#HLINconf19

4. Building better and smarter communities: utilising technology and

innovative solutions

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Loreburn Housing AssociationInvesting in sheltered housing

for a digital future

ANGELA TARVET

Senior Account Manager

Tunstall Healthcare

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The challenge

• In 2017, seven Loreburn Housing Association schemes in Dumfries and Galloway were identified that had alarm systems nearing end of life

• Loreburn’s strategy: using technology to innovate and improve services

• Required a digital solution enabling rapid and robust communication and adaptation to advances in technology

• Tunstall’s Communicall Vi IP was chosen

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The aim

Provide free Wi-Fi at all Loreburn schemes

• Sheltered developments the first to benefit

• Increase in number of residents using tablets, smart phones and computers

• Enabling social/digital inclusion

• Ensure schemes are fit for purpose in the future

Gifhorn House, the first Loreburn Housing Association development to benefit from Communicall Vi IP

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“Loreburn is dedicated to creating great places to live, and to helping our customers to live independently and safely in their own homes for longer. We are continuously striving to improve our services, and technology plays a key role in this. We want to provide the best support we can today, but also make sure our investment provides us with a platform for the future.”

Moira Charters, Head of Partnerships and New Initiatives, Loreburn Housing Association

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The solution

Communicall Vi IP is Tunstall’s first digital solution for housing providers and residents. Loreburn Housing Association are the first Registered Social Landlord in Scotland to install Communicall Vi IP, demonstrating its commitment to providing its customers with the most advanced and best value solutions possible.

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Communicall Vi IP Features

• Digital touchscreen phone, which enables rapid alarm reporting

• Video door entry

• Free onsite video and telephone calls

• Multiple speech channels

• Capability for the system to evolve over time to support new technologies such as apps.

• Android-based ecosystem for apps and services

• Social and digital inclusion

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“This investment will change the lives of more than 200 older people, helping them to feel safe and secure, and more independent. It will also enable them to connect with their friends and family, and participate in an increasingly digital world.”

Amanda Yellowley, Operations Director, Loreburn Housing Association

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Android-based ecosystem for apps and services

• ARMED (Advanced Risk Modelling for Early Detection) solution by CM2000

• Data collected from a smart waterproof wristband with predictive analytics modelling to monitor the wearer’s vital health signs and predict the potential risk of falling

Prevention in Action

What we are using…

Measurements

• Weight

• Segmental body fat %

• Segmental muscle mass

• Body fat % (age 5 – 99 years)

• Healthy body fat indicator

• Total body water %

• Muscle mass in kg

• Bone mineral mass

• Visceral fat indicator

• Daily Calorie Intake

• Metabolic age

• BMI

• INSERT “WHO ARE LOREBURN SLIDES”

ARMED use Within Loreburn HA

• Reported falls since May 2018 (reported as @ 20/11/18) where ARMED not deployed

Number of Reported Falls Number of Unique Individual Fallers GP Visit Ambulance Called Social Care Package Instigated

Sheltered Development 1 30 9 11 16 9

Sheltered Development 2 13 5 2 3 3

Sheltered Development 3 9 5 2 2 3

Sheltered Development 4 7 3 0 0 0

Total 59 22 15 21 15

How many falls has there been within Sheltered

Development 5 where ARMED has been deployed? ZERO!!!

• Establishments 1-4 (where ARMED has yet to be deployed), there has been 59 reported falls in this timeframe of

22 unique people

• There has been a lot of statutory service involvement of GP callout’s, ambulances called, and packages of care

put into place. This has conservatively costed at approximately £200,000*

• In development 5 where we have the ARMED solution rolled out there has been zero falls. The cost of the ARMED

solution over the same period would be approximately £8,000

• The ARMED solution in this example would represent a significant return in investment in the region of 25: 1 save to

spend ratio

Patient 10 - Data Visualisation Following Recent Data Re-Analysis

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Total Sleep (Hours) Restful Sleep Restless Sleep

Baseline

Point of interest

Patient in decline

When Person 10 Fell!

When the ARMED flag would have been raised. 32 days in advance of when person fell

What is the effect of the Environment?

