, go to the Online Comment Form (http://infodoc.alcatel-

lucent.com/comments/) or e-mail your comments to the Comments Hotline

([email protected]).

About this document

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http://www.alcatel-lucent.com/support/

http://www.alcatel-lucent.com/support/

http://infodoc.alcatel-lucent.com/comments/



mailto:[email protected]

mailto:[email protected]

About this document

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1 1LED state descriptions

Overview

Purpose

This chapter describes the LED states for Small Cell devices.

Contents

LED states for V1.x Small Cell devices 1-2

LED states for V2 Small Cell devices 1-8

LED states for V2.2 Small Cell devices 1-13

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1-1

LED states for V1.x Small Cell devices

Overview

This topic describes the LED states on the V1.x Small Cell devices.

LED interpretation table when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is

using the Iuh interface to communicate with the Small Cell Gateway, that is,

BSR.enableIuh is set to true.

When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection

procedure and the WAN OK state is not used.

For Small Cells 2.4 onwards, backhaul congestion may be detected while the SCTP

association is established, and may occur during system auto-configuration. If this

happens, the system auto-configuration indication takes precedence.

State Description Power LED WAN

(Network)

LED

Phone (User)

LED

System LED

Power off Power off OFF OFF OFF OFF

Power on Power on ON ANY ANY ANY

WAN error IPSec tunnel

establishment

failure/released.

ON OFF ANY ANY

WAN

connecting

(step 1 of 2)

IPSec tunnel

establishment

complete.

ON SLOW

BLINKING

ANY ANY

WAN

connecting

(step 2 of 2)

Small Cell

registration

complete.

ON ON ANY ANY

Phone not

detected

Last RRC

connection

release.

ON ANY OFF ANY

Phone Detected First RRC

connection and

IMSI in ACL.

ON ANY SLOW

BLINKING

ANY

Phone tx/rx First CS/PS

RAB

establishment

complete.

ON ANY BLINKING ANY

LED state descriptions LED states for V1.x Small Cell devices

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(Network)

LED

Phone (User)

LED

System LED

Phone Max

Number

Max number of

UEs connected.

ON ANY ON ANY

System config

error

Add cell

(reserved PSC

& low Tx

power).

ON ANY ANY OFF

System (auto)

configuring

Auto-

configuration

using UE (PSC

selection) or

network

listening

(auto-

configuration or

self-

optimization).

ON ANY ANY BLINKING

System OK Auto

configuration

complete.

ON ANY ANY ON

System OK

Backhaul

congestion

(BCR2.4

onwards)

System is in

service but has

detected

backhaul

network

impairments

that may impact

service.

ON ANY ANY FAST

BLINKING

Engineer

indication

Refer to Error

Codes.

BLINKING err bit 2 err bit 1 err bit 0

Notes:

1. ANY indicates that the LED can be ON, OFF or BLINKING.

2. System LED may also be referred to as Service LED.

3. WAN (Network) LED may also be referred to as Connectivity LED.


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1-3

LED interpretation table when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is

using the Iuh interface to communicate with the Small Cell Gateway, that is,

BSR.enableIuh is set to false.

When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection

procedure and uses the WAN OK state.


(Network)

LED

Phone (User)

LED

System LED


Power on Power on ON ANY ANY ANY

WAN error IPSec tunnel

establishment

failure/released.

ON OFF ANY ANY

WAN

connecting

(step 1 of 3)

IPSec tunnel

establishment

complete.

ON SLOW

BLINKING

ANY ANY

WAN

connecting

(step 2 of 3)

Small Cell

registration

complete.

ON BLINKING ANY ANY

WAN

connecting

(step 3 of 3)

IuCS'

connection

establishment

complete.

ON FAST

BLINKING

ANY ANY

WAN OK BVG DPAT

binding update

complete.

ON ON ANY ANY

Phone not

detected

Last RRC

connection

release.

ON ANY OFF ANY

Phone Detected First RRC

connection and

IMSI in ACL.

ON ANY SLOW

BLINKING

ANY

Phone tx/rx First CS/PS

RAB

establishment

complete.

ON ANY BLINKING ANY

Phone max.

number

Max number of

UEs connected.

ON ANY ON ANY


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(Network)

LED

Phone (User)

LED

System LED

System config

error

Add cell

(reserved PSC

& low Tx

power).

ON ANY ANY OFF

System (auto)

configuring

Auto-

configuration

using UE (PSC

selection) or

network

listening

(auto-

configuration or

self-

optimization).

ON ANY ANY BLINKING

System OK Auto

configuration

complete.

ON ANY ANY ON

System OK

Backhaul

congestion

(BCR2.4

onward)

System is in

service but has

detected

backhaul

network

impairments

that may impact

service.

ON ANY ANY FAST

BLINKING

Engineer

indication

Refer to Error

Codes.

