4 th october 2012. kris barker gm, broadband confidentiality & legal statement the information...

4th October 2012

Kris BarkerGM, Broadband

Confidentiality & legal statement

The information contained in this Presentation slide-pack is confidential information for discussion purposes only and should not be disclosed without British Telecommunications plc (BT's) permission. Please treat it accordingly and do not forward, republish or permit unauthorised access.

Please note that BT has taken reasonable care to check that the information contained in this Presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available.

References to any such service and time scales contained within this document are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation. Applicable BT standard terms and conditions apply.

© British Telecommunications plc, 2012 British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Agenda for today - morning

Time Subject Speaker

10.00 Welcome & introduction

Agenda

L2012 Broadband platform performance

Kris Barker

10.10 Broadband roadmap Fibre:

Regional bid progress Cornwall update FTTP / FTTC & Broadband Availability Checker update

[audience: product related people]

Graeme Snell

Graeme Snell

Neil Tye

10.30 Broadband roadmap WBC/ WBMC

Including:

Multi-Service Edge Broadband usage reports Bandwidth SFI process


Andy Wright

Paramjit Bahra

Ahmed Mohamed

10.50 Introducing the morning breakout sessions Simon Brisbourne

10.55 Coffee break – 15 minutes

11.10 Focussed improvement area:

KBD overhaul Self serve

James Lamb

11.40 Broadband retirements surgery:

Alternative products –WBC and its many additional benefits – DLM, Annex M, Real Time QoS

Simon Brisbourne

12.05 Lunch on T34

Agenda for today - afternoon

Time Subject Speaker

13.05 Virtualisation & brief introductions to Broadband Architecture debates at the World Broadband Forum

David Thorne

(Guest speaker: Chief Broadband and Access Strategist, BT Innovate & Design)

13.40 eCo BB closure & other system infrastructure projects

Online changes

[audience: system & operational people]

Tony Estcourt

Nigel Hannant

14.10 Migrations: Sub Loop Unbundling back to SMPF


Bev Bytheway-Jackson

14.25 Introducing the afternoon breakout sessions Kris Barker

14.30 Broadband retirements surgery:

How to migrate from 20C to 21C

James Lister / Simon Brisbourne

14.55 Coffee break

15.10 Focussed improvement area:

Service including:

Overall performance Contact reduction

Richard Marsh

15.40 Action point update

Dates for diaries

Open forum

Kris Barker

16.00 Close of Forum

Broadband roadmap - Fibre

Graeme Snell Demand Stimulation Director

BT’s commercial roll out and Government (State Aid) funded fibre broadband rollout

• BT’s approach– Intervention roll out will

mirror commercial rollout - standard products and services

– “Fibre as far as possible”

• BTW will be deploying WBC alongside the rollout (with very few exceptions)– For BTW customers

practically zero effort to serve the additional intervention areas

7

Openreach is delivering fibre to approximately 2/3rd of the UK as part of its commercial rollout

BT is committed to helping meet the government aspiration of 90% fibre broadband coverage by 2017

Funding for the final 1/3rd is organised and administered by Broadband Development UK (BDUK) on behalf of Department of Culture, Media and Sports

Practically every local authority has applied for BDUK funding

Following open tender, two providers have signed a framework contract with BDUK

CP agnostic demand stimulation complements retail marketing and accelerates adoption

• Driving market growth and awareness • Helping to position roll out as a regional

activity, driven and ‘owned’ by local government

• Funded primarily by LBs, but potentially with BT contribution (at wholesale level, not BT Retail)

• Regional campaigns, with a dedicated marketing team in region

• Local authority branded portal with white label content, availability checkers etc.

• CRM system and eDM/direct mail services

• Events, workshops• Regionally branded cabs, flyers, vans etc.

