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tong quatTRANSCRIPT
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1TNG QUT V D N & QUN L D N XY DNG
Bi dng kin thc & k nng Qun l d n xy dngGing vin: Nng Tuyn, M.Eng
Trung tm Bi dng Nghip v k ton (CPA)TRNG I HC M TP.HCM
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2A-KHI NIM V D N
Nhmcc cng
vic
Mc tiu nht nh
C thi im bt u
C thi im kt thc
S dng ti nguyn cgii hn
Quy trnhxc nh
D N
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3KHI NIM D N U T(iu 5 Ngh nh 52/1999/N-CP)
Tp hpnhng xut, tngB vn to mi, m rng, ci to itng nhtnh
- Tng trng v slng- Ci tin hay nngcao cht lng snphm, dch v- Khong thi gianxc nh
Thc hintheo quy
trnh
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4KHI NIM D N U T XY DNG V DN XY DNG
Tp hpnhng xut, tngB vn to mi, m rng, ci tocngtrnh xydng
- Cng trnh t chtlng- Khong thi gianxc nh- S dng kinh ph, ngun nhn vt lchp l
Thc hintheo quy
trnh
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5C IM CA D N XY DNG C MC TIU R RNG: Thi gian, Chi ph, Cht lng C THI HN NHT NH
- Khi u;- Trin khai;- Kt thc.
NGUN LC HN CH (kinh ph, nhn cng, vt t, thit b)
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6C IM PHN BIT DAXD SO VI NGNH SN XUT (production) Phn ln cc d n u c mt khong thi gian tng i ngn Ni lm vic trn cng trng khng lu di Sn phm cui cng thng c nht v thit k v khc nhau
v ni thc hin; B tr v sp xp trn cng trng c th lm cho vic thi cng
kh khn hn v m bo an ton trong di hn l khng th. Vic lp tin i hi tnh ton rt k cng t nng sut
cao nht Cc hot ng thi cng thng din ra ngoi tri, d b gin
on v thay i do thi tit, iu kin a l. S tham gia ca nhiu bn c quyn li c th mu thun nhau Khch hng (CT) tham gia rt su vo qu trnh thi cng trong
khi ngnh sn xut khng nh vy
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7QUY TRNH THC HIN DAT
-Hnh thnh tng-> xc nh mc tiu
-Lp bo co u t
- Lp d n u t
CHUN B DN U T
THC HIN D N T
KT THC D N T
- Giai on thit k
- Giai on u thu
- Giai on thi cng
- Giai on nghimthu, bn giao.
- Bo hnh v botr cng trnh
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8Thigian
% hoanthanh dan
TRIEN KHAI KET THUC
KHI AU
iem batau
chm
nhanhchm
iem ketthuc
VONG I CUA MOT D AN
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9B- KHI NIM V C IM QUN L D N
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QUN L
T CHC
KIM SOT
LNH OPhn chia nhim v, ngun
lc v sp xp cc hotng thc hin k hoch
ra.
HOCH NHSp t cc mc tiu
v xc nh lm th no hon thnh cc mc tiu
ny.
Kim tra vic thc hin vtin hnh thc hin t
kt qu mong mun.
QUN L Khi dys nhit tnh vhng mi n lc honthnh mc tiu ca t chc
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QUN L D N VQUN L D N XY DNG Qun l l cng vic kh v lm ngc quy lut thng thng,
l lm a s phc tng thiu s Qun l d n va l mt NGH THUT va l mt
KHOA HC phi hp thit b, vt t, kinh ph nhm thc hin d n t mc ch ra mt cch hiu qu+ Ngh thut gn cht cc kha cnh c nhn vi c nhn + Khoa hc bao gm cc phng php, cc tin trnh thc
hin, cc quy nh k thut v cc cng c. Qun l d n xy dng (QLDAXD) va l mt NGH
THUT, va l mt KHOA HC phi hp thit b, vt t, kinh ph nhm hon thnh cng trnh xy dng t cht lng, m bo thi gian v s dng kinh ph hp l nht
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NI DUNG QUN L D N U T XY DNG
CHAT LNG
CHAT LNGCHAT
LNG
QUY MO
THI GIANKINH PH
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NI DUNG QUN L D N U T XY DNG(iu 45 Lut Xy Dng)
Qun l cht lng; Khi lng; Tin ; An ton lao ng; Mi trng xy dng.