BLINKING err bit 2 err bit 1 err bit 0

Notes:


2. System LED may also be referred to as Service LED.

3. WAN (Network) LED may also be referred to as Connectivity LED.

Error codes

The following table describes the LED states for each possible error code:


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Error code Power LED WAN LED (error

bit 2)

WAN LED (error

bit 1)

System LED

(error bit 0)

Default generic

establishing IPSec

tunnel

BLINKING OFF OFF OFF

Location check

failure

BLINKING OFF OFF ON

Movement check

failure

BLINKING OFF ON OFF

BLST failure BLINKING OFF ON ON

Temperature out of

range

BLINKING ON OFF OFF

EAP-AKA

authentication

failure

BLINKING ON OFF ON

USIM

authenication

failure

BLINKING ON ON OFF

Boot loader validity

failure

BLINKING ON ON ON

Default generic

download backhaul

indication

BLINKING SLOW BLINKING OFF OFF

Default generic

download in

progress

BLINKING SLOW BLINKING BLINKING OFF

Default generic

download

activation

BLINKING ANY OFF BLINKING

Generic validity

failure

BLINKING OFF BLINKING OFF

RF module tx

failure

BLINKING OFF BLINKING BLINKING

Small Cell lock

down upgrade

BLINKING BLINKING BLINKING BLINKING


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Board level self-test sequence

The following table describes the LED states that are visible during the Board level

self-test sequence (BLST):

Procedure LED name LED indication

Board Level Self Test (BLST) POWER BLINKING

POWER OFF

WAN BLINKING

WAN OFF

SYSTEM BLINKING

SYSTEM OFF

PHONE BLINKING

PHONE OFF


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1-7

LED states for V2 Small Cell devices

Overview

This topic describes the LEDS states on the V2 Small Cell devices.

Hardware LED interpretation table

The following table describes the possible states for each LED:

State Description Power LED System LED Phone (device)

LED

Power off Power off OFF OFF OFF

Power OK Power on ON ANY ANY

System Initializing

and registering with

gateway

System is

initializing, for

example: booting,

connecting, loading

data, registering

with the Small Cell

Gateway.

ON BLINKING BLINKING

System performing

auto-configuration

Registration with

Small Cell

Gateway

successful. Small

Cell is now

performing

auto-configuration /

network listening.

ON BLINKING OFF

System OK (In

Service)

System is ready to

provide service, or

is providing

service.

ON ON ANY

System Not in

Service (Needs

Operator

Intervention)

System cannot

achieve stable clear

state and provide

service.

ON OFF OFF

Phone: no active

users

Small Cell has no

active RABs.

ON ON OFF

Phone has active

user(s)

Small Cell has at

least one active

RAB.

ON ON ON

LED state descriptions LED states for V2 Small Cell devices

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State Description Power LED System LED Phone (device)

LED

Phone: maximum

number of users

active

All available RABs

on Small Cell are

active.

ON ON BLINKING

while maximum

number of RABs

active.

Backhaul congestion

(Small Cell 2.4

Onwards)

System is in service

but has detected

backhaul network

problems that may

impact service.

ON OFF BLINKING

Major hardware

fault (return to

supplier)

A major hardware

fault has occurred.

BLINKING OFF OFF

Location check

failure

Location Check has

failed

BLINKING BLINKING OFF

Movement check

failure

Movement Check

has failed

BLINKING ON OFF

Notes:


2. Phone (device) LED may also be referred to as 3G Mobile LED.

3. System LED may also be referred to as Connectivity LED.

If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to

indicate that an Ethernet connection has been made to this port.

GPS localization process LED interpretation table

The following table describes the possible states for each LED during the GPS

localization process:

State Description GPS LED System LED

Power off No power OFF OFF

LED-gpsNotRequired GPS Location Detection

is not required.

OFF ANY


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State Description GPS LED System LED

LED-gpsScanActive GPS Location Detection

is in progress.

BLINKING ANY

(depending on how other

initialization checks are

implemented in relation

to GPS localization).

LED-gpsHardware-

Failure

GPS hardware has failed

or is not present when

GPS Location Detection

is required.

OFF ANY

(if alternative location

checks may be used or if

GPS location checks are

disabled).

LED-gpsLocationFailure GPS Location has failed

to provide an accurate

location fix.

OFF ANY

(if alternative location

checks may be used or if

GPS location checks are

disabled).

LED -

gpsLocationUnauthorised

System not in service

(needs operator

intervention)

GPS has provided an

accurate location fix,

which has failed the

authorization checks.

ON OFF

LED-gpsLocationValid

System OK (in service)

(assuming other


successful)

GPS has provided an

accurate location fix,

which has been accepted

as an authorized location

fix.

ON ON

(assuming other


successful)

Notes:


User Scenarios for V2 hardware LED indications

Scenarios for Scenario descriptions

Power OK1. User connects PSU to mains and to Small Cell. Power LED is ON.

