4-1 business with changing world lecture 6. 4-2 4-3 reesycakes.com -- reesycakes.com -- bargaining...

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BUSINESS WITH CHANGING WORLD

LECTURE 6

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Reesycakes.com -- Bargaining online

Thanks to the Internet, haggling has never been easier, especially in the area of online apparel sales.

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Video 1

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Technology – Impact on Our Lives

Information technology– processes and applications that create new methods to solve problems, perform tasks, and manage communication.

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The Impact of Technology

Technology – the application of knowledge, including the processes and procedures to solve problems, perform tasks, and create new methods to obtain desired outcomes

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Information Technology (IT) is changing traditional products. AFE Cosmetics and Skincare provides customized cosmetics and skin care products.

Technology is the driving force in advancing economic systems and the quality of life.


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•Improved global access•Faster productivity growth•Improved efficiency•Reduced costs

Technology has improved business effectiveness and reach

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Managing Information

Data – numerical or verbal descriptions related to statistics or other items that have not been analyzed or summarized

Data, knowledge, & information

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Knowledge – an understanding of data gained through study or experience.

Data, knowledge, & Information

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Information – meaningful and useful interpretation of data and knowledge that can be used in making decisions.

Data, knowledge, & Information

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Changing world of business

Management information system (MIS) – used for organizing and transmitting data into information that can be used for decision making.

Information is a major business resource. It is an asset to be developed and distributed to managers.

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The Vit Watch information system enhances management at Scheid Vineyards

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•Breaks down time and location barriers•Global information access•Anytime, anywhere with wireless

Management Information System (MIS)

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MIS & Data Collection

•Collect data•Store data•Update data•Process and present information

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Database -- A collection of data stored in one place and accessible throughout the network.

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The Internet

Internet – Global information system than links many computer networks together.

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The Internet

World Wide Web – a collection of interconnected Web sites or pages of text, graphics, audio, and video within the Internet.

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The Internet

Intranet– a network of computers similar to the Internet that is available only to people inside an organization.

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The Internet

Extranet– a network of computers that permits selected companies and other organizations to access the same information and may allow collaboration and communication about the information.

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History of Information Technology

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Wireless Technologies

•PDA’s•Smartphones•Digital devices•Apple iPhone•Wi-Fi Networks•WiMax•VOIP•RFID•GPS•MMS

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E-Business

E-Business – carrying out the goals of business through utilization of the internet.

E-business has the same goal as traditional business.

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E-Business

•Business-to-Business (B2B)•Business-to-Consumer (B2C)•Consumer-to-Consumer (C2C)

E-business models

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E-Business

B2B– use of the Internet for transactions and communications between organizations.

•Cisco Systems•Ford Motor Company•General Motors•IBM•Procter & Gamble

Business-to-Business (B2B)

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E-Business

B2C– delivery of products and services directly to individual consumers through the Internet (e-tailers).

•Dell Computer•MapQuest•Travelocity.com•Expedia•RetailMeNot.com

Business-to-Consumer (B2C)

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E-Business

C2C– market in which consumers market goods and services to each other through the Internet.

•eBay•Zshops at Amazon.com

Consumer-to-Consumer (C2C)

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E-BusinessE-Commerce

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Customer Relationship Management

•CRM – focuses on using information about customers to crate strategies that develop and sustain desirable long-term customer relationships.

CRM

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Customer Relationship Management

•Developing long-term customer relationships•Building satisfying relationships•Provide the best product solution for customers

CRM

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Legal and Social Issues

•Privacy•Consumer tracking via Internet purchases•Data gathering via “cookies”•Federal Trade Commission (FTC)•TRUSTe •Better Business Bureau Online

Privacy, identity theft, & intellectual property

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•Spam – unsolicited commercial e-mail. racking via Internet purchases

•Data gathering via “cookies”•Federal Trade Commission (FTC)•TRUSTe •Better Business Bureau Online


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Privacy Laws

affecting commerce

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How Spam Volume Has Changed

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Spam Volume by Country

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•Identity Theft – criminals obtain personal information allowing them to impersonate others in order to use their credit to obtain financial accounts and make purchases.

•258,427 cases reported in 2007


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Intellectual Property & Copyrights– protecting rights to property including:

•Songs•Movies•Books•Software•Ideas, creative materials•American Society for Industrial Security (ASIS)


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Communication and the Role of ICT

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Communication: The Role of ICTIn business, communication can be:• between individuals• between individuals and organisations• within a business• between a business and an external

organisation

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Communication

Communication takes place within networks. These are some of the types of network:

• chain• circle • wheel• all-channel

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Communication• A chain network

e.g formal contact

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Communication

• A circle network e.g. between people at the same level

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Communication• A wheel network e.g.

sales teams report to head office

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Communication

• An all-channel network e.g. brainstorming

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Communication

Communication in the business world is very different today compared to twenty years ago, because of:

• Information and Communication Technology (ICT)

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Examples of ICT Use

• Mobile telephones• Video and tele-conferencing• Lap-top computers• E-mail• Multi-media communications

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Communication Failure

No matter what medium of communication is used, it can fail if:

• jargon is used inappropriately• badly written messages are transmitted• the message goes to the wrong receiver• information overload takes place• the communication channel breaks down

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Communication Failure

In the UK until recently, firms wanting to move into e-commerce have been:

• prevented due to slow connection speeds• affected by lack of broadband services

Go to the Activity for more on this.

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Impacts of IT

Organizations, Individuals, and Society

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Impacts of IT

• Does IT have only positive effects?• Ethical issues• Organizations• Individuals• Society

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Ethical Issues

• Framework• Protecting privacy• Electronic surveillance• Personal information in databases• Information on bulletin boards

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Ethical Issues

• Transfer of data across borders• Privacy codes• Privacy policy - a sample• Protecting intellectual property• Internal aspects

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Ethics Framework

• Privacy• Accuracy• Property• Accessibility

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Impacts on Organizations Structure, Authority, Power, and Job Content

• Flatter organizational hierarchies• Staff-to-line ratio• Centralization of authority• Power and status• Job content

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Impacts on Organizations Structure, Authority, Power, and Job Content

• Role ambiguity and conflict• Personnel issues• Employee career ladders• Changes in supervision• Manager’s job

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Impacts on Individuals at Work

• Job satisfaction• Dehumanization and psychological• Health and safety

– Job stress– Repetitive strain injuries

• Lessening the impact on health and safety

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Societal Impacts and theInternet Community

• Opportunities for people with disabilities• Quality of life improvements• Quality of life• Crime fighting • The internet electronic community

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The Internet Electronic Community

• Communities of transaction• Communities of interest• Communities of relations• Communities of fantasy

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Information Technology and the Employment Level

• Arguments that support massive unemployment

• Arguments contradicting massive unemployment

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TelecommutingAdvantages

• Increased productivity– Decrease absenteeism

• Decreased office costs• Decrease pollution• Decreased traffic

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TelecommutingDisadvantages

• Isolation• Loss of fringe benefits• Lower pay• Workplace visibility - slower promotions• Lack of socialization

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Other Impacts

• Challenge to free speech versus Internet indecency

• Social responsibility• International implications

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Video 2

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Managerial Issues

• Lawsuits - repetitive strain injuries• Different cultures - ethics• Privacy• Technological development• Impact of EC• Massive layoffs• Telecommuting

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THANKYOU

4-1 business with changing world lecture 6. 4-2 4-3 reesycakes.com -- reesycakes.com -- bargaining...

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