8

BT is offering ‘CP agnostic’ marketing support to local bodies

Services Include

A white label demand stimulation campaign would seem to increase the rate and level of adoption of fibre broadband – in all marketsDemand stimulation impact in Milton Keynes vs. based case of other comparable exchanges (M3 exchanges where Virgin presence >80%)

0 100 200 300 400 500 600

Days since exchange went live

Ad

op

tion

ra

te

Demand stimulation impact in Cornwall vs. base case of other comparable exchanges (M1 exchanges)

0 100 200 300 400 500 600

Days since exchange went live

Cornwall

Rest of UK M1

Now is the time to focus your marketing campaigns to coincide with rollout

10

Cornwall

North Yorkshire

Northern Ireland

Lancashire

Rutland

Surrey

Wales

Campaigns up and running

Campaigns expected to start in Q4

Superfast Cornwall update

• £132m partnership – EU, Cornwall Council & BT - started OCT-2010 – targeting all 250k premises

• Aims: aiming for 80-90% FTTX coverage + strong focus on take-up• Coverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP

(Falmouth, Truro, Liskeard, St Austell)• Take-up: 14,000 live customers through 27 ISPs• Next phase: 180-200k FTTX premises by APR-13 including 48k premises

FTTP• Business & strategic growth areas prioritised for FTTP• New trials & tests being pioneered in Cornwall eg. Fibre on Demand• Superfast Cornwall keen & resourced to work with ISPs to drive take-up,

particularly around FTTP• Contact: [email protected]

(opp. Truro station, SEP-12)

BDUK – Get involved now!

• Who in your organisation needs to know about the rollout plans for BDUK areas? – Suggest Marketing & Sales, Customer Service, Network build teams

• Tell us what type of information you would like us to provide about the plans for exchange enablement in BDUK areas – E.g. timings, coverage, PR/Marketing activity

• Openreach in conjunction with BT wholesale will then create a communications channel to provide updates on BDUK plans– Likely to use the existing BT wholesale fibre surgeries (contact

[email protected] for details)– our aim is to launch this by the end of the year

– Do you require regular updates at this ISP forum as well?

• Finally, this is not just about a mass market consumer sales opportunity. – There are likely to be bespoke SME sales engagement opportunities for

CPs in BDUK areas as SME business support / capability training is a key part of the demand stimulation programme in many of the BDUK bids

mailto:[email protected]

Fibre Broadband FTTC and FTTP

Neil Tye Head Fibre Broadband

FTTC up to 80Mb service available, FTTP in EMD

Services up to 330Mb & trials on fibre on-demand

Approx 31,000 cabinets RFS at 1,210+ exchanges and

1 600+ planned 163 extra newly announced exchanges

Nearly 12 million ‘premises’ passed 7 months ahead of

schedule with over 850,000 End Users

How is Fibre doing?

22% ADSLcustomers in footprint. Average ‘Business’ conversion of 12% of enabled footprint. ‘Best in class’ conversion of 42%

33% of BTW external SP FTTC lines are 80/20. Availability checker will

always show the FASTEST available speed

70 CPs selling the service, over 40 of whom we see as

‘commercially launched’

Negligible impact on backhaul costs; the heavy users

on Fibre were the heavy users on copper.

Integral part of BTW’s WBC and WBMC portfolio, systems and network

Part of £2.5Bn BT funding

to 2/3rds end 2014

BDUK: 8 regions signed

and growing

Broadband Fibre Product Road Map 2012 & 13

Q1/2 Q3/4 Q1/2

Fib

re

Launch of “80/20” FTTC: 80Mb up / 20Mb down

Fibre Performance Tester Improvements

FTTx Real Time Quality of Service EMD

EMD 330Mb FTTP product

Differentiated through put trial

FTTP On Demand trials

FTTC self install trials

FTTC self install systems trials

Q3/4

“Wires Only” launch

BDUK areas roll out

FOX strategic solution

220M FTTP launch

Remote Assure Trials

Fibre on Demand launch

Availability Checker

Availability Checker URL retirement

Differentiated SLA launch

Connection offer £20 off80/20 reduced rental offer

Migration from LLU offer £40 off

12/13 13/14

40/2 STOP Sell

FTTP 330/20 Rental offer

Future activities are aspirational and not fully committed

Free bulk check

Diff Services

Objective: Improved peak throughput and differentiation between products

Deployment Q3

Migration Q3/Q4

Launch Q1 13/14

Remote Assure Trial

Objective: remote assure vs SFI for subset of fault types

Trial status: Live


Version Control:

Next version: Removal of Broadband Availability Checker Version 26

on 21st October 2012

Changes: Added fields and “Look and Feel” changes Q4

Differentiated SLA, Remote Assure and Availability Checker

Broadband roadmap – WBC/WBMC

Andy Wright Head of Product Management Wholesale Broadband Connect

[email protected]


Broadband Product Road MapQ2 Q3 Q4 2013/14

20C

Fib

re21

C

Migration from 20C IPstream to 21C Wholesale Broadband Connect

Release AD 19th Aug

Rollout of WBC expands footprint to exceed 90% of UK end users

Release AE 21st Oct

Release AG 18th Mar

Release AF 13th Jan

Early mkt deploym’nt FTTx Real time Quality of Service

Notify FTTC self install technical trials

FTTP on demand trails

Early market deployment of 330Mb FTTP product

Migrate from LLU offer £40 off

Differentiated throughput Trial


IPstream ‘Stop Sell’

Consumer switching: OfCom Statement

CGNAT Private Addressing Launch

Advance Services (WBC Assured) Stop Sell

Advanced Services (WBC Assured) Withdrawal

WBC EP 40Gb Host Links launch

Dynamic Line Management (DLM) improvements

Differentiated SLA launch

Fibre on Demand Launch

Fibre Only Exchange strategic solution

Launch of 220Mb FTTP

Multi Service Edge Trials

Usage Report Enhancements

Rollout 416 MSEsRollout 119 MSEs

IPstream retirement within WBC & Datastream in total

Weekend appointingTrials of Cool Broadband also Fixed Rate Product

Release AH 20th May

Release AI 22nd Jul

Release AJ 23rd Sep

Further WBC expansion plans

Launch of “Wires Only”

40Mbs Stop sell (40/2 product)

BD UK areas roll out

Advance Services on 20C Stop Sell

Advanced Services on 20C Withdrawal

Availability Checker URL retirement

FTTC self install systems trials

Remote assure trails

FTTP 330/20 rental Offer

2013/14 information covers full year & is future info/aspirational

Broadband Developments Road Map: October 2012Release AD20th August

Release AE21st October

CP

Act

ion

Nee

ded

No

Impa

ct o

n C

Ps WCR: New measure “Create to

Clear”(BB269-12)

BB Availability Checker: Version Removal (BB145-12)

CP

Act

ion

Rec

omm

ende

d

Technical changes for 20C BB Retirement (BB323-12)

KBD: End User TV Connect and RTQoS diagnostics (BB267-12)

WBC Fixed Rate: Service Trial (BB 270-12)

FTTP: Traffic Management Act Permit or Notice (BB135-12)

FTTC: Introduction of PCP Only Trial (BB270-12)

New Fault Clear Codes for Fixed Rate product (BB271-12)

FTTP: add Layer 2 switch ID on new & succession provides

(BB135-12)

New Error Code: “DN not recognised” (BB135-12)

Migration from 20C eCo BB to 21C eCo Plus

for 20C assets (BB275-12)

Knowledge Based Diagnostics: SuperLite Diagnostics (BB134-12)

BB Availability Checker: Version Removal (BB415-12)

Extension of Order & Fault Tracker Notes (BB270-12)

FTTP: processing of FVA discount message

(BB425-12)

T2R Journey: change of “Clock has Stopped” policy

(BB274-12)

Enhanced Broadband Usage Reports (BB425-12)

New 40Gb Extension Path (BB135-12)

Portal changes for Extension of Order & Fault Tracker Notes

(BB425-12)

Broadband Release Schedule

Release Date

Release AE 22nd October 2012

Release AF 14th January 2013

Release AG 18th March 2013

Release AH 20th May 2013

Release AI 22nd July 2013

Release AJ 23rd September 2013

Release AK 25th November 2013

The above dates are not confirmed until 90 day notification has been published

MSE: Multi-service Edge

Why? • Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform.