Power off1. User accidentally pulls PSU plug from mains. Power LED is OFF

(all LEDs are OFF).

2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).

System OK (in

service)

1. Small Cell has successfully booted, established tunnel, registered,

and is available for service. System LED is ON.


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System initializing1. Small Cell is establishing IPSec tunnel, or Registering with Small

Cell Gateway, or establishing IuCS connection, or performing

auto-configuration, or performing network listening: System LED

is BLINKING.

2. Small Cell is engaged in auto-configuration or self-optimization:

System LED is BLINKING.

3. Small Cell has succeeded in establishing IPSec tunnel after initially

failing to do so for longer than 10 minutes; system boot sequence

has resumed: System LED is BLINKING.

System not in service

(requires operator

intervention)

1. IPSec tunnel establishment has exceeded 10 minute time limit:

System LED is OFF

2. System has a configuration error: System LED is OFF.

3. Location Check or Movement Check failure.

4. System has detected connectivity problems to the CS core network.

Phone/device has

active user(s)

1. One or more users is successfully connected through the Small

Cell: Phone LED is ON.

2. Successful call handover from Small Cell 1 to Small Cell 2: Phone

LED on Small Cell 2 is ON.

3. Second and third authorized users make concurrent calls on a

closed or semi-open access Small Cell: Phone LED is ON.

Phone/device has

active user(s)

1. One or more users is successfully connected through the Small

Cell: Phone LED is ON.

2. Successful call handover from Small Cell 1 to Small Cell 2: Phone

LED on Small Cell 2 is ON.

3. Second and third authorized users make concurrent calls on a

closed or semi-open access Small Cell: Phone LED is ON.

Phone/Device has no

active user(s)

1. No users are taking service on the Small Cell (That is, there are no

active RABs): Phone LED is OFF.

2. Last authorized user has ended their call: Phone LED is OFF.

3. System shows ?System Initializing? indication: Phone LED is OFF.

4. System shows ?System requires operator intervention? indication:

Phone LED is OFF.


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Phone/device: phone

has maximum

number of users

active

1. A 4-user Small Cell has three active RABs, and the Phone LED is

ON. A new user makes a call and a fourth RAB becomes active:

Phone LED BLINKS as long as four RABs are active.

2. A home user with 4-user Small Cell sees Phone LED is BLINKING

and attempts a call. The home user may or may not be given

service, depending on which features are activated, how they are

configured, and whether or not a local macro cell is available. If

they are not given service, they may infer that this is due to

capacity issues on the Small Cell.

Backhaul congestion1. Small Cell has detected backhaul impairments that may impact user

service : Phone LED BLINKS and System LED BLINKS.

2. A home user may infer that impairments affecting calls during this

indication may be due to congestion in the backhaul. Possible call

impairments include dropped calls and poor voice quality It may be

possible for the user to request other users of the local network to

reduce network usage whilst a call is made.

The backhaul congestion may potentially be detected whilst the

System is Initializing, in which case the System initializing LED

indication takes precedence.

The Phone LED provides no indication of number of active users

during backhaul congestion. The Small Cell ensures that the Phone

LED indication is correct when the backhaul congestion state

changes to uncongested.

Major hardware

failure (return Small

Cell to supplier)

1. Small Cell detects RF module tx failure, or BLST failure: Power

LED is BLINKING, other LEDs are OFF.


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LED states for V2.2 Small Cell devices

Overview

This topic describes the LED states on the V2.2 Small Cell devices.

V2.2 Small Cell Hardware LED interpretation table

The following table describes the possible states for each LED:

State scenario Description Power LED Connection

LED

Service LED Usage LED


Power on Power on (and no

hardware faults

ON

(Red)

ANY ANY ANY

System

Initializing

System Initialization in

progress, not complete.

ON

(Red)

SLOW

BLINKING

(White)

OFF OFF

System OK

(ready for use)

Initialization complete

and successful

ON

(Red)

ON

(White)

ON

(White)

OFF

One or more

calls or internet

connections in

progress

Device has at least one

active voice or mobile

data connection

ON

(Red)

ON

(White)

ON

(White)

ON

(White)

Maximum

number of

simultaneous

users reached

Maximum number of

simultaneous voice/data

connections is reached.

ON

(Red)

ON

(White)

ON

(White)

SLOW

BLINKING

(White)

Poor IP

connection

quality

indicator.

Backhaul Congestion ON

(Red)

ON

(Orange)

ON

(White)

ANY

(White)

Radio

interference

detected

Radio interference

detected which is likely to

impact voice and data

quality. Service is

provided, but

performance may be

affected

ON

(Red)

ON

(White)

ON

(Orange)

ANY

(White)

LED state descriptions LED states for V2.2 Small Cell devices

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State scenario Description Power LED Connection

LED

Service LED Usage LED

IP connectivity

set up failed

Platform detects failure to

obtain IP address from

DHCP during setup

BLINKING

(Red)

OFF OFF ON

(Orange)

Device IP

connection has

failed to reach

customer

network.