• Data collected over long range

low power network called

LoRa

• Significantly reduces ongoing

monthly costs

• Ability to capture data from

very remote & rural locations

• GPS panic button via LoRa

Environment versa Person

Environment versa Person

The Power of the Jigsaw Bits

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Next Generation Service for Healthy Ageing in Scotland

STEVE TOPEStrategic Business

Development DirectorTunstall Healthcare

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Next Generation Service for Health Ageing

Our aim is to extending healthy independence through delivering new digitally enabled service models addressing key issues such as:

• Frailty

• Long term conditions

• Co-morbidities

• Loneliness

We will do this by developing:

1. Blue print for a proactive, personalised, predictive Healthy Ageing service model

2. Foundation for advanced healthy ageing analytics

3. Accelerated market access for SME products

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Digital connectivity is transforming the market from responsive to predictive

RESPONSIVE PROACTIVE PREDICTIVE/ENABLING

In Group Living

At Home

On the Move

CURRENT MARKETconstrained by ‘analogue connectivity’

SOLUTION⚫ Monitoring centre response to alarms and sensors triggered by specific

events e.g. fall⚫ Proactive services (e.g. outbound calls to the individual at home)⚫ Support to care providers (e.g. access)

TECHNOLOGY⚫ Intelligent hubs as standalone systems⚫ Predominantly analogue connectivity

PAYER⚫ Public, social, some private pay by users

FUTURE MARKET unleashed by IP-connectivity

SOLUTION⚫ More sophisticated proactive care packages tailored to the individual’s need

(e.g. befriending services)⚫ Extension of current connected market to outside the home⚫ Active monitoring of behaviour, to allow early intervention by carers/family⚫ Additional value-adding services enabled by IP-connectivity (e.g. wellbeing

apps)⚫ Enabling care providers to be more efficient e.g. smart routing and scheduling

TECHNOLOGY⚫ IP-connectivity replacing analogue⚫ Mobile and apps ⚫ Integration of product, service and software

PAYER⚫ Public/social. Increased private pay⚫ Emergence of the ‘chooser’ (e.g. family member)

Developments in technology, such as mobile capability and increased connectivity are stimulating the transition towards more proactive and predictive/enabling care, by increasing the value of these new models of care to key stakeholders

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New service models bringing people together

The connectivity of IP has the power to deliver a wide range of possibilities within Independent and Group Living –for users, choosers and formal and informal carers.

There is growing consumer interest in health and well being applications and services.

Business models are changing with data as the crucial element rather than hardware of software products.

User

Informal carer / family

Chooser

Informal carer/Family

Chooser

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Where is the journey taking us?

Digital unlocks great potential to combine mass data and connectivity, enabling the possibility of cloud data analytics.

Predict events before they happen, highlight increased risk of falls or issues around the home

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Facilitated route to market

PRODUCT / SERVICE DEVELOPMENT

DEMO AND SIMULATION

SERVICE DELIVERY TEST BEDS

PROCUREMARKET

APPLICATION

BUSINESS MODELLING AND REAL WORLD EVIDENCE

Collaboration ecosystem

Data flows integration

Multiple locations

Public Sector Health and Care

Private SectorConsumers

Housing LIN Conference Building better and smarter communities20th March 2019

Contents

Who are ENGIE

Touchpoint

Cyril

Next Steps

Who are ENGIE?Innovators in Energy and Services Shaping Places

00/00/2015 46

ENGIE UK in numbers

25mm2 of space managed

2GWThermal production

80MWeCritical standby diesel power

20,000Employees

27,000Customer sites

60kmHeat network

240MWeCombined heat and power

21Major NHS Trusts

£700mManaged lifecycle fund

5GWPower generation

£3.8bnUK turnover

£200m invested in energy schemes

ENGIE Places & Communities

Saved 60,000

tonnes of CO2Every year

Provide

district energy to 8

major cities

250,000

responsive

repairsCarried out to

properties each year250+ educational

facilities managedInvested

>£150mTo tackle fuel poverty

15 major facilities

managementand business services with local

authorities in UK & Ireland

Managing

the services

for 35

healthcare

sites

Delivered over

4,000 unitsof Extra Care housing

350,000Homes refurbished

and made more

energy efficient in

the last ten years

£1 billionRegeneration pipeline

TouchpointPilot - Healthy at Home Solution

00/00/2015 49

Touchpoint

CyrilLive Application NHS compliant

00/00/2015 51

Cyril

NHS – Risk Assessment

Cyril

Cyril

Next StepsValidation and delivery

00/00/2015 56

More research and full delivery with CNWL

Integrate into LIFEstyle by ENGIE optional services

Introduce to Adult Social Care and Extra Care housing partnerships

Next steps