What are BT doing? • Introducing a new Broadband Remote Access server (BRAS) called Multi-service Edge (MSE)

Who is affected? • All CPs who buy WBC and WBMC

When?• Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then:

119 MSEs by March 2013416 MSEs by March 2014

So what does it mean for you?

1. We will notify you of some IP address changes. If you use your own IP addressing as part of WBC Aggregation Point build, there are additional requirements.

2. Once MSE goes live, as part of the authentication process and within accounting records there will be additional NAS IP addresses in RADIUS IETF Attribute 4.

3. Implementation of MSEs requires end users to be migrated, with a break in service of between 1 and 30 mins.

See briefing: BB450-12Any questions? please contact [email protected] this affects you we will be contacting you to make sure the impacts and any action required are clear and to answer your concerns


Broadband Usage Reports

Why? • Due to customer demand

What are BT doing?• We are enhancing Broadband usage reports to show 21C data as well as the

existing 20C data and changing the delivery method to the Data Exchange Distribution Server (DEDS)

Who is affected? • Any CP that uses Broadband Usage Reports may wish to act• If you don’t consume Broadband Usage Reports data there is no impact for you

When? • During October and November we will deploy the software and hardware needed• Full launch will follow (date tbc)


• If you do consume Broadband Usage Reports then the data will soon be available via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which will have 20C data.

See briefing: BB425-12Any questions? please contact Bev Bytheway-Jackson at:[email protected] or 01244 657938



WBMC - Bandwidth

Paramjit Bahra WBMC Product Manager

• London 2012 was the most connected Games ever and BTW own gold medal performance helped

- BTW CPs reach new heights too• High usage on our broadband network without any issues is testament to the

- planning, investment and interaction with our customers to deliver a

great end to end experience.• Internet traffic reached an all-time high on the broadband network• Bandwidth demand from some BTW CPs grew by up to 40 per cent in August

– with Rebecca Adlington’s 400 metres swimming event creating the

demand peak.• One node reached over capacity and some orders had to be re-planned• BW forecast is of paramount importance to plan and size the network • BW required by date needs to be planned with current T&Cs (5 WD)• BTW initiated “Network re-use of Hostlink” during the Olympics which helped

2 CPs• The Network re-use option for Host Links will be used under exceptional

circumstances in the future

Olympics – A success story

Olympics - Highlights of the first week

Opening Ceremony

100m final

3 athletics golds

Bradley Wiggins

Swimming/

football

Broadband roadmap –WBMC

Ahmed Mohamed SFI Product Manager

SFI2: Re-instatement of Base Module ONLY charging

Why?• BT have now agreed a strategic fix with their supplier (Openreach) to correct a

billing issue, that previously meant that that the SFI2 charge had sometimes been billed when not appropriate and also not billed when it should.

What are BT doing? • Re-introducing the Base Module ONLY charges for SFI2

Who is affected? • All CPs taking IPStream, Datastream, IPSC, WBC and WBMC

When? • Full charging for SFI2 Base Only modules will begin from 10 th October 2012.• The first full SFI2 charges will appear in the November 2012 bill


1. Increased accuracy in billing for SFI2’s2. The current SFI2 waiver process will cease on the 9th of October.3. All Base Module ONLY SFI2’s booked from the 10th of October will appear on the

November 2012 bill.