Platform detects failure to

resolve the IPsec tunnel

FQDN via DNS.

BLINKING

(Red)

OFF ON

(Orange)

OFF

Authentication

with network

has failed

Platform detects

authentication failure via

Security Gateway.

BLINKING

(Red)

OFF ON

(Orange)

ON

(Orange)

Connectivity to

the network

concentrator

failed

Loss of connectivity to

the FGW

BLINKING

(Red)

ON

(Orange)

OFF OFF

Network timing

not achieved in

device

Network timing not

achieved in device within

time limit.

BLINKING

(Red)

ON

(Orange)

OFF ON

(Orange)

Failed Location

Check

Failed any applied

location/movement

check.

BLINKING

(Red)

ON

(Orange)

ON

(Orange)

OFF

PPPoE

username or

password

invalid.

1. PPPoE fails: show

failure LED

indication while

DHCP attempt made.

If DHCP succeeds,

allow PPPoE failure

indication to be

overwritten by next

state

2. PPPoE fails and

DHCP fails maintain

PPPoE failure

indication on LEDs.

BLINKING

(Red)

ON

(Orange)

ON

(Orange)

ON

(Orange)

Small Cell

device has a

hardware fault

Hardware Fault BLINKING

(Red

OFF OFF OFF

Over

temperature

Temperature exceeds

defined limit for

hardware

BLINKING

(Red)

BLINKING

(Orange)

BLINKING

(Orange)

BLINKING

(Orange)


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2 2Troubleshooting

procedures

Overview

Purpose

This chapter describes the troubleshooting procedures for Small Cell devices.

Contents

Small Cell remote troubleshooting procedure 2-2

Small Cell on-site troubleshooting 2-7

V1.x Small Cell LED troubleshooting procedure 2-11

V2 Small Cell LED troubleshooting procedure 2-16

Small Cell diagnostic 2-20

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Small Cell remote troubleshooting procedure

Purpose

This procedure describes how to troubleshoot Small Cells from the HDM.

Before you begin

• Wait at least 15 minutes after powering on the Small Cell.

• Ensure that a W-CDMA 2100 Mhz capable mobile device is available.

• Check that a DSL router (not a DSL modem) is installed.

• Check that the DSL line is working properly.

• Check that the Small Cell gateways are working properly.

• Check the Small Cell is activated on the HDM.

• Check the BSR.Lcell.operationalState state to determine whether the radio is

broadcasting. To do this, perform the following steps:

1. Click Manage from the Devices tab of the HDM GUI to manage the required

device

2. From the Queue Function tab, select Get Parameter Values, then find the

BSR.Lcell.operationalState

(Device.Services.BSR.1.Lcell.1.operationalState) parameter and

queue the function.

3. From the Device Data tab, check the value. Determine whether the value is

enabled.

• Check the parameters relating to location lock and/or national location lock. To do

this, perform the following steps:

1. Click Manage from the Devices tab of the HDM GUI to manage the required

device.


BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue

the function.

3. From the Device Data tab, check the value. If the value returned is true, the

Small Cell radio is failing because of the location checks of the Small Cell.

Troubleshooting procedures Small Cell remote troubleshooting procedure

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Steps to perform remote troubleshooting

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1 From the HDM, check the BSR.operationalState and BSR.administra-

tiveState parameters. To do this, perform the following steps:

1. Click Manage from the Devices tab of the HDM GUI to manage the required device.


BSR.operationalState

(Device.Services.BSR.1.Lcell.1.operationalState) and

BSR.administrativeState

(Device.Services.BSR.1.administrativeState) parameters and queue the

function.

3. Check the value from Device Data tab.

...................................................................................................................................................................................................

2

If Then Else

The Small Cell parameter

values are as follows:

• BSR.Operational-

State is enabled

• BSR.administra-

tiveState is

unlocked.

Continue. Go to “Steps to manage Small

Cell status from the HDM”

(p. 2-4).

...................................................................................................................................................................................................

3 Trigger a diagnostic test on the whole Small Cell equipment by setting

SetParameterValues (“diagnose=true”).

Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by

entering the following command: GetParameterValues(“diagnoseB-

SRAdditionalText”).

If Then Else

The diagnostic result shows

errors.

Follow up the Small Cell

diagnostic using the “Small

Cell diagnostic”

(p. 2-20) procedure.

Continue.


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4

If Then Else

The Small Cell is running

properly.

End of procedure. Continue with the “Small Cell

on-site troubleshooting ”

(p. 2-7) procedure.

Steps to reboot Small Cell

This procedure is part of the “Steps to perform remote troubleshooting”

(p. 2-3) procedure. It is not a standalone procedure.

...................................................................................................................................................................................................

