4 risks of delaying your move to ng9-1-1
TRANSCRIPT
4 RISKS OF DELAYING YOUR MOVE TO NG9-1-1
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AGENDA
Progress Report: The State of NG9-1-1
Today
4 Risks of Delaying Your Move to
NG9-1-1
Preparing for Your Move to NG9-1-1
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HISTORY OF 9-1-1
1968:First 9-1-1 Call
Made
1999:9-1-1 Made the
Official U.S. Emergency Number
1970s:Enhanced 9-1-1
2000s:FCC Requires
SMS Texting to 9-1-1
2010s:NG9-1-1
http://www.its.dot.gov/ng911/pubs/ng911_preliminary_transition.htm
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ENHANCED 9-1-1 VS. NEXT GEN
Enhanced 9-1-1• Caller location data stored in network database (ALI)• Upload phone location ALI records prior to the 9-1-1 call• Calls routed via circuit switched network based on incoming caller ID• Only voice sessions are supportedNext-Gen 9-1-1• A location information server (LIS) determines/stores phone location for IP and non-
IP phones• Calls routed via ESInet (IP network)• PBXs: verified caller location data is stored in an onsite database• Voice, text, video, picture transmission supported
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THE STATE OF NG9-1-1 TODAY
All NG9-1-1 Systems Fully Operational
Puerto Rico
Some NG9-1-1 Systems Fully Operational
No NG9-1-1 or Did Not Report
• 5% of PSAPs have text-to-9-1-1 capabilities
• 19 States report having adopted a state-wide NG9-1-1 plan
• 8 States report that all NG9-1-1 systems are fully operational
http://www.911.gov/pdf/National-911-Program-2015-ProfileDatabaseProgressReport-021716.pdfhttp://www.computerworld.com/article/2919030/mobile-wireless/text-to-911-only-5-of-emergency-dispatch-centers-support-it.html
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CHALLENGES TO ADOPTING NG9-1-1
FUNDING:– Most funding is through fees on
telecommunications services– Funds collected are not always used for 9-1-1
OVERCOMING THE CHALLENGE:– Develop statewide 9-1-1 plans: Coordinated
deployment approaches may provide cost savings opportunities
– Educate lawmakers on the importance of NG9-1-1 funding
– Possible Grant Programs
$37k state grant + $13k state funding to build a pilot
IP network and create a platform for NG9-1-1
SALT LAKE COUNTY, UTAH
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CHALLENGES TO ADOPTING NG9-1-1
TECHNOLOGY:– Nationwide public safety broadband
network still being developed– Supporting two systems during
transition
OVERCOMING THE CHALLENGE:– FCC Task Force on Optimal PSAP
Architecture – NG9-1-1 NOW
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“Let me be clear: just because the slow implementation of next-generation 9-1-1 is understandable doesn’t make it excusable. Today’s fractured implementation of 9-1-1 and NG9-1-1 capabilities leave Americans confused and at greater risk. Lives are at stake. We have to do better.
Tom WheelerFCC Chairman
THE RISKS OF DELAYING YOUR MOVE TO NG9-1-1
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LOCATION ACCURACY IS NOT RELIABLE
70% of 9-1-1 calls are made from cell
phones 54%of dispatchers
believe location info from cell phones is regularly inaccurate
https://www.fcc.gov/consumers/guides/911-wireless-serviceshttp://www.nbcnews.com/tech/security/why-calling-911-your-cell-not-always-good-idea-n99736
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LOCATION ACCURACY IS NOT RELIABLE
9-1-1 call in County B
Routed through cell
tower
COUNTY BCOUNTY A
Answered by County A
PSAP
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YOU CAN’T COMMUNICATE ON YOUR COMMUNITY’S TERMS
people signed a recent Change.org petition calling for Congress to require PSAPs to update their systems
58,000+
https://www.change.org/p/alaska-state-senate-arizona-state-senate-california-state-senate-arkansas-state-senate-connecticut-state-senate-delaware-state-senate-hawaii-state-senate-iowa-state-senate-kansas-state-sena-require-local-public-safety-answering-points-psaps-o
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SAFETY AND EFFECTIVENESS ARE HINDERED
Receiving critical information in many forms can:• Enhance responders’
decision-making abilities• Assist with investigations • Make it easier for agencies
to share information
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YOUR PSAP MAY BE INCAPACITATED DURING AN EMERGENCY
• Outdated technology is unable to reroute calls to other PSAPS• Hurricane Katrina: 38 call
centers were unable to function
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PREPARING FOR NG9-1-1
Research how your 9-1-1 services are funded
Start a conversation with stakeholders
Look at technology with the big picture in mind
Consider cybersecurity needs
Create formal guidelines for incidents
Train dispatchers
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SUMMARY
NG9-1-1 technology is available now
Implementation will happen in phases, not all at once
Educate the public and lawmakers on the importance of NG9-1-1
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VISIT SPOK AT UPCOMING EVENTS
BOOTH 1733
OCTOBER 6
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