See briefing:BB448-12Any questions? please contact Ahmed Mohamed

[email protected] 020 7777 6112


Breakout sessions

Simon Brisbourne Head of WBMC & 20C Products

ServicEdge Review 14/03/12

Morning breakout sessions

• Delegates have the opportunity to attend both breakout sessions as each session will be run twice

• On your name badge your session order has been allocated:

30

Session Title Where

1 KBD overhaul/Self-serve focussed improvement area

Auditorium

2 Broadband retirements surgery Maple Suites

Lunch on T34 will follow straight after your final breakout session

But first a 15 minute coffee break

eCo Broadband closure & system infrastructure projects

Tony Estcourt Project Director

32

BTW End of Service Life (EoSL) System Infrastructure Projects 12/13System Change Description CP Benefit CP Impact /Action Required Timescales

B2B Gateway Migration to new Virtual Data Centre (VDC) Platform environment

Improved availability & resilience

Pre-migration testing & change of B2B URL

Oct ‘12 to Jun ‘13

eCo Plus(One Siebel)

Oracle Upgrade, VDC migration, Cosmetic changes in the portal

Improved supportability Outage - aligned to planned Release

Mid Mar ‘13

Availability Checker(ONCE)

Database Oracle Upgrade Improved supportability 6 Hour Outage on L2C - aligned to planned Release

Sep ‘12 / Nov ‘12

Availability Checker(BBAC)

Database Upgrade & VDC migration Improved availability & resilience

Outage on L2C - aligned to planned Release

Mid Feb ‘13

btwholesale.com Hardware & Software changes inc. Weblogic Upgrade

Improved supportability availability & resilience

Outage - aligned to planned Release

Mid Mar ‘13 TBC

Broadband Provisions (20&21c)(FLOW)

Oracle and Linux Upgrades Oracle support availability Non-customer Impacting - Aligned to planned Release

Feb’13 – April ‘13

Broadband Customer Reporting(BBCR)

Business Objects upgrade and Reports rationalisation

Improved ‘look & feel’ of Reports

Changes to XML will be needed where required

Feb ‘13 / Mar ‘13

Broadband Customer Reporting(BIP)

VDC migration and upgrades to back end systems.

Improved availability & resilience

Outage during which access to reports lost

Nov ‘12 to June ‘13

eCo BB Migration of 20C BB product to eCo Plus

Single System to manage 20C/21C Assets

Changes to XML & User Training on eCo Plus

Jan ‘13 to Jun ‘13

Bulk Change Tool (BBCT/Fastpeter)

Migration to BUT (Bulk Utility Tool) Simpler handling of Bulk Orders, Novations etc.

Post-Deployment ‘live’ testing will be required

Nov ‘12

33

B2B Gateway Migration

Impact Statement We’re migrating to new software (Oracle) and hardware platform (VDCs based HP Blades) and upgrading certificate security at the same time. This means CPs will need to point to a new URL in production at a particular point in time. We would like customers to engage with us before the migration on connectivity and functionality testing.

What products are impacted by the change? All BT Wholesale Broadband (20& 21c) for provision and repair journeys.

Benefits to CP’s • High Availability , Improved security through use of 2048 bit encrypted certificates

instead of 1024 bit, reduced outage timelines.

What Should You Do? • Migrate from 1024 to 2048 bit secure certificates.• Perform connectivity test with new onramp environment • Perform functional test on new onramp environment• Establish connectivity with the new VDC sites.• Migrate to the new URL/Portal at agreed time slot.

34

Will you (the CP) be required to undertake any code development? based on experience of previous migrations the majority of CPs using standard CoTs packages will not need to make code changes – to be confirmed through On Ramp testing.

Will this change impact any CP owned screens or interfaces? Minor – URL and Certificate Changes as described..

Will 30 or 90 day notifications be issued? 90day notifications before turning off the old URL.

Timescales • “On Ramp” is available in Sept 12 • Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14.• Final withdrawal of existing gateway end 13/14.

B2B Gateway Migration

35

BBCR (Actuate Upgrade)

Impact Statement We’re changing from one version of the base software tool to the latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the look and feel of Actuate reports (we think it’s an improvement)

What products are impacted by the change? BT Wholesale Broadband (20& 21c) – BBCR Reports.

Benefits to CP’s • Improved usability of screens, some small functionality improvements.

