4 Tips to Empower Team Leaders

Number of agents your team leader monitors for a particular campaign - 50, 100 or more than that.

Team leaders, why you need them?

What are the roles played by team leads?

Team leaders are those who manage the agents and get the work done by them. They are actually the

bridge between the manager and the agent who ensure that all policies implements as the client companies

intend to do. Moreover, they also take care of the agents and look into the queries and requirement to

reduce agent attrition.

After employing the best lead management platform, your work does not end. As the quality leads keeps

coming in, you need to employ the best agents and the best team lead to supervise the lead nurturing

campaign. You need to train them effectively to enhance their performance. We greatly believe in the fact

“Leadership Influences. “ Our agent performance largely depends on the team leaders, and on how well

they train the agents to handle each call.

Equip team leaders with some advance techniques and some strategies to enhance the efficiency of the

team leaders.

What do you do to increase the team leader’s productivity? If you do not know, then browse through

these four essential tips. Let us share it here in this blog:

•KNOWING OUR TEAM LEADERS – WHO THEY ARE?

After collecting the lead via lead trading system, managers conduct various one-on-one sessions with the

team leaders. These sessions help to know the team leaders in a better way. One of the most important

purposes of these sessions is to find out –

•What keeps them motivated?

•What is their weakness?

•What are their preferences on an individual level?

Treat the team leaders with special preference and performance to boost them.

•CLEARLY DEFINING THE ROLE

Make sure that the team leaders are aware of the role they are going to play in a particular campaign.

Assign them with a set of responsibilities, properly draft it and explain it to them, so that the lead trading

system managed efficiently. The managers must stress on a lot factor, to define the role of individual team

leaders.

•DEPLOYING RIGHT AGENTS FOR THE RIGHT LEADERS

Type of agents assigned to team leaders also affects the campaign’s productivity. Here, use the strategy of

pairing best team leaders with worst performing agents. The team leaders who give their best can enhance

the worst agents easily. Thus, how you can increase overall performance of the leads collected in your

lead management platform.

FREE TO WALK AROUND THE FLOOR

As the sales agents cannot roam freely on the floor, allow the team leaders to move freely on the floor.

This helps them to interact with the agents on a personal level. The team leaders must guide individually

to help the agents in any kind of issue or call transaction.

Well, apart from these four areas, team leader’s help a lot to motivate the agents under them for

enhancing the lead generation productivity. Value leaderships and pick the best team leader to shape the

agent in the right pattern.

For more info visit: http://www.enterpriselead.com/ or contact: sales@enterpriselead.com