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CC TIU CHUN NH GI VIC QUN L D N
Mt d n THNH CNG c cc c im sau: t c mc tiu ra; Cng trnh t cht lng; Hon thnh d n trong thi gian quy nh; Hon thnh d n trong kinh ph cho php; S dng ngun nhn vt lc mt cch hiu qu v
hu hiu.
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NHNG TR NGI TRONG QLDA
phc tp ca d n; Yu cu c bit ca ch u t; Cu trc li t chc; Ri ro trong d n; Thay i cng ngh; K hoch v gi c c xc nh trc.
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TNG QUAN V CC LNH VC KIN THC TRONG QU TRNH QUN L D N THEO PMI- (Project Management Body of Knowledge-PMBOK)
Qun l tng th d n (Integrated Project Management) Qun l quy m (phm vi) d n (Project scope management) Qun l thi gian ca d n (Project time management) Qun l chi ph ca d n (Project cost management) Qun l cht lng ca d n (Project quality management) Qun l ngun nhn lc ca d n (Project human resource
management) Qun l thng tin ca d n (Project Communications
management) Qun l ri ro ca d n (Project risk management) Qun l cung ng ca d n (Project procurement management)
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QUN L TNG TH D N Gm cc qu trnh cn thit m bo rng cc
thnh phn ca d n c iu phi mt cch hp l , t v vt yu cu ca cc bn tham gia d n.
1. Qt pht trin iu l DA 2. Qt pht trin phm vi DA 3. Qt pht trin k hoch QLDA 4. Qt lnh o v Qun l thc hin d n 5. Qt hng dn v kim sot cng vic DA 6. Qt kim sot thay i d n 7. Qt kt thc DA
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QUN L PHM VI D N L mt phn ca QLDA, bao gm cc qu trng cn thit m bo bao gm tt c cc cng vic c yu cu hon thnh thng li d n, gm :
1. xut tng :quyt nh p ng yu cu nh th no (iu l, qlda, iu kin hn ch ,gi thuyt )
2 . Quy hoch phm vi cng vic : pht trin vn bn chnh thc v phm vi cng vic lm c s cho cc quyt nh trong tng lai ca d n
3 . nh ngha phm vi cng vic :chia cc sn phm ln ca d n thnh cc thnh phm nh d qun l hn
4 . Xc nh phm vi cng vic :chp thun chnh thc phm vi cng vic ca d n
5. kim sot thay i phm vi cng vic ca d n
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QUN L THI GIAN D N L mt phn ca QLDA, bao gm cc qu trnh cn thit m bo thi hn hon thnh d n , gm:
1. xc nh cc cng tc : xc nh cc cng tc ring bit phI c thc hin lm ra cc sn phm
2. th t cc cng tc : xc nh v lp ti liu v cc mi quan h tng tc gia cc cng tc 3. oc lng ti nguyn tng cng tc ; xc nh ti
nguyn g ( nhn lc , thit b , vt liu) v s lng no cn thit cho mi cng tc
4. c lng thi gian hon thnh : c lng thi gian cn thit hon thnh tng cng tc
5. pht trin k hoch : phn tch th t thc hin cc cng tc,thi gian hon thnh v ngun lc cn thit lp ra k hoch d n
6.kim sot k hoch:kim sot s thay i ca k hoch
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QUN L CHI PH D N L mt phn ca qun l d n, bao gm cc qu trnh
cn thit m bo d n c hon thnh trong ngn sch c duyt, gm :
1. quy hoch ngun lc :xc nh cc ngun lc( vt liu, thit b ,nhn lc) v s lng ca chng dc dng thc hin cc cng vic ca d n
2. c lng chi ph : tnh ton gn ng cc khon chi ph cho cc ngun lc cn thit hon thnh tng hng mc ca d n
3 . Ngan sch chi ph : xc nh tng d ton chi ph hon thnh ton b d n
4. kim sot chi ph :kim sot cc thay i chi phtrong sut qu trnh thc hin d n