What Should You Do? • Users will be switched over to the new reports in Mid Oct 2012.• Please check your reports and feedback any comments or issues.

36

BBCR (Re-Write Using Oracle Tool-sets)

Impact Statement We will be re-writing the existing BBCR reports using Oracle software. 90% of the reports impacted are used through XML interface.

What products are impacted by the change? BT Wholesale Broadband (20& 21c) – BBCR Reports.

Benefits to CP’s • Cleaner, more modern graphics.

Timescales • BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan &

March)… Q4 this year

What Should You Do? • Look out for 90 day notifications associated with XML.• Schedule XML development resource.

Will 30 or 90 day notifications be issued? 90 day notifications for XML changes … this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)

37

Eco Broadband Migration

Impact Statement Our 20c Broadband ordering and fault gateway is reaching the end of its service life. We plan to support the provision and repair interface through our 21c systems (Eco+). This will require a development and migration activity by our customers.

What products are impacted by the change? IPStream and Datastream.

Benefits to CP’s • Continued support for 20c Broadband.• A single interface for 20c and 21c products.

What Should You Do? • All Broadband customers need to develop their XML interfaces.

• Existing 21c customers – to add in 20c products.• Existing 20c-only customers – to develop an Eco+ interface.

• Train your agents in Eco+ portal.• Migrate in one of three tranches Jan 13-June 2013.

Will 30 or 90 day notifications be issued? 90 day notifications for XML and monthly engagement meetings are proposed.

38

Key Dates

Sept12

Jun13

Mar13

Dec12

Jun12

Apr12

Sep13

Dec13

Mar14

Jun14

Sep14

Comms Notice – Industry wide eCo BB closure comms (30th April)

Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30th April)

STOP – Datastream, notify no further supply of new EU access or new VPs

START - Customer transition to Eco Plus

STOP - Completion of customer migration to Eco Plus – eCo BB closure

ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13)

STOP – DataStream withdrawn within WBC footprint

Must be able to place 21c orders on eCo Plus or via 21c B2B

Must be able to place 20c orders and 20c/21c repair on eCo Plus or via 21c B2B

Must have transitioned from eco BB to eCo plus by this date

STOP – IPStream, first exchange based stop sell begins as notified

Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30th April)

NoteDataStream = ADSL & SDSLIPStream = ADSL & SDSL

STOP - IPStream first exchange based retirement of service begins as notified

STOP - IPStream retired within WBC footprint

STOP - DataStream withdrawn nationally

Introducing Business ZoneBT Wholesale.Com transformation

Nigel Hannant Online GM

40

We’re difficult to do business with

• You have a fragmented online user experience• You don’t have a single view of your business• You spend too much time learning how to find

and use our systems

So we’re creating Business Zone • Consolidated quick view of your orders, faults

and inventory• Single search and less clicks for key tasks • Personalised experience based on role

Where are we now?• Customer Hot House in June 2012• Designed and built an ‘Alpha’ version of

Business Zone• Today we want to share and test this with you!

Introducing Business ZoneTransforming BT Wholesale.Com

From applications

to tasks

41

How do I get involved?

Testing our approach

• Running webinars to demonstrate new capabilities and experience

• Formal lab testing to put our design in the hands of real users

• We want to engage directly with more of you

• Ensure it meets your needs

• Opportunities to register for webinars

• Take part in hands-on testing• Contact me: [email protected]

Validating our understanding of your requirementsWe want you feedback

42

Teaser…logged out Business Zone

43

Teaser…logged in Business Zone ‘Overview’

44

Key DatesAug12

Feb13

Dec12

Oct12

Jun12

Apr12

Apr13

Jun13

Aug13

Oct13

Dec13

Customer Hot House

Business Zone Trial (18/03/13)

Customer Testing / Feedback (Alpha)

Business Zone Full Launch (20/05/13)

Business ZonePhase II

Final changes and development

Sub Loop Unbundling migrations to BT Wholesale Broadband

Bev Bytheway-Jackson Product Manager

Where are we?

A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was developed and launched by Openreach in April 2012.