1 Reboot the Small Cell from the HDM. To do this, perform the following steps:

1. Click on Manage on the Devices tab of the HDM to manage the required device.

2. From the Queue Action tab, select Reboot and Reboot Action.

Result: The Small Cell reboots.

...................................................................................................................................................................................................

2 When the Small Cell has rebooted and the radio is working:

If Then Else

The LED states indicate a

fault.

Go to “Steps to perform LED

troubleshooting” (p. 2-11).

Go to Step 1 of the “Steps to

perform remote

troubleshooting”

(p. 2-3) procedure.

Steps to manage Small Cell status from the HDM

This procedure is part of the “Steps to perform remote troubleshooting”


...................................................................................................................................................................................................

1 Check the BSR.administrativeState of the Small Cell on the HDM.


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If Then Else

The BSR.administra-

tiveState is locked.

Set BSR.administrativeState

to unlocked from the HDM:

1. From the Devices tab of the

HDM GUI, click Manage to

manage the required device.

2. From the Queue Function tab,

select Set Parameter Values, then

find the BSR.administra-

tiveState (Device.Ser-

vices.

BSR.1.administrativeState)

parameter and queue the

function.

3. from the Device Data tab,

change the value to unlocked .

If the BSR.administrativeState

status is still locked, continue with

the “Small Cell on-site

troubleshooting ” (p. 2-7) procedure.

Continue and check the

BSR.OperationalState of

the Small Cell.

...................................................................................................................................................................................................

2 Check the BSR.OperationalState of the Small Cell on the HDM.

If Then Else

The BSR.Operational-

State is disabled.

From the HDM, reboot the Small Cell.

To do this, perform the following steps:

1. From the Devices tab of the HDM,

click on Manage to manage the

required device.

2. From the Queue Action tab, select

Reboot and Reboot Action.

If the BSR.OperationalState is still

disabled, continue with the “Small

Cell on-site troubleshooting ”

(p. 2-7) procedure.

The BSR.OperationalState is

enabled, which indicates that the

radio is on.

Continue and check the

BSR.AvailabilityStatus of the

Small Cell.

...................................................................................................................................................................................................

3


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If Then Else

BSR.AvailabilityStatus has

one of the following values:

• 000000001 (inTest)

• 000000010 (failed)

• 000000100 (powerOff)

• 000001000 (offLine)

• 000010000 (offDuty)

• 000100000 (dependency)

• 001000000 (degraded)

• 010000000

(notInstalled)

• 100000000 (logFull)

Follow the troubleshooting procedure

available on the HDM.

The BSR.AvailabilityS-

tatus is 000000000

(inService), which means

the Small Cell is available for

service.

Go to Step 3 of the “Steps to

perform remote

troubleshooting”

(p. 2-3) procedure.


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Small Cell on-site troubleshooting

Purpose

This procedure describes how to perform on-site troubleshooting.

Before you begin


• Ensure that a W-CDMA 2100 Mhz capable mobile device is available.



• Check the access to the technical room (for example, DSL router).

• Get the IP address of the Small Cell Gateway.

• Get the DNS server name.

Steps to perform on-site troubleshooting

...................................................................................................................................................................................................

1 Check if PS and CS call service is working over the selected Small Cell on-site.

If Then Else

you are not able to make PS

or CS calls

For Metro Cell - Outdoor, go

to “Steps to perform power

injector troubleshooting”

(p. 2-8).

For Metro Cell - Indoor, go to

Step 2 of this procedure.

Check with HDM personnel

the status of the Small Cell.

From the Manage page on the

HDM GUI, send a connection

request to the device.

Go to Step 3 of this

procedure.

...................................................................................................................................................................................................

2 Determine whether the Ethernet LED at the Small Cell is ON or OFF.

If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the

router and replace it, if needed.

If the problem is not resolved, contact next level of support.

Troubleshooting procedures Small Cell on-site troubleshooting

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3

If Then Else

The connection request fails

and the status of the Small

Cell on the HDM indicates a

problem.

Go to “Steps to perform Small

Cell connectivity



properly.

End of procedure.

Steps to perform power injector troubleshooting

This procedure is part of the “Steps to perform on-site troubleshooting”

(p. 2-7) procedure. It is not a standalone procedure and is only valid for Metro Cell -

Outdoor.

Perform the following checks in the power injector technical room:

...................................................................................................................................................................................................

1 Check the power on the Ethernet cable from the power injector to the Small Cell.

...................................................................................................................................................................................................

2 Check the power on the power outlet of the power injector.

...................................................................................................................................................................................................

3 Check the LEDs on the power injector.

...................................................................................................................................................................................................

4

If Then Else

The LEDs are ON for the

power injector and Ethernet

cable.

Go to “Steps to perform Small

Cell connectivity


Replace the power injector if

faulty.

Replace the Ethernet cable

between the Small Cell and

the power injector if faulty.

Replace the power outlet of

the power injector if faulty.

If the problem is not resolved,

contact next level of support.