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QUN L CHT LNG D N L mt phn ca QLDA, bao gm cc qu trnh cn
thit m bo d n s tho mn cc yu cu c ra, n gm :
1. lp k hoch cl : xc nh cc tiu chun cht lng lin quan n d n v bin php tho mn chng
2. m bo cl :vic thc hin cc hot ng theo khoch trong h thng cht lng cung cp lng tin ld n s tho mn cc tiu chun cht lng c ra
3. kim sot cht lng:iu khin cc kt qu ring bitca d n xem chng c tun th cc tiu chun cht lng hay khng, xc nh cch loi b cc nguyn nhn ca cc cng vic khng tho mn cl
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QUN L NHN LC D N L mt phn ca QLDA, bao gm cc qu trnh cn thit s dng c hiu qu ngun nhn lc tham gia vo dn . n gm :
1. quy hoch t chc: xc nh ,lp h s v t ra vai tr, trch nhim v quan h bo co cng vic ca da
2. b nhim cn b : tm kim ngun nhn lc cn thit v b nhim vo cc cng vic trong d n
3. pht trin nhm cng tc: pht trin cc nhm v cc c nhn c tay ngh, nghip v thc thi d n
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QUN L THNG TIN D N L mt phn ca QLDA, bao gm cc qu trnh cn thit m bo to ra, thu nhn, ct gi ,v x l thng tin ca d n kp thi gian. N gm:
1. quy hoch thng tin: xc nh cc yu cu v thng tin v giao tip ca cc bn tham gia d n . AI cn thng tin no ,lc no v s giao thng tin th no
2. phn phi thng tin: lm cho cc thng tin cn thit lun sn sng v kp thi gian
3. bo co thc hin : thu nhn, truyn b thng tin, bao gm bo co tnh trng hin ti, kt qu ca tin trnh vd bo.
4. kt thc qun tr hnh chnh: to ra , thu nhn cc bo co nh gi cho tng giai on hoc khi kt thc d n
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QUN L RI RO D N L mt phn ca qun l d n, bao gm cc qu trnh
lin quan ti vic xc nh ,phn tch v x l ri ro ca d n. n gm:
1. xc nh ri ro: xc nh ri ro no thng nh hng n d n, to lp h s cc c im ca tng ri ro
2. nh lng ri ro : nh gi ri ro v quan h tng tc ca ri ro kim nh mc nh hng kh d ti kt qu d n.
3. trin khai i ph ri ro :xc nh cc bc c lin quan n vn hi v x l cc him ho.
4. kim sot i ph ri ro :kim sot s bin i ca ri ro trong sut qu trnh trin khai d n.
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QL QU TRNH TM KIM MUA SM CA DA L mt phn ca QLDA, bao gm cc qu trnh cn thit tm kim hng ho, dch v ngoI kh nng thc hin ca t chc. N gm :
1. quy hoch tm kim :xc nh tm kim g khi no 2. quy hoch nhu cu : lp h s cc sn phm yu cu
v xc nh cc ngun cung cp kh d. 3. Mi thu : lp phiu bo gi, u thu ,cho hng
cnh tranh hoc xut theo tnh hnh c th 4. la chn nh thu :la chn trong s nt c nng lc. 5. qun l hp ng: m bo p ng cc iu khon
h 6. kt thc hp ng :hon thnh v thanh l h k c
cc giI php cho cc hng mc cha t yu cu
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S QUAN TRNG CA TNG GIAI ON DA VI MC TIU
Xac nhd ancua chu.t
Thiet keky thuats bo
Thiet keky thuatchi tiet
Cung ngvat
lieu/thiet b
Hp ongxay dng
Cao
Thap
Cao
Thap
Chi ph thc hin cc thay iv ch.lng, c.ph v tin
Kh nng nh hng n chtlng, chi ph v tin
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MC TIU CA QUN L D N
Hon thnh d n: ng hn Trong chi ph d tr t yu cu t ra S dng ngun nhn lc mt cch hiu qu
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Qun l d n (Project Management) l g?
