4 Steps To Powerful Communication

July 2016

RAAF Townsville

Unleash Your Super Powershttp://www.uqpower.com.au

““Heidi we’ve seen more Heidi we’ve seen more change in the last change in the last 33 years than in the last years than in the last

3030..How do I lead now?” How do I lead now?”

www.UQPower.com.au

Change is happening exponentially

But people think linearly

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Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport. Ie:

The ability to communicate

The One Constant

So how do you effectively communicate

in times of VUCA (volatility, uncertainty, complexity and ambiguity)?

Spotlight on USpotlight on UWhat’s your biggest What’s your biggest

communication communication challenge? challenge?

As a workplace futurist and culture architect, Iget excited about the development of leaders and the creation of cultures that are adaptive and sustainable for the new world of work. A workplaces culture is impacted by 3 key areas:

I’m passionate about

Work / play / living

City based dwellersMassively mobileConstantly connectedCloud Computing

EnergyDisconnectionDepressionGenerosity Economy Resilience

Co-workingCollaboration

End of retirementGlobal nomads

Questioning consumersHigh transparency

Education reengineeringQuadruple bottom line

You Build 4 Solid Foundations

PersuasiveProductive

Physiology Psychology

The effectiveness of your relationships, your ability to build trust, your ability to assert yourself and handle conflict and your ability to craft a powerful message in person or in writing depends upon you mastering four key communication foundations:

1 - VISION – Purposefully Aligned2 - IQ – Intellectually Focused3 - Body – Physically Energised4 - EQ - Interpersonally Connected

Become Fluent in All Four Quadrants

Build Solid Foundations

How many times have you met someone with a brilliant mind and high IQ that are useless at communicating with staff or building relationships?

You have to #startwithU by believing in U and your message.If you don’t believe, no one else will, every one can spot a phoney!

Step 1 – Get clear on your outcome

Words have energy. Some are light and filled with possibility and some are heavy and block progress. Be mindful when choosing your words.

Recently I was speaking to a client who had decided to resign from her role. She described it as something she was “dreading” because she would have to have a difficult conversation with her current boss.

After a brief discussion focusing on the positives associated with her decision to leave, she shifted her language around the move to it being a “huge opportunity for a fresh start with new amazing people.” And with this change in language came a sense of excitement, possibility and energy.

What do you hope to achieve?

There are 7 steps to having a difficult conversation:

1 – Set the scene2 – Describe your feelings3 – Clarify importance4 – Own your part5 – Offer solutions6 – How to move forward7 – Invite their response

PAIR SHARE

Difficult Conversations

You have to speak of what you want, not what you don’t want. Your focus must be on the positive outcome you desire not the negative of what you don’t want.

Be specific

X•Don’t run across the road.•Don’t be late to today’s meeting.•Don’t overspend your budget this month.•I hope I don‘t mess up my speech today.

• Walk carefully across the road.• I’d appreciate you arriving on

time for today’s meeting• Let’s focus on achieving our

targets this month. • I’m determined to present

confidently and clearly today.

Discuss with your partner – where do you use language that limits your choice and is focused on what you don’t want rather than what you do want? Be specific.EMPOWER YOURSELF THROUGH YOUR WORDS

Reframe Your Words

X•I can’t do it•I really should•I have to•I’ll give it a try

• I’m choosing not to• I would like to• I really want to• I will do this

Step 2 - IQ – Get Focused

Communication FocusModel

More Detail

Less Detail

More Detail

Less Detail

© Macklin Holdings

Stand in 2 circles one inside the other

•My life story…

•A passion I have outside of work is…

•Teams work when…

•Something I’m looking forward to is…

Speed Questions

The most powerful communication tool at your disposal is not your mouth, it’s your entire body.

Become fluent in body language as your second language and watch your results soar.

Step 3 – Body is bigger than words

Are You “Batteries Not Included”

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AKA a “Drainer” of energy?

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Are you “Batteries Included”?

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AKA a “Giver” of Energy?

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What kind of leader do you want to be?

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Understanding your body language and other physical queues is very important when you are communicating with others.

Your non-verbal communication skills are just as important as your verbal skills.

The most important thing to ensure is congruence – that your messages match your body.

Powerful Body Language

Human Communication

- 7% of meaning is in the words that are spoken

- 38% of meaning is paralinguistic – the way we say it

- 55% of meaning is in body language & expression

Content 7%Verbal cues

Tone 38%Vocal cues

Body language 55%or facial expressions

“When it comes to body language,

there are some who have better vocabularies than

others.” Doug Larson

Introduce yourself to someone:

Like it’s a waste of your time

Test It In Your Body

Introduce yourself to someone:

Like you really really want to impress them but are a phoney.

Change Your Body

Introduce yourself to someone:

Like they are your long lost best friend

Lead With Love

body language practice

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“It’s important we get this right.

Things must change around here.”

The most powerful way to engage with and relate to others is to listen first and ask second.

Too many people spend too much time on what they want to TELL others rather than taking the time to stop, LISTEN and ASK.

Step 4 – EQ - Listen Then Ask

Extreme Listening Challenge

Listen Then Ask Challenge

Person A – share with Person B something you’d like to see improved at work.

Person B – listen first then only respond with questions (no solving, telling or sharing your stuff)

Feedback

What’s one thing you What will you work onlearnt today? improving?

• Download this presentation at•

www.UQPower.com.auwww.linkedin.com/in/heidialexandrapollard