We notified you in July via briefing BB239-12, that we are experiencing systems issues with the SLU MAC where an error code is being returned by our systems preventing the migration order from completing.

This does not affect any other migration journey; only SLU to BT Wholesale Broadband, where there is a change of CP.

You are able to identify where an SLU SMPF installation is present , where we will return the code ‘S’ where SLU SMPF is present.

If you win customers from SLU, you must advise the end user to cease their SLU service first, before submitting a Broadband provide order into us. During this time, you should not advise prospective end users to obtain a MAC from their SLU CP.

We have a solution due to be delivered in January 2013 to resolve the technical problems and we will notify you via the Broadband briefings nearer the time.

47


48 ServicEdge Review 14/03/12

Afternoon breakout sessions

• Again delegates have the opportunity to attend both breakout sessions as each session will be run twice

• We’ll use the same session order on your name badge:

48

Session Title Where

1 Broadband retirements surgery Auditorium

2 Service: focussed improvement area Maple Suites

We’ll have a 15 minute coffee break in between the 2 sessions

49

Action point updateDates for diariesOpen forum & Q&A


50

Action update

Action Owner Action Status

AP1 5/12 Product team

Request for broadband roadmaps on btw.com/updated after each release

Closed – new roadmap to be presented today

AP8 5/12 Richard Marsh

An ongoing issue where engineers are not receiving the notes on fault jobs – is there anything else that could be done?

Ongoing – request to CPs to email examples to track through where engineers have not received notes

AP9 5/12 All Include thought leadership topics at the ISP Forum Closed – but noted for future Forums – David Thorne presented at today’s Forum. Please let us know if this fitted the bill. You can suggest future agenda topics on the feedback form

AP 10 5/12 Simon Brisbourne

Capacity issues on migration from 20C to WBC in Northern Ireland

Closed – covered in today’s presentations

AP 11 5/12 Simon Brisbourne

SFI to present back/update – potential feedback? Closed – covered in today’s presentations

51

Closed actionsAction Owner Action Status Closure

dateDetail

AP2 5/12

Simon Brisbourne

Provide information on TPON exchanges – what is happening on those under retirement?

Closed July 12 Broadband is not supported on these lines

AP3 5/12

Yvonne Forrester

FTTC – Ethernet – is there a 7 hour repair map – can we have a slide on it & add targets to the slides and first contact resolution

Closed July 12 FTTC will be included in future service packs. The Forum will remain BB focussed so Ethernet will not be covered

AP4 5/12

Yvonne Forrester

MSO/PEW customer impacts & volumes

Closed July 12 Covered in July interim ISP Forum webcall

AP5 5/12

Yvonne Forrester

KBD testing – request to test on KBD even when an MSO is outstanding – would still want to test

Closed July 12 Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3

AP6 5/12

Yvonne Forrester

KBD testing – want to be able to do a TAM test even when the questions down lead to it – eg ADSL line lost sync but no PDD

Closed July 12 Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3

AP7 5/12

Neil Tye (for Ethernet team)

Can the ISP Forum include Ethernet service as well?

Closed July 12 The Wholesale Ethernet product team use the main product event (the BTW Showcase) to detail their propositions and have regular meetings with their customers, where product issues can be discussed. Service issues are dealt with via the normal service escalation channels. The team are also looking at holding update webcalls aligned with the roadmap releases – to explain what’s new and what’s coming up. It is therefore more appropriate to keep the ISP Forum Broadband focussed.

What’s coming up? Dates for your diaries

Next Fibre surgery – 25th October via webcall (contact [email protected] for details)

Next ISP Forum (interim webcall) – January 2013


Open forum & Q&A

Close of Forum

An e-feedback survey will follow shortly

Thank you for attending the Forum

4 th october 2012. kris barker gm, broadband confidentiality & legal statement the information...

Documents

broadband slide

bduk slide

afternoon slide

morning slide

presentation slidepack

commercial rollout bt

services fibre

fibre broadband coverage