QLDA (Project Management) ch yu lQUN L THAY I (MANAGEMENT OF CHANGE)
C ngha l: Nu s vic c din ra sun s th chngta khng cn n Qun l d n ! M chn thun l lp k hoch v trin khaithc hin !
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NH NGHA QUN L D N
Qun l d n (QLDA) l mt qu trnh hoch nh (lp k hoch), t chc, lnh o v kim sot thc hin hon thnh cc mc tiu nh ca d n
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I- HOCH NHSp t cc mc tiu v xc nh lm th no hon thnh cc mc tiu ny.Cc bc lp KH:
* Thit lp cc gi nh iu kin trong tng lai* Phn tch cc phng n hnh ng la chn cth, chn PA tt nht v cch thc hin n* Thc hin k hoch v nh gi kt qu
* Xc nh khong cch ti mc tiu * Xc nh mc tiu
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LI CH CA HOCH NH
Tp trung v linh hot Hng ti hnh ng Ci thin s Phi hp Kim sot tt hn Qun l thi gian tt hn
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NHNG LU KHI LP K HOCH
* a nhng gi nh c th xy ra nht v nhng gii php phng nga, x l n.
* Ngun lc thc hin rt quyt nh
* a nhng ngi c lin quan cng tham gia* Nm logic cc mi quan h ca mt qu trnh
* Cam kt cao ca lnh o.
* S dng s liu lu tr trong qu kh.* Danh mc cng vic y
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II- KIM SOTBc 1: Xc nh mc tiu v tiu
chun cho vic thc hin
Bc 4 :Hnh ng
mt cch hu hiu
hng vmc tiu
Bc 2 : o lng kt qu
thc t
Bc 3: So snh thc hin trn thc tvi mc tiu v tiu chun xc nh
Qu trnh Kim sot
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H THNG KIM SOT HU HIU
* Phi mang tnh tch cc v bn cht: nhn mnh s ci thin, pht trin
* Phi c tnh hp l v khch quan: m bo cng bng
* Khuyn khch t kim sot: mi ngi cng tham gia, to s trng thnh
* Phi kp thi v nhm vo s ngoi l: pht hin nhanh v tm nguyn nhn s khc bit ny sinh.
* Linh hot trong cng vic: c th iu chnh tu theo bi cnh
* D hiu: bo co, cc s liu, v phc v ra quyt nh
* nh hng vo chin lc v kt qu cn t: phc vcho k hoch di hn
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III-T CHC
L qu trnh sp xp con ngi v ngun lc t c mc ch chung raChia nh mng cng vic Phn b ngun lciu phi cc hot ng
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S T CHC
* Cc cp ca qun l: Ch ra cc phn lp ca qun l
* Cc cu trc chnh bn di: Cc v tr m bo co n nhqun l chung
* Cc knh lin lc: Ch ra dng thng tin chnh thc t u n u
* Cc quan h gim st: ai s bo co n ai
* S phn chia cng vic: Cc v tr v chc danh ch ra cc trch nhim.
Bn c th bit c iu g t s t chc
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XU HNG CHUNG V T CHC TRONG MT MI TRNG LM VIC TIN TIN
* ng mnh lnh ngn hn (t tng qun l hn)
* Gim bt bin ch nhn s, ch trng hot ng hiu qu
* a phng ho ch khng trung ng ho* Giao vic v phn quyn, trch nhim cho cp di
* Cc phn mng di rng hn theo phng ngang (flat structure)
*Mnh lnh khng c nht, khng ch bo co mt sp m s phi hp chc nng cho
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T chc mt nhm lm vic (BQL,BCHCT)* S lnh o ca nhm phi mch lc v c tm nhn.