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Steps to perform Small Cell connectivity troubleshooting

This procedure is part of the “Steps to perform on-site troubleshooting”


...................................................................................................................................................................................................

1 Connect a laptop to the network through an Ethernet cable.

...................................................................................................................................................................................................

2 Ping the IP address of the NTP server.

If Then Else

There is a successful response

from the NTP server.

Continue Contact next level of support.

...................................................................................................................................................................................................

3 From the command window on a Windows PC, enter the a

nslookup initial-ipsecrouter.XXX.com command to check the IP address of the

IPSec router.

Where: XXX represents the domain name.

If Then Else

The above command works. You are able to connect to the

IPSec router and DNS Server.

Continue.

Contact next level of support.

...................................................................................................................................................................................................

4 Determine whether the link between the Small Cell device and the Small Cell gateway is

operational, by checking the following:

• For V1.x Small Cell devices, check the WAN (network) LED.

• For V2 Small Cell devices, check the System LED.

If Then Else

The LED is OFF, it indicates

that there is no connection.

Contact next level of support. Continue.


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5 Check the DSL service availability.

If Then Else

The DSL service is available. End of procedure. Replace the Small Cell

hardware.


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V1.x Small Cell LED troubleshooting procedure

Purpose

This procedure describes the actions to perform according to the LED states of V1.x

Small Cell devices.

Before you begin


• Ensure a W-CDMA 2100 Mhz capable mobile device is available.



• LED states can be checked remotely.

Steps to perform LED troubleshooting

...................................................................................................................................................................................................

1 Compare the LED states of the Small Cell device you are troubleshooting to the LED

states in “LED states for V1.x Small Cell devices” (p. 1-2).

...................................................................................................................................................................................................

2 If Then Else

The Power LED is ON. Continue. Go to “Steps to check LED

power” (p. 2-12).

...................................................................................................................................................................................................

3

If Then Else

The WAN (Network) LED is

ON.

Continue. Go to “Steps to check LED

WAN (Network)” (p. 2-13).

...................................................................................................................................................................................................

4

If Then Else

The System LED is ON. Continue. Go to “Steps to check LED

System” (p. 2-14).

Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure

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5

If Then Else

The Phone (User) LED is ON. Continue. • Device is idle or has no

active calls (LED is

OFF). Continue.

• Device is configuring

(LED is blinking).

Continue.

...................................................................................................................................................................................................

6 Check with HDM personnel the status of the Small Cell.

If Then Else

The status of the Small Cell

on the HDM indicates a

problem.

Go to “Steps to perform

on-site troubleshooting”

(p. 2-7).


properly.

Steps to check LED power

This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-11) procedure.

It is not a standalone procedure.

...................................................................................................................................................................................................

1

If Then

The Power LED is OFF. Perform the “Small Cell on-site


The Power LED is BLINKING. Reboot the Small Cell on-site.

...................................................................................................................................................................................................

2

If Then

The Power LED is ON after the reboot. Go to Step 3 of the “Steps to perform LED

troubleshooting” (p. 2-11) procedure.


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If Then

The Power LED is still BLINKING or OFF

after the reboot.

Perform the “Small Cell on-site


Steps to check LED WAN (Network)



...................................................................................................................................................................................................

1

If Then

The WAN (Network) LED is OFF. A technician must go on-site.

The technician must check the Ethernet cable

between Small Cell and the DSL router.

The cable must be replaced if necessary.

Go to Step 2 of this procedure.

The WAN (Network) LED is BLINKING

SLOW.

The IP communication establishment is in

progress. Wait until it ends (about 5 minutes).

If the LED is still BLINKING SLOW, contact

next level of support.

...................................................................................................................................................................................................

2

If Then

The WAN (Network) LED is ON after the

cable replacement.

Go to Step 4 of the “Steps to perform LED


The WAN (Network) LED is still OFF after

the cable replacement.

Call next level support for DSL link

troubleshooting.


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Steps to check LED System



...................................................................................................................................................................................................

1

If Then

The System LED is OFF. There is a system configuration error.

Reboot the Small Cell from the HDM. To do


1. Click on Manage on the Devices tab of the

HDM to manage the required device.

2. From the Queue Action tab, select Reboot

and Reboot Action.


The System LED is BLINKING SLOW. A software upgrade or an auto-configuration

process is in progress.

Wait until it ends (about 15 minutes).


The System LED is BLINKING FAST. There are backhaul network impairments that

may impact service.


...................................................................................................................................................................................................

2

If Then

The System LED is ON after the reboot. Go to Step 5 of the “Steps to perform LED


The System LED is still OFF after the reboot. Contact next level of support.

...................................................................................................................................................................................................

3

If Then

The System LED is ON at the end of the

upgrade or auto-configuration process.




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If Then

The System LED is still BLINKING SLOW at

the end of the upgrade or auto-configuration

process.






and Reboot Action.

...................................................................................................................................................................................................