* Nhng nhc im v nng lc cu nhm phi c pht hin v tc dng tiu cc ca n phi c gim thiu.
* Trao i ca nhm mt cch chnh thc hay khng chnh thc s tn dng tt thi gian v ngun lc ang c
* Duy tr khng kh tch cc, quyt lit v s ch ng trong cch lm vic ca nhm.
* Tng thnh vin ng gp s c gng cho thnh tu chung ca nhm
* Vai tr, chc nng nhim v ca nhm phi c mi thnh vic hiu r
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CU TRC T CHC Kiu mu c t ra phi hp hot ng gia
cc thnh vin trong t chc Giao trch nhim v quyn li n tng thnh vin
trong t chc v thit lp trch nhim cho cc kt qu Thit lp cc iu kin cn thit cho s phi hp ln
nhau gia cc thnh vin
CC LOI CU TRC T CHC Cu trc theo chc nng: Cu trc theo d n: Cu trc theo ma trn:
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CU TRC CHC NNG (FUNCTIONNAL STRUCTURES)Mt cu trc chc nng tp hp cc con ngi vi k
nng tng t lm nhng nhim v tng t Li im: Li th theo quy m vi s s dng ngun lc c hiu
qu Nhim v phn cng ph hp vi ti chuyn mn v s o to
Gii quyt c vn thuc v k thut cht lng cao
o to chuyn su v pht trin cc k nng trong vng cc chc nng
Cc con ng ngh nghip r rng trong vng cc chc nng
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CU TRC T CHC TRONG MT CNG TY
Khuyt im:
Thiu s phi hp v giao tip cho gia cc chc nng Kh nng phn ng km vi cc thay i ca mi trng
xung quanh
Gim c
Trngphng tip th
Trngphng Ti
chnh
Trngphng nhn
s
Trngphng kinh
doanh
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CU TRC D NMt cu trc d n tp hp tp hp nhng c nhn m lm vic
chung trong mt d n vi nhng i tng tng t. Li im: Rt linh ng trong phn ng vi cc thay i ca mi trng Ci thin s phi hp cho gia cc b phn chc nng Ti chuyn mn tp trung vo cc i tng c th, c tnh k
tha cao D dng thay i kch thc bng vic thm vo hay bt ra cc d
n Khuyt im: C th lm gim li th theo quy m C th lm gia tng chi ph bi s trng lp trong ngun lc v n
lc ca cc d n khc nhau. Qu nhn mnh vo mt d n c th lm tn hi n ton b C th to ra canh tranh khng lnh mnh
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CU TRC MA TRNMt cu trc ma trn l phng thc kt hp gia cu trc chc
nng v cu trc d n. Li im: S phi hp chc nng bn trong tt hn trong vn hnh v x l
rc ri. Gia tng s linh ng trong thm, bt, thay i s vn hnh ph
hp vi pha cu (demand). Trch nhim thc hin cng vic ca cc thnh vin tt hn xuyn
qua cc ch nhim d n (project manager). Ci thin thin tin trnh ra quyt nh xuyn qua nhm d n
(project team) ngay ti ni lm vic v ti thng tin tt nht lc sn
Ci thin s qun l chin lc v lnh o c gii phng khi vic x l nhng vn khng cn thit tp trung gii quyt vo cc ni dung chin lc.
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CAU TRUC MA TRAN
Khuyet iem: He thong hai Sep co the gay ra nhng truc trac. Nhan vien m ho v nhan lenh mau thuan nhau thai Sep.
Co the gay ra gia tang chi ph v s gia tang chi phlng cua cac trng nhom
Long trung thanh cao vi nhom co the gay ra thiethai cho cac muc tieu ln hn cua to chc.
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CU TRC MA TRN TRONG MT CNG TY QUN L CC D N NH
Gim c
TrngPhng d
n
TrngPhng kinh
doanh
TrngPhng k
thut
TrngPhng k
ton
CNDA 1
CNDA 3
CNDA 2
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IV-LNH OL mt qu trnh truyn cm hng lm vic ti ngi khc
hon thnh c nhng mc tiu quan trng ra.
Cc cng vic ca chc nng lnh o
To s hng hi nhit tnh Truyn t hnh nh ca tng lai
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Phng php lnh o theo kiu trao quyn
* a ngi khc tham gia vo vic la chn s phn cng v phng php hon thnh cng vic
* Duy tr s tin cy bng ghi nhn thnh cng v khuyn khch nhng th hin cng vic tt
* Cho ngi khc c hi a nhng tng v cch gii quyt ca h vo thc t
* Khi c vn ny sinh, tm hiu ngi khc ngh g v hcng gp tm cch gii quyt.
* Khuyn khch s sng to, tn dung kin thc ngi khc* To mi trng lm vic hp tc, chia s thng tin
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C- CH NHIM D N (CNDA-Project manager) L ngi thc hin cc chc nng qun l d n Cng vic ca CNDA: Sp xp t chc, lm vic
cng vi mi ngi pht hin ra cc vn vgii quyt vn trong sut qu trnh thc hin d n
Nhim v ca CNDA: T chc nhm thc hin d n Kt hp cc n lc ca mi ngi theo nh hng
chung -> t mc tiu xc nh Hon thnh tt p d n
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VAI TR CA CNDA TRONG HOCH NH Thit lp mc tiu d n v nhng yu cu thc hin Lp danh mc cc cng vic cn lm Phi hp cng cc chuyn gia hoch nh v c
tnh chi ph, thi gian. Xc nh nhng im mc quan trng ca d n. Lp cc bin php qun l ri ro Chun b hp ng ng quy nh gia cc bn Truyn t li k hoch d n, xc nh trch nhim
mi c nhn, thi gian v chi ph thc hin Lin tc cp nht k hoch iu chnh
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VAI TR CA CNDA TRONG CHC NNG TCHC
Phn chia (Break down) d n thnh nhng cng vic c th c th o lng c.
Thit lp mt s t chc cho mi d n, trong cn ch ra ai, lm g
Xc nh quyn v trch nhim ca mi thnh vin tham gia d n
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VAI TR CA CNDA TRONG CHC NNG PHN CNG
Xc nh r rng cc cng vic cn thc hin v la chn ngi thc hin.
Gii thch r rng vi cc thnh vin v cng vic ca h.
Lm cho cc thnh vin hiu r v cng thc hinyu cu v mc tiu ca d n v cht lng, kinh ph, v thi gian thc hin
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VAI TR CA CNDA TRONG CHC NNG HNG DN
Phi hp cc lnh vc quan trng ca d n. To c hi cho mi ngi c th tip cn c, cng khai
cc vn v gii quyt cc vn theo quan im cng hp tc.
Pht hin v phn tch v cc vn kp thi sm tm c cch gii quyt.
Cung cp cc ti nguyn cn thit thc hin cng vic v hon thnh d n.
Khch l ng lc nhn vin, hng dn h khc phc sai lm v xy dng mt ngun nhn lc c hiu qu.
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VAI TR CA CNDA TRONG CHC NNG KIM SOT Thit lp H thng trao i thng tin: bo co, bin
bn hp thng xuyn ghi nhn v theo di qutrnh thc hin cc cng vic trong thc t v theo khoch.
Duy tr mt biu / bng tnh so snh chi ph vthi gian thc hin cng vic trong thc t v theo khoch.
nh gi tnh hnh d n v cc cnh bo L linh hn trong vic thc y cc bn lin quan
hnh ng nhm t mc tiu d n Tham gia gii quyt v tho g cc vng mc c nh
hng n mc tiu d n m bo cho mi ngi c thng tin y v tnh
hnh thc hin d n.