4

If Then



The System LED is still BLINKING SLOW or

OFF.



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E N D O F S T E P S...................................................................................................................................................................................................

V2 Small Cell LED troubleshooting procedure

Purpose

This procedure describes the actions to perform according to the LED states of V2 Small

Cell devices.

Before you begin


• Ensure a W-CDMA 2100 Mhz capable mobile device is available.



• LED states can be checked remotely.

Steps to perform LED troubleshooting

...................................................................................................................................................................................................

1 Compare the LED states of the Small Cell device you are troubleshooting to the LED

states in “LED states for V2 Small Cell devices” (p. 1-8).

...................................................................................................................................................................................................

2 If Then Else

The Power LED is ON. Continue. Device has a major hardware

fault. (LED is BLINKING).


...................................................................................................................................................................................................

3

If Then Else

The System LED is ON. Continue. Go to “Steps to check LED

System” (p. 2-14).

Troubleshooting procedures V2 Small Cell LED troubleshooting procedure

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4

If Then Else

The Phone (Device) LED is

ON.

Continue. • Device is idle or has no

active calls (LED is

OFF). Continue.

• Device has maximum

number of RABs active

(LED is blinking).

Continue.

...................................................................................................................................................................................................

5

If Then Else

the Small Cell device has an

LED for GPS.

Go to “Step 6” of this

procedure.

Go to “Step 7” of this

procedure.

...................................................................................................................................................................................................

6

If Then Else

The GPS LED is OFF. One of the following scenarios

applies:

• GPS Hardware has failed or is

not present when GPS Location

Detection is required.

• GPS Location has failed to

provide an accurate location fix.


Continue.

The GPS LED is ON and the

System LED is OFF.

GPS has provided an accurate

location fix, which has failed the

authorisation checks.



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...................................................................................................................................................................................................

7 Check with HDM personnel the status of the Small Cell.

If Then Else

The status of the Small Cell

on the HDM indicates a

problem.

Go to “Steps to perform

on-site troubleshooting”

(p. 2-7).


properly.

Steps to check LED System



...................................................................................................................................................................................................

1

If Then

The System LED is OFF. There could be a system error or backhaul

network problems.






and Reboot Action.


The System LED is BLINKING. A software upgrade or an auto-configuration

process is in progress.

Wait until it ends (about 15 minutes).


...................................................................................................................................................................................................

2

If Then



The System LED is still OFF after the reboot. Contact next level of support.


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3

If Then

The System LED is ON at the end of the

upgrade or auto-configuration process.



The System LED is still BLINKING at the end

of the upgrade or auto-configuration process.






and Reboot Action.

...................................................................................................................................................................................................

4

If Then



The System LED is still BLINKING or OFF. Contact next level of support.


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E N D O F S T E P S...................................................................................................................................................................................................

Small Cell diagnostic

Diagnostic result summary

After the end of the Small Cell diagnostics, the parameter BSR::diagnoseBSRAddi-

tionalText contains the result of the check.

You can read the result summary from the HDM via the following TR-069 command:

GetParameterValues(“diagnoseBSRAdditionalText”)

The diagnoseAdditionalText field is populated for a diagnose action as follows:

• executing <timestamp>

• pass <timestamp>

• fail <cause> <timestamp>

If <cause> has one of the following values:

• Diagnostic test incomplete to timeout of the diagnose action

• BSR not operational

• LCell not operational

Then send a technician to the site.

If <cause> has one of the following values:

• BSR Gateway not operational

• Voice gateway not operational

• Packet gateway not operational

• SCTP not operational

Then continue the troubleshooting procedure on the Small Cell gateways of the cluster.

BSR diagnostic data

The Small Cell also provides diagnostic data for the following processes and activities in

the Diagnostics Results file.

• Stack dumps of recent core files (/var/crash/)

• Log/trace data and call failure report information

• System event history data (/var/log/)

• CPU/memory error log (/var/log/)

• Detection of Small Cell tampering

Diagnostic results file

The diagnostic results are in a text file. This file is in a zipped file located on the Small

Cell in the folder: /var/log/diagnostics. It can be retrieved by using SFTP from the SCMS.

Troubleshooting procedures Small Cell diagnostic

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The zipped file contains the following files:

File type File description

contents of /var/log/ directory including all

trace, log, messages, historical fault list files

and any dumped back trace buffer

fault log HFL.txt

error log Error.log

system logs messages.x, where x represents 1,

2 and so on.

pramfs trace files

code trace (ct) logs

bsrsavestate.tgz files (Crash reports should be

included in the bsrsavestate if present)

cdbs and ipsec.conf cdb files - bulkcm.cdb, StaticBulkcm.cdb ipsec

files - ipsec.conf, ipsec.dyn.conf,

ipsec.nullts.conf

current mount points mountPoints - file system mounting

information

GDF version (/proc/cmdline) Gdf - generic data file

Disk space (used/free) Small Cell file space used and available

dmesg Dmesg (the kernel ring buffer)

Config Spec from fpu1.vx (as per 'appver' )

command

appverOutput - Clearcase config spec fpu1.vx

for determining code branches/labels used for

Small Cell subsystems

tmp/tids tids - task ids

cat /proc/net/sctp/* sctpStatus - SCTP status

ip addr; ip route; ip neigh; ip xfrm state; ip

xfrm policy

ipStatus - IP status

uptime uptime - time the load was up running

netstat -an netstatOutput - NET statistics

$APP/utils/programMOD -s programMODOutput - board image file

versions, etc.