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Tm tt vai tr v trch nhim ca CNDA (Project manager)
Kim sot mt d n t lc khi u n lc kt thc dn
Thit lp Ban Qun l d n (Project Management Team)
Cn nhc cn thn tt c cc gii php c th Chun b mt K hoch qun l d n (Project
Management Plan) Qun l cc thay i
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Tm tt vai tr v trch nhim ca CNDA (Project manager)
iu phi tt c cc hot ng ca Ban Qun l dn
Xem xt mt cch nh k tin trnh d n m bo cc quy trnh kim tra cht lng l ang c thc hin y v ng cch
Tham gia vo xem xt/kim ton hu d n
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Ch nhim d n - Ngi lnh o
5 yu t c bn cho mt nh lnh oThch thc vi tin trnhChia s tm nhn To iu kin ngi khc hnh ngLm gngKhch l nhit huyt
Kouzes v Posner
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Ch nhim d n - Ngi lnh o
Thch thc tin trnh Con ngi thng phn u n lc ht mnh khi b
thch thc C cm hng chia s tm nhn
Con ngi thng mun thy gi tr sau mt con ngi lnh o
mt ngi m khng c i tng ng h theo sau thkhng phi l mt lnh o, v con ngi s khng l i tng ng h tr khi h ng vi tm nhn nh lca chnh mnh. Bn khng th ra lnh cho mt s cam kt thng nht m bn ch c th cm nhn n.
Kouzes and Posner.
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Ch nhim d n - Ngi lnh o
To iu kin cho ngi khc hnh ngLnh o tt thng C UY QUYN vi nhn
vinLnh o khng th t mnh lm vicLnh o tt s ni chng taLnh o khng tt ni tiLnh o tt khng lm dng quyn lc hay ngn
cn
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Ch nhim d n - Ngi lnh o
Gng muLnh o hiu qu th hin gng muLm nhng iu mnh ni (they practise what they
preach)Sng vi ng gi tr ca mnh, bo ton c uy
tn ca mnh
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Ch nhim d n - Ngi lnh o
Khch l nhit huyt Khch l thnh vin trong nhm mt khi cng vic kh
thc hin Lnh o tt cn chng t nhn vin ca mnh s c th
chin thng v do vy cn phi khch l h Chng t cho nhn vin thy rng bn mong i nhiu h. Nu bi quan vo kt qu thc hin, l iu bn s nhn ly.
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Cc thuc tnh cn c ca ngi Qun l d n
Bit lng nghe ng h T chc Tn trng ln nhau Tinh thn tp th Bit kim ch Hi hc Quyt nh hp l Theo ui Chia x kinh nghim
Bnh ng s hu L phn m/b nng cho tp th Lnh o nng ng Kin thc k thut Cng bng Linh hot Ci m i din Trung thc Thch thc trong cng vic Nm bt im yu/mnh ca c nhn
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PHNG PHP GII QUYT VN
Bc 5:Bc 2:Bc 1: Bc 3: Bc 4:
Lp li qu trnh
Xc nh vch r c
im vn
Xy dng v nh gi cc gii php c
th
La chn gii php u th hn c
Thc hin gii php
nh gikt qu
Lu : hng ti mc tiu ch khng
nhm vo hnh ng(Objective based, not
activity- oriented)
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K NNG I PH VI STRESS
+ G tng bc, xp cc th t u tin cho cc vic+ Ci m v chia s nhng tm t vi nhng ngi quan tm n bn
+ To s cn bng trong cng vic v ngh ngi
+ Tp luyn th thao.
+ Gip mi ngi v c lm ngi khc hi lng
+ Kim sot tnh hnh, bit gii hn ca mnh v trnh nhng mc thi gian khng kh thi
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Tm tt Nm c mt cch c H THNG v
cc khi nim:D n, D n u t v d n XDNguyn tc chung ca Qun l, Qun l DA
v QLDA XDCh nhim D n
Nm c mt s kinh nghim khi p dng vo thc t trong cng vic qun l d n