/mnt/mainfs/local/startup.script default Small Cell trace level, settings

/mnt/mainfs/etc/* ssh_host-dsa*, etc. - host/dsa key files

$APP/utils/crcProt crcProtOutput - CRC port mapping, errors

cat /mnt/mainfs/.GENERIC_TO_TRY

/mnt/mainfs/.GENERIC_TO_RUN

GENERTIC_TO_RUN, GENERTIC_TO_

TRY

/mnt/mainfs/etc/rc.local Environment vars


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File type File description

ramConsole ramconsole - RAM console : initialised new

ring buffer

radio ntp logs ntp.conf.tmp - NTP configuration


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Glossary

...................................................................................................................................................................................................................................

Numerics

3G

Third Generation

...................................................................................................................................................................................................................................

B BCR

BSR Cluster Release

BSG

BSR Signalling Gateway

BSR

Base Station Router

...................................................................................................................................................................................................................................

C CLI

Command Line Interface

CPU

Central Processing Unit

CS

Circuit Switched

...................................................................................................................................................................................................................................

D DNS

Domain Name Server

DSL

Digital Subscriber Line

...................................................................................................................................................................................................................................

G GDF

Generic Data File

GSM

Global System for Mobile Communications

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GL-1

GUI

Graphical User Interface

...................................................................................................................................................................................................................................

H HDM

Home Device Manager

...................................................................................................................................................................................................................................

I IP

Internet Protocol

...................................................................................................................................................................................................................................

L LED

Light Emitting Diode

...................................................................................................................................................................................................................................

N NTP

Network Time Protocol

...................................................................................................................................................................................................................................

O OLCS

Online Customer Support

...................................................................................................................................................................................................................................

P PC

Personal Computer

PS

Packet Switched

...................................................................................................................................................................................................................................

S SCMS

Small Cell Management System

SCTP

Stream Control Transmission Protocol

SFTP

Secure File Transfer Protocol

SSH

Secure Shell

Glossary

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

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T TR-069

The CPE WAN management protocol defined by the DSL Forum.

...................................................................................................................................................................................................................................

W W-CDMA

Wideband – Code Division Multiple Access

Glossary

....................................................................................................................................................................................................................................

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Glossary

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

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Index

A additional information, vi

................................................................................................

B BLST

LEDs, Small Cell V1.x, 1-7

board level self-test sequence

LEDs, Small Cell V1.x, 1-7

................................................................................................

C conventions used, vi

................................................................................................

D document

how to use, vi

references, vi

revision history, v

document support, vii

................................................................................................

E error codes

Small Cell V1.x, 1-5

................................................................................................

G GPS localization process

LED states, 1-9

................................................................................................

H how to comment, vii

how to order, vii

................................................................................................

I intended audience, v

................................................................................................

L LED power checks, 2-12

LED System checks, 2-14, 2-18

LED troubleshooting, 2-11, 2-16

LED WAN (Network) checks, 2-13

LEDs

board level self-test sequence, Small Cell V1.x, 1-7

error codes, Small Cell V1.x, 1-5

GPS localization process, Metro Cell V1.x, 1-9

states, 1-8, 1-13

states, Metro Cell V2.x, 1-8

states, Small Cell V1.x, 1-2, 1-4

states, using Iu', 1-4

states, using Iuh, 1-2

states, V2.2 devices, 1-13

................................................................................................

N new in this release, v

................................................................................................

O on-site troubleshooting, 2-7

................................................................................................

P prerequisite knowledge, vi

................................................................................................

R reason for revision, v

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IN-1

reboot Small Cell

how to, 2-4

related information, vi

remote troubleshooting, 2-2

................................................................................................

S Small Cell connectivity troubleshooting

how to, 2-9

Small Cell power injector troubleshooting

how to, 2-8

Small Cell status

from HDM, 2-4

supported systems, v

................................................................................................

T technical support, vii

troubleshooting

on-site, 2-7

remotely, 2-2

using LEDs, 2-11, 2-16

Index

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

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401387076r2.4.1_v1_alcatel-lucent 9364 metro cell indoor and outdoor - troubleshooting

Documents

alcatellucent logo

property of alcatel

trademarks of alcatel

title pagealcatellucent

vivirelated information

outdoor release

vividocument support

viiviitechnical support